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“Great Place to stay in plus a Great STAFF :)”

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Sandman Inn Cranbrook
Ranked #14 of 17 Hotels in Cranbrook
Vancouver, Canada
1 review
“Great Place to stay in plus a Great STAFF :)”
Reviewed 6 September 2012

This is one of my favorite hotels that I've been to.. As always, I had a very warm welcome from them as soon as I got to the hotel. I am impressed with their customer service, it's excellent. They do listen to what you say and accommodate the request if possible. The room was very clean and so is the lobby. Very convenient in terms of location, it's close to everything plus 24-hour Denny's on the same building. I will definitely stay at this hotel again and will recommend it to others.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank kath_smile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review, 1 October 2012
Thank you for your review of our property. The staff and management are thrilled that you found our level of customer service to be of an excellent quality. We strive to provide service that exceeds guest expectations and appreciate your feedback. I also appreciate the comments regarding the cleanliness. We do hope that we will see you again, soon.

Regards,
Dan Schellenberg
General Manager
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95 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Calgary, Alberta, Canada
1 review
Reviewed 26 August 2012

The location was very good and I really liked the park next door where I could excercise my dog. The room was very clean and the staff and management were very friendly and made me feel welcome. I will definitely stay there again when I come to Cranbrook. Plus they gave me a good rate as I used my entertainment book. I also liked that there was a restaurant right there and free Internet.

  • Stayed August 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review, 1 October 2012
Thank you for your feedback regarding our quality of service and cleanliness. I am happy that you enjoyed your stay with us. Also, we are definitely a pet friendly hotel and I am glad that your dog had the opportunity to exercise in the large green space conveniently located adjacent to the hotel. We hope that the next time you are in Cranbrook that you will stay with us.
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Kelowna, Canada
Level Contributor
4 reviews
Reviewed 21 August 2012

rooms were clean, pool clean(little dated), we had a kitchenette in our room which was nice. price was good (109+tax). location was good. has big fluffy pillow(i didn;t like). the service was great-the day we left our swim suits were wet and the hotel laundry dried them and brought back to our room which was really nice. no continental break fast but that was ok because the R&B grill was just down the street and breakfast was great and only 6.99. There is a Denny's food is good but service is a little slow.

Room Tip: note; there is no fitness centre, it was error on my part
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dawn c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review, 1 October 2012
Thanks for your feedback. I am happy to hear that the staff were able to dry your wet swimsuits and deliver them to your room. I especially like to hear that the staff extended this type of service, as it means a lot to be the recipient of extra efforts. Excellent customer service is such an important part of a guest's stay, so thanks again. If you plan to visit Cranbrook in the future, we hope that you will include us in your stay.

Regards,
Dan Schellenberg
General Manager
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Edmonton, Canada
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 August 2012

When we arrived there was a bit of a problem with our reservation-I'd done it on line-and the very congenial gentleman could find no record of us! No worries, he took care of us and the problem was quickly solved. We were given a room that suited our needs nicely.
The three of us enjoyed a dip in the pool that needed a cleaning and upgrade but was otherwise fine and our stay was a pleasant one.

  • Stayed September 2011, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank SoularSister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review, 18 December 2012
Thanks for your review. I am glad to hear that your reservation mix-up was handled so efficiently and that things worked out for you. I am glad you enjoyed a dip in the pool and we look forward to a return from you on your next trip to Cranbrook.

Regards,
Dan Schellenberg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
148 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 11 August 2012

This hotel on the main street in Cranbrook is nothing to write home about but was clean and friendly . The building had seen slightly better days and has a railway track close to its rear. The front desk staff were welcoming, helpful and polite, which always helps.

My room was adequate and had everything I needed - a comfortable bed, good TV and a comfy chair, and free internet access.

There is a Dennys restaurant directly accessible from the hotel lobby. Service was quick and reasonably efficient but the food was nothing special.

Would I stay there again? Yes, as its shortcomings were more than compensated for by the fact that it was good value for money.

Room Tip: Try and get a room not affected by the railway line.
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  • Stayed July 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank wakeupjames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review, 18 December 2012
Thanks for your review. Cleanliness and friendliness are definitely an integral part of our service to the guest. We are located near the railway tracks, so asking for a room further from the tracks will lessen the sound of the train. Also, I am glad your stay was comfortable. See you next time.

Regards,
Dan Schellenberg
General Manager
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Ivins, Utah
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 July 2012

The room was small but they managed to fit all the usual amenities into it. They had a refrigerator microwave, coffee machine and an easy chair. The bed was a single queen. They couldn’t have fit a King in there.
It wasn’t so small that you would feel claustrophobic or that you didn’t bump into things or each other.
Overall a fine place to stay.

  • Stayed July 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank chazr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review, 19 December 2012
Thank you for your review on our property. We hope that you do come back and see us. The room you had is rather small; however, we do have larger rooms with a king bed and pull-out sofa. We would be happy to accommodate you in one of these larger units if you decide to stay with us, again.

Regards,
Dan Schellenberg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lethbridge, AB
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 19 June 2012

This is a nice hotel. It's a bit old but that can be overlooked because the staff were so friendly and easy to deal with. That is what impressed me the most.
The very unfortunate bit about this hotel is that it is mere feet from a railway track and it seems to be a very, very busy strip of track. I heard at least 4 trains between 11:00pm and 7:00am on the Friday night of our stay. I heard the bells, then the very loud engine, then the clickety clack, then the very loud engine at the end of the train. The Saturday night was better, but it really didn't make up for the fact that my two sons and I had a very poor sleep on the Friday night. Like I said, the railway tracks were just outside our hotel room window. I took a video and the people I have shown are flabbergasted!

Room Tip: Make sure you don't take a room on the North side of the hotel!!!!
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mona67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review, 19 December 2012
Thank you for you positive comments on our hotel. Yes, the rear of our building is located close to the railway tracks. I can understand how the noise level of the trains passing by disturbed your family's sleep. Fortunately, the frequency of trains passing by is less on some nights than others.
If you decide to pay us a return visit, please ask for a room away from the tracks.

Regards,
Dan Schellenberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Sandman Inn Cranbrook

Property: Sandman Inn Cranbrook
Address: 405 Cranbrook St N, Cranbrook, British Columbia V1C 3R5, Canada
Region: Canada > British Columbia > Kootenay Rockies > Cranbrook
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 17 Hotels in Cranbrook
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Sandman Inn Cranbrook 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Boasting more sunshine hours annually than any other city in BC, Cranbrook is surrounded by miles of lush forest and many glacier-fed lakes. Comfortable guest rooms, a relaxing indoor pool in addition to modern conveniences like high-speed Internet access, a business centre and on-site dining, make this Sandman property the perfect destination for business or pleasure. ... more   less 
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