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“Great accomodation, friendly staff, and right off the highway”

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Prestige Inn Golden
Ranked #4 of 19 Hotels in Golden
Calgary, Alberta
1 review
“Great accomodation, friendly staff, and right off the highway”
Reviewed 11 June 2009

My hubby and I stayed here recently and booked the Victorian Suite. Very unique furnishings, even in the bathroom! Watch out for the corners at the foot of the bed though- they stick out a bit and we both kept bumping into them. The room was clean, and staff were very friendly, though for some reason the hallway was always blasting cold air so getting to and from our room was quite cold.
Our room had a jaccuzzi in it which we used the first night with no problem, but for some reason the stopper was broken the next night. After discussing with the front desk, my husband was informed that we could either move into another room with a jaccuzzi, or we could get $100 knocked off our bill. Since we were leaving the next morning, there was no point in switching rooms, so we took the $100 off. They even double checked that it was deducted upon checking out.
The hotel itself also has a hot tub, pool and a work out room. we didn't actually use any though from what I could see, the work out room was a bit small and I don't know if you would be able to have 2 people in there at the same time.
There is and ABC Country restaraunt right beside the hotel with an entrance in the hotel, so lunch was quick and delicious!
Overall, I would definately stay there again.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank wolf_lady_82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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178 reviews from our community

Traveller rating
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    34
    17
    4
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Brisco, Canada
Level Contributor
79 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 20 March 2009

My spouse and I stayed at the Prestige for a week end of skiing at Kicking Horse. Checking in was simple and quick, the room was spacious and clean and pricing affordable. We used the indoor pool and hot tub area which were quiet and sparkling clean. There is a very convenient cold beer and wine right in the building. We ate breakfast and a dinner at the ABC restaurant and had great meals and service. We will definitely be returning to the Prestige in Golden.

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
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Helpful?
Thank ilovefromage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 November 2008

I was very turned off of this property by my experience with their manager, Melinda. I called to book a room for one night and was quoted a confirmed rate with tax along with a confirmation number. When I went to pay for the room, the rate had increased quite a bit. I questioned this change and was told that the original booking agent (whose name I had recorded, just in case) must have made a mistake and no, they would not honor that price. When I asked if I could speak to a manager, Melinda said 'no, I am the only manager'. It was a slow period for them and they had better rates advertised on their website, which was frustrating.

I was disappointed by this poor and unethical service and although I was happy with the hotel, I will avoid it in the future. I sent a message to their info email address and have received no response. Apparently, customer serice is not their strong suit.

  • Stayed November 2008
    • Value
    • Location
    • Check-in / front desk
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    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Zmu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derbyshire
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 June 2008

Arrived for one night while driving across Canada, place is right on the Trans Canada Highway & seemed an ideal stop on our way to Revelstoke. Lunched in the restaurant, perfectly good food, room was clean & pleasant. Staff were welcoming enough, but had no advice on the landslide which closed the highway while we were there. Two good things about Golden - A fabulous and educational wolf sanctuary, and one of the best steaks I ever ate at the Golden Grizzly just opposite the hotel. Hotel was fine, but I'm in no great hurry to visit Golden again, we saw it all in one day & with time to spare.

  • Liked — Clean & convenient
  • Disliked — It's in Golden
  • Stayed May 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DerbyshireJethro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 April 2007

In Golden on business. Room available. Checked inn, very friendly staff. Nice clean room, with comfortable bed.

Views of the highway a little annoying, but that's ok.

Internet worked fine in the room (can't say the same about the prestige inn in nelson).

All in all good nice clean place to stay.

Stayed March 2007
Helpful?
Thank dogmantraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, BC Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 6 January 2007

The most comfortable mattress I have ever slept on. I'm still dreaming of it five months later. Girl at front desk very helpful and pleasant. Would highly recommend this hotel to others.

  • Liked — How comfortable the bed was.
  • Disliked — N/A
  • Tips/Secrets — Get the name of the mattress you will want to buy one for yourself!
  • Stayed August 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PMB2717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 September 2006

The worst customer service I've ever seen. We had booked non smoking rooms through our travel agency about 4 months in advance and they assigned us to a smoking room. We complained (a family member traveling with us has asthma) and were told that it was our agency's fault because they had cancelled our rooms the day before (!!). We, of course, checked that and discovered it was a total lie...Sarah, the receptionist is a very daring woman and is able to tell you the worst lies with a huge fake smile. We tried to meet with the manager but of course he was "out of town and unreachable" at the moment...we were told he would be there the following morning and that he could see us...the morning after he was again "out of town and unreachable". Most careless staff I've ever seen. We complained to Sarah (who seems to be the only person at the helm of the hotel) and asked for a compensation. She responded, with her icy fake smile: "you're free to leave."

Swimming pool is disgusting.

  • Stayed August 2006, travelled with family
    • Value
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    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JulienS1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Prestige Inn Golden

Property: Prestige Inn Golden
Address: 1049 Trans Canada Hwy N, Golden, British Columbia V0A 1H0, Canada (Formerly Prestige Inn Golden)
Phone Number:
Region: Canada > British Columbia > Kootenay Rockies > Golden
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 19 Hotels in Golden
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Prestige Inn Golden 3*
Number of rooms: 34
Official Description (provided by the hotel):
Nestled in the Rocky Mountains, the Prestige Inn Golden is an elegant full service property on the Trans-Canada Highway. Ideal for the corporate or leisure traveler, relax in one of our Deluxe Guestrooms, Studio Guestrooms, or Designer Suites. Our facilities include indoor pool, hot tub, fitness centre, restaurant, lounge, and liquor store. ... more   less 
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Also Known As:
Prestige Inn Golden Hotel Golden
Prestige Mountainside Hotel Golden

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