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Best Western Mountainview Inn
Ranked #1 of 18 Hotels in Golden
Certificate of Excellence
GreenLeadersBronze level
Reviewed 20 June 2014

They look like they are in the process of updating several things and it shows. The pool was closed and we had to inquire about the alternative instead of it being offered. There is no breakfast. The rooms aren't completely finished (no toilet paper dispenser or klenex) and if you are close to the stairs you hear them all night. Value for price is not good in my opinion. They should keep their doors closed. It's not nice to look in to supply closets and have boxes of supplies out in the lobby or the halls.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Best Western
Thank Carla G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelsea L, General Manager at Best Western Mountainview Inn, responded to this reviewResponded 22 August 2014

Hello Carla,
You are correct we are in the process of updating the hotel. Our pool was unfortunately closed for repairs to the ceiling and roof and I am very sorry that our staff did not inform you right away about the option to use the pool at the property beside us. I hope that you would give us a second chance your next time through Golden.
Regards,
Chelsea

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372 - 378 of 445 reviews

Reviewed 21 April 2014

We are a family of 5 and stayed at this Best Western for 3 nights over Spring Break. The room was spacious with 2 queen beds and a pull out couch. Our boys took turns on the pull out couch as it was quite old and you could feel the springs right through. Apart from that it was a good room, the staff were very friendly and helpful, and the lady who made the morning breakfast was awesome. There was no breakfast included. Nice, clean pool area available which is always a bonus for kids. It was a 15-20 minute drive to Kicking Horse (ski resort).

  • Stayed: March 2014, travelled with family
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Thank Terry Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Mountainview Inn, responded to this reviewResponded 2 June 2014

Thank you for choosing to stay with us during Spring Break! I am glad that you and your family enjoyed your visit and found the Family Suite to be spacious. Great feedback! - I have passed your comments on to our management team for further review. We look forward to welcoming you to Golden on your next visit! - Sonu Murphy

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Reviewed 31 March 2014

My family and I enjoyed a great stay! Staff was welcoming and courteous throughout our three night stay. The room was very clean, comfortable and quiet. Although there is no complimentary breakfast, I found the prices at the breakfast cafe to be reasonable and the quality was great. The lady who took care of the breakfast while we were there was very caring and attentive to everyone that was there. The pool looked very inviting even though we didn't get a chance to try it out. The restaurant across the road was good and only a few steps away which was convenient. Wifi wasn't perfect, but was suitable for my needs. We would be happy to stay here again and would recommend it to anyone travelling to Golden.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Best Western
1  Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Mountainview Inn, responded to this reviewResponded 2 June 2014

Thank you for sharing your lovely experience during your extended stay in Golden! I am delighted to hear that you and your family enjoyed the hotel and found our team to be attentive and caring. We would be pleased to welcome you back and thank you for the recommendation! -Sonu Murphy

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Reviewed 26 March 2014

Sorry but I found the place over priced for what you got. I have stayed in a lot nicer places for a cheaper price. This Best Western didn't even include a basic continental breakfast. Most Best Western's are of a better caliber than this one. Disappointed to say the least.

Room Tip: If you have stayed in other Best Western's hotels, you will find this one disappointing.
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  • Stayed: March 2014, travelled as a couple
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Thank annyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Mountainview Inn, responded to this reviewResponded 2 June 2014

I apologize that you did not enjoy your stay and did not find value for your booking. As a boutique style Inn our facilities include a lobby level cafe which offers light breakfast options. I have passed your comments on to our management team for further review, and we hope for the opportunity to welcome you to Golden on your next visit. - Sonu Murphy

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Reviewed 13 March 2014

My wife and I went skiing for a weekend in Golden and stayed at the Best Western. You can always count on clean comfortable rooms at Best Western and that is what we got. The staff were friendly and offered us a discount card to one of the restaurants in town.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Bryan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Mountainview Inn, responded to this reviewResponded 17 March 2014

Thank you for your compliments! I am pleased that you enjoyed your Ski Getaway in Golden and found our staff to be friendly. We look forward to welcoming you back on your next visit. - Sonu Murphy

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Reviewed 10 March 2014 via mobile

We stayed in the Best Western here in Golden Bc and were very disappointed. There is a big hole in the roof when you walk in that workers were working in. Above the pool you can see the ceiling is soaked and about to fall in. (I'm not joking). They must have had water damage very recently in the ceiling/roof and the rooms are very humid resulting in poor sleeps for myself. If you are contemplating staying here I would suggest that you call ahead and ask if the problems with the roof have been fixed. At least the staff were friendly, but I would have liked to be informed of the situation before I reserved a room in advance. Thank you and I hope this review is helpful.

Stayed: March 2014, travelled with family
Thank brydon b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Mountainview Inn, responded to this reviewResponded 17 March 2014

Thank you for sharing your review. Please accept our sincere apologies that you did not enjoy a restful stay. We experienced an unfortunate and sudden occurrence with broken roof drain during your visit. Our maintenance crew worked quickly to ensure that no water leaked into any guest rooms and was instead diverted into our lobby and pool area. The roof drain has since been repaired, and the lobby and pool ceiling are currently undergoing a complete revitalization. We aspire to provide every guest with a comfortable stay and hope that we will have the opportunity to welcome you back to Golden in the future. – Sonu Murphy

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Reviewed 3 March 2014

The hotel comes in a bit pricey when compared to other three-star hotels in Golden. It's still well-located for someone looking for a cheaper hotel along highway 1 and it is within walking distance of restaurants along the strip, though walking to downtown Golden is a stretch. For all the skiers out there, there's no jacuzzi by the pool, though you can go to the Prestige hotel next door (same owner). Most bizarrely, many hotels in the area include breakfast in the price, but the BW charges extra. As for the rooms themselves, well outfitted with a flat screen TV and wifi. That being said, wifi service is middling, with upload/download speeds in the 1-2 Mbps range, though service was reliable. The rooms themselves had thin walls, which didn't bother us after an exhausting couple of days on the slopes, but for light sleepers, go elsewhere.

Room Tip: Avoid the first floor, that's apparently where they put all the people with pets.
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  • Stayed: February 2014, travelled with friends
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Thank GuyFromCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Mountainview Inn, responded to this reviewResponded 17 March 2014

Thank you for staying with us during your Ski trip to Golden. I am glad that you enjoyed the amenities featured in your guest room. We are currently working with our WIFI provider to boost the signal in our mountainous location. I have passed your comments on to our management team in Golden for further review. We look forward to your next visit. - Sonu Murphy

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Additional Information about Best Western Mountainview Inn

Address: 1024 11th Street North | Box 2400, Golden, British Columbia V0A 1H2, Canada (Formerly BEST WESTERN Mountainview Inn)
Phone Number:
Region: Canada > British Columbia > Kootenay Rockies > Golden
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 18 Hotels in Golden
Price Range: £72 - £163 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Mountainview Inn 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Elegant hotel situated off the Trans Canada Highway, 45 minutes west of Lake Louise. Spectacular mountain views. Deluxe family-size guestrooms, indoor heated swimming pool and guest laundry. Each guestroom features deluxe furnishings, refrigerator, coffee maker, hair dryer, iron and board and pay-per-view movies. Close to National Parks, hiking, skiing, golfing, whitewater rafting, snowmobiling and heli-skiing. Sport and Lifestyle packages are available. ... more   less 
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Also Known As:
Best Western Mountainview Hotel Golden
Best Western Golden
Golden Best Western

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