I can honestly say of all the restaurants we have eaten at (and we dine out frequently including at other BP locations), tonight's experience was by far the worst ever. It started with our request for a booth for our party of 4, we waited 15 min before we were seated while our booth was set up. Three other parties who arrived after us were seated in other booths before us, but we waited patiently and watched our table being set. In the process of setting the table, our server dropped two of the four knives which were never replaced despite our requests for knives.
When the drink orders arrived, my wine glass was dirty so I asked for a new one. The server walked by us two more times but no glass so I had to ask again. The food arrived, appetizers were dried out and cold, one salad missing the chicken, the other missing the bread for two of the main courses. Ironically, being a pizza restaurant, our two pizzas were missing from the order. Long story short, our quick stopover in Merritt while travelling became a two hour ordeal by the time all of our food arrived.
While we can be forgiving of service shortcomings, this particular experience was a comedy of errors from the beginning. The other tables around us were also getting the wrong orders. My question is where is was the shift manager in all of this when orders were incorrect and/or missing? We did pay our bill and did not complain because it is not our style to complain. We will just never return.
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