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“Just Fine”

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Best Western Plus Mission City Lodge
Ranked #1 of 2 Hotels in Mission
Poipu, Hawaii
Level 5 Contributor
73 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
“Just Fine”
Reviewed 8 August 2014

This is a basic hotel where the staff is friendly and efficient, the rooms are very clean and everything works. Breakfast was pretty bad, but no other complaints. I'd stay here again if in the neighborhood. Recommend an upper floor.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Davarua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW Mission B, Director of Sales at Best Western Plus Mission City Lodge, responded to this review, 29 August 2014
Dear guest,

Thank you for taking the time to share your feedback with us!

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.

Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.

Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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215 reviews from our community

Traveller rating
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    46
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    10
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • Swedish first
  • Any
English first
Edmonton, Canada
Level 6 Contributor
131 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 7 August 2014

As great as the Best Western chain is; there can be the occasional average hotel-this is one! Unfortunately the three of us had four nights of poor sleep, both of our queen beds were creaky, so every time you moved or rolled over in the night, the rest would wake up. The Pool was nice, Hot tub was nice(could have been just a bit hotter) but the Dry sauna was a joke(warm enough to make you fall asleep). The staff were wonderful, especially the breakfast ladies from the Breakfast Bar.
And finally the breakfast was a real shame; dried out egg mcmuffins, toast tasted like melba toast(thin bread).I should know, I am baker. But my son did enjoy the Belgium Waffles.
I have stayed in enough Best Westerns to know that I will not be coming back to this one, but I will continue to support the Chain.

Room Tip: Try a King Size bed, maybe you will get more sleep than in a Queen.
See more room tips
  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank patecake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW Mission B, Director of Sales at Best Western Plus Mission City Lodge, responded to this review, 29 August 2014
Dear Guest,

Thank you for sharing this detailed feedback on your recent stay with the TripAdvisor community. We appreciate your honest input and we will incorporate your comments into our ongoing efforts to best meet and exceed our guests' expectations.

I apologize sincerely for the unsatisfactory experience you had at our breakfast bar. I will personally see to elevating the quality and experience of the breakfast bar.
Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.

Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carstairs, Alta
Level 4 Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 26 July 2014

This is a good best western. Always clean but at the entry level of a PLUS BW Hotel. SOme of the furniture is stained and run down a bit. Ok for a regular BW but not a PLUS. The breakfast is good, the staff are always helpful at the front desk and breakfast bar. Good onsite Pub and lots of parking.

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SF222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW Mission B, Director of Sales at Best Western Plus Mission City Lodge, responded to this review, 29 August 2014
Dear Guest,

Thank you for taking the time to share your feedback with us!

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

We are currently in the process of doing major updates to the guest rooms and public area, and I'm hoping it would lead to more positive experiences in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Parksville, Canada
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 July 2014

we checked in...hair on the bed... called room service reported to the front desk.. they changed sheets. We left for a function. came back - no wifi...woke up in the morning - no hot water .. not ever luke warm..... not one to give a bad review....but sucked!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Shekadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW Mission B, Director of Sales at Best Western Plus Mission City Lodge, responded to this review, 29 August 2014
Dear Guest,

Thank you for sharing feedback on your recent stay with us via TripAdvisor. I apologize that we did not meet your expectations and I am actively working with our Housekeeping team to ensure our standards of cleanliness and comfort are consistently met.

At Best Western, we always aim to ensure ensure every guest feels cared for, valued and respected and your feedback will help us to better deliver this brand promise. We appreciate your honest input and will certainly use your comments to ensure that situations like you experienced do not inconvenience other guests in the same way.

We hope you will consider staying with us again so we may show you the quality hospitality you expect and deserve. Have a wonderful day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kamloops, Canada
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 June 2014

Stopped in for a much needed sleep during our drive home after a full day of air travel. We frequent Best Western's, so were a little surprised that the reception we got was much less than professional. The room was fine, and had everything we required. We've stayed at this location many times before. This was the first time having such a negative experience with the front desk staff at this hotel, and don't believe it is the norm. I would still recommend this hotel for a stay in the Mission area.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shelley-darryl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW Mission B, Director of Sales at Best Western Plus Mission City Lodge, responded to this review, 29 August 2014
Dear Guest,

Thank you for staying with us and sharing your experience with the TripAdvisor community. We value your input and hope you will accept our sincere apologies for not exceeding your expectations.
We are firmly committed in correcting our shortcomings. We will be sure to take your constructive feedback on board in ensuring we strive for the better.

We hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
1 review
Reviewed 30 June 2014

Very rude front desk personnel. Junior staff member made an error and the manager was very rude to her and condescending. Made it very uncomfortable for those of us on the other side of the counter. I wanted to make a complaint about our stay but the manager made it clear she was not professional enough to deal with it. Won't stay there again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Tamara Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW Mission B, Director of Sales at Best Western Plus Mission City Lodge, responded to this review, 29 August 2014
Dear Guest,

Thank you for taking the time to review our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

It was surprising that the senior staff was condescending to our new trainee. We've always encouraged a working environment of patience and inclusion, and pride ourselves as a family oriented business. I take this very seriously, and I'll definitely speak with that manager on duty about this situation.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Kind regards,
Carmen kanapathy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minnedosa
Level 4 Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 June 2014

Very good stay, rooms were vcery good, pool was great and breakfast was fantastic. Would definitely stay there another time. Very good parking and quiet on the backside of building. We used the laundry facilities as well which was easy.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Don M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW Mission B, Director of Sales at Best Western Plus Mission City Lodge, responded to this review, 29 August 2014
Dear Guest,

Thank you so much for this great review and recommendation of the Best Western PLUS MISSION City Lodge!
We are thrilled to hear that you were impressed with our hotel and enjoyed our amenities.
We hope to welcome you back again!

Kind regards,
Carmen Kanapathy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Mission City Lodge

Property: Best Western Plus Mission City Lodge
Address: 32281 Lougheed Hwy., Mission, British Columbia V2V 1A3, Canada
Phone Number:
Region: Canada > British Columbia > Mission
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Mission
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Mission City Lodge 2.5*
Number of rooms: 80
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Hotels.com, Agoda, 5viajes2012 S.L., Ebookers, HotelQuickly and Evoline ltd so you can book your Best Western Plus Mission City Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Mission
Mission Best Western

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