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“Exceeded my expectations” 5 of 5 bubbles
Review of BEST WESTERN PLUS Baker Street Inn & Convention Centre

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BEST WESTERN PLUS Baker Street Inn & Convention Centre
Ranked #3 of 9 Hotels in Nelson
Certificate of Excellence
Toronto, Canada
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Exceeded my expectations”
5 of 5 bubbles Reviewed 4 March 2014

We booked two rooms for a family of four adults and skied at White Water. The rate included a great breakfast, choose from the menu. Excellent gym equipment in good working order. The front desk was very helpful.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Julie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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487 reviews from our community

Traveller rating
    269
    161
    48
    6
    3
See reviews for
107
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (98)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Burnaby, Canada
Level Contributor
6 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 26 February 2014

I am a frequent business traveller to Nelson and always stay at the Baker Street Inn. The rooms are extremely modern, clean and comfortable. Meals are excellent and service to my room is prompt and very professional. The highlight of each visit is always dealing with the front desk manager Sharon and her crew. Sharon is an asset to the hotel. I have no reservations whatsoever of recommending the Baker Street Inn for Business or Pleasure.

Best Regards
Jason Wing

Room Tip: lake or mountain view
See more room tips
  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jason W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, General Manager at BEST WESTERN PLUS Baker Street Inn & Convention Centre, responded to this review, 27 February 2014
Thanks for all of the support Jason. It's always great when you come to town and we appreciate everything you do. You are a cherished 'regular'. Please let us know at any time if there is anything we can improve upon. See you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cranbrook, Canada
1 review
5 of 5 bubbles Reviewed 25 February 2014

I've been staying at this hotel for 8 years on business and I love that the staff really hasn't changed. The quality is very consistent, welcoming, very professional and never had a bad experience.
The updates are really pretty and look great!

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michelle E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, General Manager at BEST WESTERN PLUS Baker Street Inn & Convention Centre, responded to this review, 27 February 2014
Hi Michelle. Thanks for staying with us the past 8 years. We value your business and I'm glad you like the most recent upgrades we have made to the guest rooms. While not entirely finished, we are painting feature walls and installing granite vanities in all the bathrooms which looks amazing. Our new furniture arrives in May and we are all very excited about it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saskatchewan
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 23 February 2014

We had a very good experience at this hotel. What stands out the most is the friendliness of the staff. We stayed in Nelson for a snowboarding trip to Whitewater. The location was perfect and we were comfortable for the 5 days we were there. Best Western is clean and comfortable. It is reasonably priced and it is location is excellent.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank trippinmomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, General Manager at BEST WESTERN PLUS Baker Street Inn & Convention Centre, responded to this review, 25 February 2014
Thanks for being our 200th Review! It is amazing how many of these reviews use the words 'clean' and 'comfortable' to describe this property. It is absolutely spotless thanks to our great team of housekeepers and maintenance staff. We have quality new beds and linens which add to the overall comfort and style.

We hope you stay with us again soon. Thanks for spreading the good word.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penticton, British Columbia
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 20 February 2014

A big thank you to all the staff at the Baker St Inn. I travel often for work and always stay at Best Western properties when I can, and this trip reminded me why - THE GREAT SERVICE! This location is amongst the best I've visited, and will definitely be coming back.
Thank you!

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gcr1226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
240 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 bubbles Reviewed 14 February 2014

I had stayed in the Baker Inn on business perhaps 15 years ago, and was not impressed. It was a hotel in need of renovation and service improvements. Well, it looks like they have done what was needed. This time our family was staying in Nelson and the competition was just too expensive. Each of the desk clerks were pleasant and helpful, there are a couple of luggage carts and an elevator to access all rooms. Where before rooms were banged up some, our room was clean, everything was completely updated, there were really comfortable beds, the usual office table and big screen TV, a fridge and microwave and a functional bathroom in which everything worked (now admit it, how often can you say that of a mid-priced hotel)! Pamphlets in the room indicated you could order different pillows, and schedule your room cleaning service (an offer of which we took advantage). There is the usual ice machine and drink dispensers, an office area on the balcony of the lobby, and apparently there is a hot tub, which I do not recall before. Some rooms face into a tiny courtyard, but they have painted a big mural on the wall opposite the room windows, and provided potted shrubs to make the view more appealing. I believe before they shared the parking lot across the street and finding space was a problem. Now they own the lot and control parking in front of the hotel; the inn was full of skiers the weekend we arrived but there was plenty of room to park. The grill next door hasn't changed much but provides a solid if usual breakfast but I thought the service was very good. There is a sign on the fireplace in the lobby identifying the company which now owns the inn, and they are to be congratulated on providing a competitive, well maintained and serviced venue for travellers to Nelson.

Room Tip: Our room was at the back on the top floor and I would guess was one of the quieter rooms.
See more room tips
  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JohnAnn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan M, General Manager at BEST WESTERN PLUS Baker Street Inn & Convention Centre, responded to this review, 18 February 2014
Thanks for such a detailed review of our property. We appreciate your kind words on how we have been able to bring up the quality of your stay since your last stay fifteen years ago. We purchased the property ten years ago and have continually made upgrades while being able to attract and retain a wonderful team. It was also nice to hear that you enjoyed your dining at the Baker Street Grill.

Currently we are installing granite vanities in all of the guest room bathrooms. We have just purchased brand new furniture for the rooms as well which should be here in April.

We are proud of this property and we thank you for staying with us. Don't wait another fifteen years until the next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spokane, Washington
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 February 2014

Very convenient, quiet, friendly, helpful. We loved our stay. Cherie at the front desk told us our room was ready early. Told us to use un-loading zone and then Parking lot across the street, which belonged to them- was included in our room rate.

We loved the adjacent Baker street Grill for great lunch and breakfast. Tammy was a professional server. She handled an unusual number of guests, who arrived at the same time. Tammy stayed calm, smiling, effecient. We had prompt food service, too. My husband said of her, "She's the best server i've ever seen. (Today's our 50th wedding anniversary)

Room Tip: 4th floor room had beautiful view of mountains, but noisy heater. So, we decided to turn it off for...
See more room tips
  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mary N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Baker Street Inn & Convention Centre

Property: BEST WESTERN PLUS Baker Street Inn & Convention Centre
Address: 153 Baker St, Nelson, British Columbia V1L 4H1, Canada
Phone Number:
Region: Canada > British Columbia > Kootenay Rockies > Nelson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Nelson
#2 Romantic Hotel in Nelson
#5 Family Hotel in Nelson
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN PLUS Baker Street Inn & Convention Centre 3*
Number of rooms: 70
Official Description (provided by the hotel):
The Best Western Plus Baker Street Inn & Convention Center is historic Baker Street's newest and only full-service hotel. In 2014, the property has received major upgrades to its guest rooms, corridors and lobby to maintain its 'Plus' status.It is the preferred choice for anyone seeking comfortable and convenient accommodations in the heart of the Nelson. You can relax in an in-room Jacuzzi, dine at the Baker Street Grill, exercise in our fitness centre or unwind in our soothing hot tub after a day on the slopes. Kids stay for free and pets are always welcome. Free wireless Internet and free parking are provided for your convenience. We are motorcycle-friendly and the perfect choice for couples, families and large groups alike. ... more   less 
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Also Known As:
Best Western Nelson
Nelson Best Western

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