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All reviews pancake maker hi express one night cinnamon buns pool and hot tub free breakfast would stay here again king room nice breakfast fridge and microwave en route lake louise the trans canada highway breakfast room up to date yogurt beds were comfortable
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Reviewed 12 June 2017 via mobile

Made a mistake with booking. Alerted hotel 1 hour later. Hotel flatly refused to help. Holiday Inn Express call centre were genuinely surprised that hotel refused to help. Help centre said this wasn't common to refuse to help for an 1 hour old booking.

Could be more helpful.

Stayed: June 2017
1  Thank Explore194530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager H, Guest Relations Manager at Holiday Inn Express Golden-Kicking Horse, responded to this reviewResponded 14 June 2017

Hello,
The reservation was booked online on a non refundable & non changeable rate. This rate policy is clearly stated on the website while making the reservation. I will suggest you to book the best flexible rate always in the future.

Thanking You
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2017

I don't think that I have ever had to write a bad review for a Holiday Inn and this hotel was no exception. Very clean room and everything works in the room. Good Wifi, fridge and microwave. Due to an accident on Canada Highway 1, the road between Revelstoke and Golden was closed for over 2 hours. When I arrived late at the hotel, the kind lady at the front desk was very accommodating and friendly. Enjoyed my stay and would definitely stay here again.

  • Stayed: June 2017, travelled solo
    • Value
    • Location
    • Service
Thank Lawrence B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager H, General Manager at Holiday Inn Express Golden-Kicking Horse, responded to this reviewResponded 11 June 2017

Dear Lawrence B,

Thank you for your wonderful feedback. We are thrilled that you had a fantastic experience at our property. We look forward to welcoming you back soon at Holiday Inn Express Golden- Kicking Horse.

Sincerely,
General Manager

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Reviewed 1 June 2017

Was in Golden on business for 3 days. Hotel was clean, well kept and even overheard a couple of gents in the elevator comment on how nice it smelled. Staff was very friendly, room was very spacious, thrilled to have a microwave and a fridge in the room. Pool, charging for electric car, I think likely the newest hotel in town and breakfast looked good (just ate fresh fruit myself). Would definitely recommend and pricing was great.

  • Stayed: May 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Ipema58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager H, General Manager at Holiday Inn Express Golden-Kicking Horse, responded to this reviewResponded 3 June 2017

Dear Ipema58,

Thank you so much for making us your preferred choice of stay. We greatly appreciate your comments. We look forward to welcoming you back soon at Holiday Inn Express Golden - Kicking Horse.

Sincerely,
General Manager

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Reviewed 31 May 2017 via mobile

Stayed here for one night as a stop over en-route to Vancouver.

Hotel staff great. Spotlessly clean and good value. No bar or restaurant on site, but quite a few eating places near by, so no real problem.

They do however provide a cooked breakfast which was really good.

Excellent place to stay and would highly recommend.

Stayed: June 2017, travelled with family
Thank Kieran M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager H, General Manager at Holiday Inn Express Golden-Kicking Horse, responded to this reviewResponded 1 June 2017

Dear Kieran M,

Thank you for taking out time to connect with us to share your feedback. We are pleased to know that you had a great stay with us. It would be our pleasure to welcome you again to Holiday Inn Express - Golden Kicking Horse should your travel plans bring you back to the city.

Sincerely,
General Manager

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Reviewed 24 May 2017 via mobile

The hotel is clean. The rooms are big and the bed and pillows are comfortable. They have 24/7 water and coffee in the lobby. Staff are friendly and approachable, especially the guy in the breakfast buffet. The breakfast was awesome, they have hot pancakes, bread, bagels, muffins, cinnamon buns, scrambled eggs, egg with cheese, hard boiled eggs, greek yogurt, plain yogurt, pork sausage, turkey patty, orange, apple and cranberry juice, apples and bananas, coffee, teas. The tables and floor in the breakfast room was clean as well as the food table. Quiet rooms even though it is close to the highway. Close to some fast food chains and a diner. We would stay here again!

Stayed: May 2017, travelled with family
Thank ASCA0908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager H, General Manager at Holiday Inn Express Golden-Kicking Horse, responded to this reviewResponded 25 May 2017

Hello adamsue,

Many thanks for taking the time to share your kind compliments with us. We were so happy to hear that you felt like family during your visit. We are always striving to do our best for our guests and your experience ensures we are doing just that! We look forward to your next stay with us at Holiday Inn Express Golden - Kicking Horse.

Sincerely,
General Manager

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