About the worst customer service I have ever had in my life. We booked 3 months in advance for a small non-smoking room on the beach. We were called and notified (by voice message) that we would have to stay in a larger room for the entire stay and pay the rate for this larger room (which was about $50 more a night making our vacation $300 more expensive). Long story ..... we got the short end of the stick. There were no apologies, no attempts to correct the situation on the part of motel staff, no improved service. I had to call three times after we stayed to try and sort it out with the booking manager alll to no avail.
Avoid this motel at all costs.
- Also Known As:
- Sea Edge Motel Parksville, Vancouver Island, Canada