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Best Western Mountainview Inn
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Reviews (489)
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All reviewschef cesargift bagrecommend this hotelmorning breakfastbreakfast staffcomplimentary breakfastroom was cleanvery nice hotelindoor poolwould definitely stay here againgolden bcbreakfast was excellentthe breakfast arealong drivepull out couchoff the highwayfront desk staff
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Reviewed 11 July 2014

Certainly nothing at all wrong with this hotel, but little or no pizaz..paid $149, which for the the town and the time of year was about average although i saw places in town advertising $120. Indoor pool, decent TV, wifi, fridge, coffee maker. This would be fine if you were simply going through and needed a place, especially if you cooect the chains points. Not a destination stay

  • Stayed: June 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank pauljames403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelsea L, General Manager at Best Western Mountainview Inn, responded to this reviewResponded 22 August 2014

Thank you for taking the time to review us on TripAdvisor. We love to hear feedback on our guests stays with us at the Best Western Mountainview Inn. We look forward to welcoming you back for your next stay in Golden
Regards,
Chelsea Lamont

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

During the week of June 24 - 30, 2014, I stayed in 5 different Best Western hotels and this was the only on that disappointed me. The value for money was poor and should have been priced a least $50 less. The pool was closed, no breakfast included, scheduled power outage from 9:00 am to check-out that I was not advised about till my late afternoon check-in even though I had a reservation long in advance and there was an unpleasant odor in the room. Definitely not up to Best Western standards.

  • Stayed: June 2014, travelled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with Best Western
1  Thank W. Allan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelsea L, General Manager at Best Western Mountainview Inn, responded to this reviewResponded 22 August 2014

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Regards,
Chelsea Lamont

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

This is a good hotel. The room are clean and comfortable, the staff is good. The breakfast, not included in the room rate is good. So, no problem with this hotel. It is a good place to stop and it can be recommended.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank michel6395
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelsea L, General Manager at Best Western Mountainview Inn, responded to this reviewResponded 22 August 2014

Thank you very much for taking the time to review us on TripAdvisor. All the staff, including myself, are very happy that you enjoyed your stay with us. We hope that you would choose to stay with us again your next time through Golden.
Regards,
Chelsea Lamont

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Reviewed 30 June 2014

You get consistency with Best Western properties! The slight downer for us with this stay was that the pool was under renovations and it cost more without the added option of a continental breakfast. We'd been spoiled the night before in Medicine Hat with the quality, cleanliness, price and other amenities.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Craig G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelsea L, General Manager at Best Western Mountainview Inn, responded to this reviewResponded 22 August 2014

Hello Craig,
Thank you very much for taking the time to review us on TripAdvisor. It is greatly appreciated and I am very sorry that our pool was not open while you were here. We had some unexpected delays to the small repairs to the ceiling and it was closed longer then we were expecting. I hope that you would choose to stay with us again your next time through Golden.
Regards,
Chelsea Lamont

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

They look like they are in the process of updating several things and it shows. The pool was closed and we had to inquire about the alternative instead of it being offered. There is no breakfast. The rooms aren't completely finished (no toilet paper dispenser or klenex) and if you are close to the stairs you hear them all night. Value for price is not good in my opinion. They should keep their doors closed. It's not nice to look in to supply closets and have boxes of supplies out in the lobby or the halls.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Carla G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelsea L, General Manager at Best Western Mountainview Inn, responded to this reviewResponded 22 August 2014

Hello Carla,
You are correct we are in the process of updating the hotel. Our pool was unfortunately closed for repairs to the ceiling and roof and I am very sorry that our staff did not inform you right away about the option to use the pool at the property beside us. I hope that you would give us a second chance your next time through Golden.
Regards,
Chelsea

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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