My husband and I stayed here on Friday March 15th,2013. We were driving through to Calgary. We have stayed in many Sandman's over the years and we were content with this one. On the Monday, March 18th, we sent our son to stay here as he was also heading through to Calgary. I called ahead for pricing and was told it was $99 for the night. He arrived and called me after he checked in. He was charged $134.00 instead. I phoned the front desk from home and asked for a room for the night and was again told $99. I was extremely upset, and asked the gentleman on the phone why then was my son just charged $134.00. As he scrambled to find a reason, none of which were acceptable nor professional, my son went back, and got his money back. Don't advertise a price, and then rip off a customer. It will be our last stay with Sandman for this family. There were lots of hotels in Cranbrook, a lot nicer than this one if we wanted to pay that kind of money.
- Official Description (provided by the hotel):
- Boasting more sunshine hours annually than any other city in BC, Cranbrook is surrounded by miles of lush forest and many glacier-fed lakes. Comfortable guest rooms, a relaxing indoor pool in addition to modern conveniences like high-speed Internet access, a business centre and on-site dining, make this Sandman property the perfect destination for business or pleasure. ... more less
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