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“Beautiful location”

Kicking Horse River Chalets
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Kicking Horse River Chalets
Ranked #35 of 43 Speciality Lodging in Golden
Reviewed 27 March 2014

Six of us stayed in one of the chalets for two nights for $199 with a Living Social deal. The setting is absolutely gorgeous and the chalets themselves are reasonably clean and well-equipped. It is a little difficult to find coming off the highway as there are no signs (you have to follow the "Chancellor Peak Chalets" signs...more on that later).
This is not a hotel. It doesn't have a "front desk" that is always staffed. When we showed up later in the evening (meeting our friends who were already checked in) the guy at the front desk couldn't tell us what cabin we were staying in because he ran Chancellor Peak Chalets, not Kicking Horse River Chalets. He had to phone the other guy to find our cabin number. Not sure what would have happened if our friends had not already checked in... However, the staff were friendly and flexible in allowing us a late check-out.
The cabin itself was quite nice and didn't feel too small. The kitchen is reasonably well stocked with an assortment of pans, dishes and utensils. There is wifi, but we couldn't get it in our cabin. There is NO cell service and no phones provided in the rooms so you have a great excuse to unplug from the world!
If this deal were to come up again I would definitely take advantage of it. We had a great time out there.

Room Tip: If wifi is important make sure to ask for a room near the office otherwise you can't get a signa...
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  • Stayed: March 2014, travelled with friends
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2  Thank Lindsey71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B.C.guide, Manager at Kicking Horse River Chalets, responded to this reviewResponded 15 April 2014

Dear Lindsay 71

Thank you for your review of Kicking Horse River Chalets. I would like to clear up a few inconsistencies in your review however. KHRC is what is known as a strata property very much like what you find in many resort communities, especially Whistler. Each chalet is individually owned by an investor. Management companies represent the owners; 2 at KHRC while one hotel in Whistler has 5 companies representing it. Kicking Horse represents 8 chalet owners and pursues an active marketing approach. We initially call the registered guest prior to their arrival date to provide them with directions (Google Maps sends them 17km out of their way and many GPS' send them to the ski resort) and then we will greet the initial guest(s) and guide them to their chalet. Your comment however has helped us improve the arrival of additional guests. In terms of cell service; Telus and Bell receive 4 bars at the chalets, other providers unfortunately are not serviced. We likewise have adjusted our internet repeaters but must admit we should invest in one more to provide a decent signal to all chalets. As far as the promotion, we are more than glad to offer it at the same rate till May 31 2014

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10 - 16 of 16 reviews

Reviewed 25 August 2008

What a find! As a family of five travelling through the Rockies our chalet was a fantastic base for trips into Yoho park. Even better was the tremendous help given by Wade, the manager. He didn't intrude, but was ready to help, evem when some Canadian cousins appeared at his door looking for us long after we had gone to bed! Nothing was too much trouble. The cleaning staff were equally helpful, using their initiative to help us find various ods and ends. Al this and some of the best white water rafting in the world just a few footsteps away. If you want to holiday in the Rockies and you want space, freedom from the crowds and you're looking for fairly priced self-catering cabins, this is the place, particularly if you're a family!!
We read some of the earlier reviews on this site about the cabins and their management, and consider them hugely unfair, which is why we're posting this!!!!
Peter S. and family
Lewes England

  • Stayed: August 2008, travelled with family
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5  Thank CanadaRockies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2007

This is a hidden gem located just outside of Yoho National Park. It is about 15 minutes from Field, BC and about 20 minutes from Golden, BC. These chalets are about a 2 minute walk to the Kicking Horse River and are surrounded with the Canadian Rocky Mountains - breathtaking. The chalets themselves are great for families - sleeps up to 6 people comfortably. The management of the chalets is OK - didn't see them very often. But, the office has a little grocery shopping section with the basics available. I would strongly suggest that you take the necessities with you - food, beverages, plastic wrap, tin foil, etc. The chalets do provide dishes and linens, basic cable TV - no phones or cell phone service. The grounds need more upkeep - would have been nice to have play area for children. There is a group firepit, which sits about 15 people. Overall, I would recommend this is a great place for families and couples looking to get away from the city.

  • Stayed: May 2007, travelled with family
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6  Thank BMP123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2006

My husband and I recently traveled to the Canadian Rockies with my parents and my sister. We were looking for accomodations that could sleep five people comfortably where we could all be together. The Kicking Horse River Chalets were perfect! The chalets themselves are cute little log cabins right on the Kicking Horse River. Ours could have slept 6 comfortably. There was a soaking tub and a seperate shower, a full kitchen, and a gas grill. The cabins are well decorated and appear to be brand new (although the owners let on that they were indeed 5 years old). Dave, the manager of the facility, was always helpful when we needed him. The cabins come with no phone service so Dave and his wife were helpful making reservations at local attractions for us. They set us up with a whitewater rafting trip, which conveniently started about 100 yards from our cabin. What fun! They also set up tee times at local golf clubs for us as well. The view from the front door is amazing, it's like waking up in heaven. The cabins are as close to the entrance to Yoho Park as possible - so they were very conveniently situated. I would definately stay here again!

Stayed: May 2006
10  Thank Kjones1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2005

Our family of 5 stayed here for 4 nights in July 2005.

The best thing going for these chalets is location - it's in good vicinity of 5 National Parks.

The worst thing is also location - it's only 25 minutes from Golden if you need groceries or supplies, but the highway to/from is under major construction. We waited for almost 1 hour one night to pass from Golden to the chalets...not fun with 3 kids!

The chalets themselves are spacious and clean, being fairly new. However, having stayed in many hotels/chalets, I have to say these suffer from "cut corners" in the building process, poor finish carpentry, and poor management.

The shower is incredibly tiny - I'm a petite person and even I found it too small. Unfortunately, there is wasted space next to the shower (an empty closet) that should have been made part of the shower, but probably to cut corners the space was wasted. The kitchen sink doesn't even have a spray attachment.

Management here is lacking - they appear to be inexperienced, just don't care, or are overwhelmed by the number of units. They are not the owners of the units, and it shows. They told us each unit is independently owned.

Maid service was supposed to be every other day - we got none on the second day and asked about it. They said they were in Calgary all day so didn't get to any units (they were in Calgary to buy 3 DVD players for the units, since the satellite TV was not working). They said they would get to it the next day, and gave us some towels. We did get to borrow a new DVD player, no cost.

We reminded them the 3rd day and they asked what we needed - we said a complete maid service (assuming they would empty the overflowing trashes, vacuum, wipe down the sinks/toilets, and maybe make the beds for us, and give us more towels). They changed towels, and that was it. We had to empty our own trash into the big trash barrel on the deck, which was overflowing itself at this point...

We asked about how to clean the dirty grill on the deck, they said each unit had cleaning utensils...we had none and decided it wasn't worth the effort to try to get utensils and clean it (it was horribly dirty).

In our opinion, these are way overpriced at $239 CA / night.

On check out we asked about a credit since the TV was not working for our entire stay (a $25 credit and we would have been happy). They said they did not have the authority to give any credits...funny, they had the authority to buy 3 DVD players...

I would say don't stay here unless management changes, and the price drops, and the highway construction is complete. There are other places in the area to choose from - check out Baker Creek Chalets or Cathedral Mountain Chalets, both looked decent from the street.

NOTE: this is an update to a previously submitted review, correction made to the last sentence.

  • Stayed: July 2005
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7  Thank DMReicher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2005

This is the second time I have stayed at these chalets. In May we spent one night there to see what they were like as we were bringing visitors from England to the area. They seemed fine at that time so we arrived on Friday July 15 for a 3 night stay. We reserved two chalets at a cost of slightly more then $300 a night - making a total of nearly $2000.00 just for accomodation!
The chalets are a good size - have 2 double beds, 2 single beds and a sleeper couch; a decent kitchen and two bathroom areas. I have to say that they are pretty well-equipped, comfortable and clean. That's about the end of the good stuff!
On Friday night we had a barbecue on the porch and the young people with us and some of the adults had a game of Frisbee. Everyone was inside by 10.30. The next morning the manager of the "resort" came by and started yelling at my brother and I who were sitting out on the deck. He accused us of destroying the swing set nearby, trespassing and theft from his garage and a few other things. He told us - gesticulating at the second cabin next door "They're gone - you're out of here" We tried to explain that the swing set had been out of shape when we arrived and that the kids had not been near his garage but he just yelled, took pictures with his stupid digital camera and then stormed off. His parting words were that he would charge us $200 for the swing set (I have seen these pieces of junk in Walmart for about $65!!)
I have NEVER witnessed an adult, in the so-called service industry, speak to other adults in this manner!
My husband went after this "gentleman" to talk to him (after a young member of staff nearby had warned him "be careful, he has a very bad temper" - good to know!) At this point the manager had simmered down a bit and he apologised to my husband saying something along the lines that he was tired, stressed and had to deal with another issue the previous night. He also took the time to wave the "Hotel Act" under my husbands nose and assured him that he had all the rights and we had none, that he would charge us if we left early or if he kicked us out and basically we despite being the paying customers we were helpless! My son and his friend then woke up and when they heard what had happened they emphatically denied ever having gone into the garage. They had got the metal poles in question from down near the river. To their credit - because people are very quick to judge and stereotype teenagers - they went and confronted this bully of a manager and told him the facts! I am not sure if they got an apology but they certainly deserved one. As for being tired and stressed - I was also tired and stressed but the difference was that we were paying a fortune for that priviledge and we were being harangued!

Despite this tirade of abuse, false accusations and threats we managed to salvage our weekend but it was with a cloud of unpleasantness hanging over us. We felt we could not relax and enjoy ourselves for fear of being falsely accused again. Co-incidentally we later subsequently discovered on OUR digital camera a background image of a number of older kids from adjoining cabins (occupied by a religous group) swinging from the already twisted swing-set very early on in the evening!!

Sunday, I had to hunt down a member of staff and practically beg for a some toilet paper. I was generously given 1 roll - there were 10 of us!!
I had to drive the 26 kms into Golden to get more toilet paper and bin-liners. We were not given fresh towels until late on Sunday afternoon. The satellite TV did not work at all and as it rained pretty steadily on Saturday it would have been nice to have that option.

This resort has lots of potential but the effects of poor management are obvious as in the middle of the summer holidays they appeared to be at under 50% occupancy. The combination of inadequate - actually completely lacking facillities - combined with the aggressive nastiness of the staff make for an abysmal, totally over-priced and poor value experience!

On a side note - a meal at the Eagle Eye restaurant at the Kicking Horse Resort near Golden was splendid and the White water rafting with Hydra (right next door to the chalets) was excellent

On checking out no apologies were offered, in fact we were informed again that there had been "problems".

Nothing in the world would convince me to return to this place. I would rather have a free week in Iraq!

  • Stayed: July 2005
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27  Thank PicaPica60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
241
Reviewed 5 August 2003

We were looking for a nice, reasonably-priced place near Lake Louise, and found the Kicking Horse River Chalets. Although it's about an hour west of Lake Louise, it's a drive well worth taking. The cabins are around 1000 square feet, with a bedroom downstairs, a bathroom (with a shower) downstairs, a full kitchen (well-stocked with nice full-sized appliances including refrigerator, range, and dishwasher), a dining area, and a living room with fold-out sofa and fireplace. Upstairs, the loft had both a double bed and two single beds. There was a 1/2 bath upstairs, as well as a soaker tub in the loft area. The only complaint here was that the tub had no privacy to it.The cabins had gas barbeques on the front porches, and gorgeous views of the mountains of Yoho park out the front and side windows. It was a short walk from the cabins down to the Kicking Horse river. The grounds were gorgeous, with many wildflowers growing everywhere.We only planned for a two night stay, and expected to spend our time in Banff park. However, we started by exploring Yoho park, and never got as far as Banff on the one day we really had for exploring. We visited Takakaw Falls, a gorgeous, tall waterfall in Yoho park. We saw the spiral tunnels, where the Canadian Pacific railroad created tunnels through the inside of the mountains to allow the trains to descend into the Kicking Horse river valley. We canoed on Emerald Lake. And we did some hiking in the area. All in all, we had a GREAT time, and saw some gorgeous scenery. We later traveled back through Lake Louise on our way to Jasper park, and discovered that the throngs of people around Lake Louise made it really hard to enjoy.These cabins gave us gorgeous views, wonderful amenities, and a marvelous sense of seclusion. Best of all, the price was reasonable. The starting rate is just $200 (Canadian) per night (double occupancy), and extra people are just $20/night. We had 4 adults and 1 child, so for 2 nights, we ended up spending around $550 including taxes for our stay. If this sounds expensive, compare that with any other cabins in the area. You'll find that the prices are comparable, but the amenities just aren't. Most offer a small, single-room style, often without any kitchen. A couple could share those, but for a large group, you'd need several cabins. These cabins could sleep 8, and felt roomy and wonderful.Visit the web site at kickinghorseriverchalets for more details, and enjoy your Canadian Rockies vacation.

33  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kicking Horse River Chalets

Address: 2924 Kicking Horse Road | PO Box 1793, Golden, British Columbia V0A 1H0, Canada
Region: Canada > British Columbia > Kootenay Rockies > Golden
Amenities:
Free Parking Kitchenette
Hotel Style:
Ranked #35 of 43 Speciality Lodging in Golden
Price Range: £104 - £182 (Based on Average Rates for a Standard Room)
Number of rooms: 25
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