I have been staying here once a month for two years now, so I have noticed a big change in two years.
The manager that used to hold things together has had health issues, and is not always working, so that could be one factor, but other things are becoming noticeable.
The coffee pot in my usual room was chipped 3 months ago, and not replaced.
Wifi was not working last month, fixed now.
The mirror in the room I am in now, has fallen off the wall and is now just propped up on the sink countertop.
The Pool is now a "Green" Pool, a lovely shade of lavender has the water, and of course no one dares to swim in it.
Housekeeping is doing a great job of keeping everything clean, but it appears as if the parent company has abandoned this property and is not putting any money into it, I would not be surprised to see this property up for sale in the near future.
Last night, high summer season, only 4 rooms booked, parking lot had 2 cars, so that's me, and 3 other people.
Staff is still friendly and attentive, but that only goes so far.
My advice? avoid this place
- Official Description (provided by the hotel):
- Boasting more sunshine hours annually than any other city in BC, Cranbrook is surrounded by miles of lush forest and many glacier-fed lakes. Comfortable guest rooms, a relaxing indoor pool in addition to modern conveniences like high-speed Internet access, a business centre and on-site dining, make this Sandman property the perfect destination for business or pleasure. ... more less
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