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“Spa exceptional! Housekeeping not so much”

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Tigh-Na-Mara Resort
Ranked #4 of 13 Hotels in Parksville
Certificate of Excellence
Reviewed 8 January 2014

My wife and I stayed in an ocean view suite. STUNNING view! Comfy beds, amenities provided,the jetted tub (which does fit two people comfortably) and fireplace were fabulous! However it wasn't thoroughly cleaned. The bedside tables were a sticky mess. And SURPRISE a tiny "lubricant " product was found under the bed. The front entrance was dirty as we stepped in. I'm shocked because this is a first out of many stays there this has happened.

The Grotto Spa was amazing! Exceptional service from beginning to end! The couples massage was the best!

We enjoyed the lounge. Service was good,but a bit pricey. We also enjoyed Cedars in the morning for breakfast. Again a little pricey. Food and service was excellent.

Room Tip: Top ocean view suites
  • Stayed: December 2013, travelled as a couple
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Thank Ray A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim H, Manager at Tigh-Na-Mara Resort, responded to this reviewResponded 21 January 2014

Thank you Ray A for your review. I'm delighted you and your wife enjoyed the Oceanview Suite with the STUNNING view, comfy bed, jetted tub and fireplace. Very sorry the room wasn't perfectly clean for your arrival. Obviously this does not meet our usual high standard. As you mention this is the first time out of many stays where this has happened. I have shared your feedback with our Housekeeping Manager.

Thank you for your comments about our "amazing" Grotto Spa. The couples massage is a wonderful experience. We are always thrilled to hear the service was excellent in both the spa and the restaurant!

Jim H

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Reviews (2,173)
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1,659 - 1,665 of 2,174 reviews

Reviewed 5 January 2014

Six of us, including my parents, recently spent an evening at this resort. We were very pleased with our accommodations. We had two connecting rooms in a cottage, one side had a king bed and bath and the other had a kitchen, bedroom and bath. Because we rented both sides we were able to bring our two dogs - they enjoyed the fenced backyard and nearby beach walk. We also took in the mineral pool and really enjoyed the experience. We had breakfast at the resort and enjoyed that too although the cost of each meal option was more than was allotted in the package. It would make more sense if you could have the least expensive option fully covered.

  • Stayed: January 2014, travelled with family
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2  Thank Westcoaster_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim H, Manager at Tigh-Na-Mara Resort, responded to this reviewResponded 7 January 2014

Thank you Westcoaster_8 for choosing to bring your family, including your parents and your dogs, to Tigh-Na-Mara for your family weekend. We are thrilled that our Duplex Cottage suited your needs so well, and that you enjoyed the beach and the Grotto Mineral Pool.

Fair point about the breakfast cost being fully covered in the package. Our packages have always been designed to cover the cost of the least expensive menu option. Our cedars restaurant & lounge has just been renovated including new menus, and there is still some "tweaking" taking place. However we will adjust our packages to reflect the new menu options.

Thanks again,
Jim H

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Reviewed 5 January 2014

Hotel Room (and vicinity) - Rating 8/10
Our room over New Years was one of "pod" of 3 in the vicinity of the Spa, constructed in the log-cabin style. The room was spacious, with a kitchen nook, a large, clean bathroom with a soaker/jet tub and excellent shower. The room (and vicinity) lost points because the entry doors, set in metal frames, were all but impossible to shut quietly, with the result that every time someone in one of the other units shut the door, there was a large crash that rebounded throughout the room (and presumably when we shut our door as well). If the doors had been set in wood frames, the noise and closing impact would have been somewhat less. The other thing that lost points was that the roadways & paths throughout the resort are very poorly lit, making it difficult to see one's way when walking at night.

Dining Room - Rating 7/10
New Years' Eve Buffet Dinner (Cedars Restaurant) was excellent; the food was plentiful, varied and of very good quality for a buffet. The only small criticism was that there was no line control and so I observed a certain amount of line-barging and one instance of outright shoving by a customer. Perhaps short line-up ropes would help. The staff was friendly, helpful, prompt with drink orders and all in all made for an excellent dinner.

The band playing for the dance (Johnny Inappropriate) consisted of good musicians, playing rock of the last 15 or 20 years, but the criticism I have is that it was all the same beat (all 4/4 time) and about the same tempo (about 30-32 bpm), no matter what was played. The dance floor was small, but worked well.

The next night, we dined in the same dining room (Cedars), and it was obvious there were problems in the kitchen. Out appetizer (Spinach & Artichoke Dip with Pita) was good overall, except the pita that was supposed to be warm, was actually burnt black in places. Our entrees were acceptable, but again one entrée (Chicken Wellington) arrived with the pastry on the edge of burnt.

Not good value for the money this evening, but we are wiling to chalk this night up to the staff being tired from NY Eve the night before.

Spa - Rating 4/10
The Spa loses points for not being as advertised. We had massages and they were very good at a normal price point, but the mineral pool was not at all as it was said to be. When we inquired about it, we were told it was modelled on mineral pools in Budapest, Hungary. Note people that the mineral pools at both spas in Budapest are HOT pools; the Tigh Na Mara pool is cool. When we inquired we were told it was at body temperature. It was not. Body temperature is 37C/98.6F. This pool was 34C. In any event it was not hot as the pools in Budapest are - while the Budapest pools have a range of temperatures with the lowest being around 26C/79F these are called COOLING POOLS; the "usual" pools are hot, around 40C/104F.

The relaxing room on the 3rd floor is beautiful with comfortable furniture made from driftwood, and complimentary tea, herbal tea, coffee and fruit and while we did not sample the attached Tapas restaurant the menu looked good and the food, such as we saw, looked very good.

  • Stayed: January 2014, travelled as a couple
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1  Thank daninvictoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim H, Manager at Tigh-Na-Mara Resort, responded to this reviewResponded 7 January 2014

Thank you daninvictoria for your detailed and overall very good review. I'm glad you enjoyed your newly renovated Spa Bungalow Suite. Our New Year's Eve Masquerade Ball was a huge success - very happy you felt dinner was "excellent" and our staff was friendly, helpful and prompt. I have shared your feedback on your dinners and the band with our Director of Food & Beverage who will bring it to our Christmas season review which is happening later this week. Here all feedback is noted to make improvements for next year's celebration.

I am so pleased you enjoyed your massages during your visit to the Grotto Spa, however am concerned that you were misinformed about our Mineral Pool, as this led to your expectations not being met. Our spa reservations team is well versed on benefits of the Mineral Pool, as this is a signature treatment at the Grotto Spa. Please allow me to introduce this unique experience.

Designed to emulate a natural stone grotto, this 2,500 square foot warm water pool is infused with natural minerals and trace elements which detoxify the body and rejuvenate the spirit. The pool area includes a two story water wall, an invigorating glacial plunge cascade and a non-mineralized whirlpool. To ensure the integrity of the minerals, the water temperature is set at 91 to 93 degrees Fahrenheit.

The natural minerals and trace elements in the Grotto Mineral Pool are extracted from Hungary’s Legendary Savar Springs and are absorbed through the skin, making this a spa treatment in itself. The minerals have many benefits including soothing aching muscles/ joints with the anti-inflammatory properties, detoxification; remineralization and stimulation of the metabolism. Core body temperature rises as the metabolism increases, therefore we encourage those who are pregnant or have medical conditions to consult their doctor prior to enjoying this area.

The Grotto Mineral Pool contains the following minerals and trace elements – sodium, potassium, calcium, magnesium, lithium, chloride, bromide, iodine, fluoride, sulphate, metabolic acid and metasilic acid.

Happy you found the 3rd floor lounge to be beautiful and comfortable.

Thank you,
Jim H

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Reviewed 30 December 2013 via mobile

Haven't been here for a long while but so happy we made the booking. Only one night, but cottage was clean and well equipped. Love the open fire. Bed was very comfortable. Tv selection brilliant for children.

Bring your own food. Restaurant is overpriced and not as great quality as it used to be.

  • Stayed: December 2013
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1  Thank SazS123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim H, Manager at Tigh-Na-Mara Resort, responded to this reviewResponded 31 December 2013

Thank you SazS123 for your review. We're glad you came back too! Like you, a lot of people have heard of Tigh-Na-Mara Resort, or have stayed here years ago, but haven't been back in many years. They are pleasantly surprised at how much has changed while at the same time maintained the natural beauty of the property. Over the past couple years we've totally renovated our restaurant and lounge, upgraded our WiFi system, renovated our Pool House and Sport Court and every year we are improving/renovating our guestrooms. In 2013 we finished renovating our Spa Bungalow units and will start this year on our Oceanview guestrooms.

We're working hard to make Tigh-Na-Mara Resort your favourite place to reconnect with nature and with the important people in your life - including yourself.

Thank you again,
Jim H

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Reviewed 29 December 2013

We spent a weekend at this resort in Nov 2013, with some very close friends. Normally we stay for a week in the summer with out little granddaughters, so this was different. We stayed in a cabin as always, it was cold when we arrived, so we lit a beautiful fire in the stone fireplace and made some tummy hot coffee drinks. Our accommodations were as always, clean, rustic ,just as we like it, the the beds are wonderful, comfortable, and lovely bedding. We had breakfast in the newly redone restaurant , and it was great, food was good and so was the service. We did have a few issues in the summer when we were there for a week, but things were much better this time. We love this resort for kids ,or adult time, the grounds, accessibility to the beach is fantastic. We will be back again this summer to enjoy the island and all of its amenities !,,,

Room Tip: We prefer the cabins to the hotel rooms, they are private, comfortable, with wood burning fireplaces...
  • Stayed: November 2013, travelled as a couple
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Thank blondejen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim H, Manager at Tigh-Na-Mara Resort, responded to this reviewResponded 31 December 2013

Thank you blondejen for bringing some of your close friends to Tigh-Na-Mara Resort in November, in addition to staying with your granddaughters every summer. It is a quieter time to visit. Great to hear you liked our totally renovated cedars restaurant and lounge. We have a completely new décor, menus, chef, tableware, everything! I'm happy you enjoy our Rustic Cottages with the wood-burning fireplaces. They are more private and very cozy.

We look forward to welcoming you back this summer!
Jim H

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Reviewed 26 December 2013

We stayed for one night only in one of your Spa Bungalows in early December! What a beautifully clean, well organized, super comfortable, welcoming suite. We highly recommend your facility to anyone we talk with. Your gift shop was one of the highlights for me, and your staff simply amazing! WE HIGHLY RECOMMEND TIGH-NA-MARA TO ANYONE!

  • Stayed: December 2013, travelled as a couple
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1  Thank LHirondelles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim H, Manager at Tigh-Na-Mara Resort, responded to this reviewResponded 31 December 2013

Thank you LHirondelles for your high recommendation! Our Team will love to hear that you found their service to be "simply amazing" and I will be very pleased to pass on to our Housekeeping Team that your room was "beautifully clean and welcoming". Great to hear that our Pines Gift Shop was a highlight of your stay - we showcase a number of local artisans that you can't find in too many places.

Please continue to spread the word - we really appreciate it!
Jim H

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Reviewed 25 December 2013

We stayed there two nights, Dec. 19-21, 2013, room 518. Great location! The place is new, modern, very clean, good WI-FI. Love the "Grotto Spa". Very unique! Friendly front desk people. We definitely would like to come back one day.

  • Stayed: December 2013, travelled as a couple
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Thank JennyAlexG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim H, Manager at Tigh-Na-Mara Resort, responded to this reviewResponded 31 December 2013

Thank you so much JennyAlexG for your great review and for choosing Tigh-Na-Mara to be your resort of choice when visiting Parksville from Calgary! I'm delighted you found the newly renovated Spa Bungalows to be modern, clean and in a great location. We also recently upgraded our WiFi system and it works beautifully. You are correct that our Grotto Spa is a very unique experience and we love hearing that our Front Desk Team is friendly!

We hope to see you again soon,
Jim H

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Additional Information about Tigh-Na-Mara Resort

Address: 1155 Resort Dr, Parksville, British Columbia V9P 2E3, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Parksville
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Parksville
#4 On the Beach Hotel in Parksville
#4 Spa Hotel in Parksville
Price Range: £104 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Tigh-Na-Mara Resort 3.5*
Number of rooms: 192
Official Description (provided by the hotel):
Tigh-Na-Mara Seaside Spa Resort is located in 22 acres of forest beside the ocean. The Resort features unique log-style accommodation units, gas fireplace and kitchenette in every guestroom as well as three on-site restaurants, a full service spa, indoor pool and fitness centre. Every stay at Tigh-Na-Mara includes complimentary parking, complimentary wireless internet and complimentary local and calling card calls. The Resort also offers direct beach access and six golf courses nearby. ... more   less 
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Also Known As:
Tigh-Na-Mara Hotel Parksville
Tighnamara Resort
Tigh-Na-Mara Resort Parksville, Vancouver Island, Canada

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