On arrival I was informed that my reservation rate ($79.00 per night) had not been confirmed with the reserving organization but they were pleased to offer me a Queen room with breakfast for $94.00 plus taxes. I accepted that but, after consideration; requested the original rate.
The room was the smallest I have experienced in a national chain. The bathroom door would not open fully because the toilet was in the way. The two lower drawers were unusable because of damage to the right hand side of the dresser. The refrigerator door was difficult to open because it rubbed on the unevenly carpeted floor.
The next morning we had breakfast with others attending the same event and I learned the breakfast offered with the Queen room was limited to 2 scrambled eggs, 2 pancakes, 1 sausage, and 1 bacon - no substitutions and coffee was $2.50. One person did not want the pancakes but was informed they were part of the breakfast. We had our choice of breakfast with coffee and tip for $20.95.The following morning I remembered a restaurant where I had eaten for many years and we had the breakfast special (eggs,bacon, ham, or sausage, toast, hash browns, home-made strawberry jam or marmalade, and coffee plus tip for $20.00. The service was more efficient and pleasant than Denny's. The Grill is opposite the Days Inn and a 5 minute drive from thew Sandman. The staff were pleasant and efficient and the day clerk explained the difficulty with uneven flooring resulted from the building settling. The bed was comfortable and I slept well but I won't be returning to the Sandman.
- Official Description (provided by the hotel):
- Boasting more sunshine hours annually than any other city in BC, Cranbrook is surrounded by miles of lush forest and many glacier-fed lakes. Comfortable guest rooms, a relaxing indoor pool in addition to modern conveniences like high-speed Internet access, a business centre and on-site dining, make this Sandman property the perfect destination for business or pleasure. ... more less
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