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“Very nice hotel.....but”

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Prestige Rocky Mountain Resort and Convention Centre
Ranked #4 of 17 Hotels in Cranbrook
Certificate of Excellence
trail, BC
Level 6 Contributor
257 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“Very nice hotel.....but”
Reviewed 4 October 2012

this is a first class hotel......however whoever thought it was a good idea to build a hotel next to railway yard was not all there!!

if you are on the railway side the crashing of the trains goes all night. So get the highway side and you only then get the vibrations of the trains......feels like an earthquake but then realized it was the trains.

The rooms are very nice and coffee shop downstairs has great coffee.

Room Tip: Highway side....unless you love trains
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mexicanbound5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review, 15 October 2012
I am pleased you enjoyed your room and the coffee shop. Cranbrook has always been a thorough fare throughout our history. Many appreciate our location with its easy access to all there is to do and see in the area. For those train enthusiasts, we are located adjacent to the Canadian Museum of Rail Travel and you can stay in one of our John Huber Express Rail Car Suites. We hope on your next visit you can enjoy those experiences.
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269 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
Burnaby, Canada
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 September 2012

I stayed at the hotel for two nights while on business. Staff were very friendly upon check-in and check-out. The room was a nice size, although the bar fridge was small. The room was clean; bed was comfortable. It was an average and non-event stay.

Room Tip: Get a room away from the elevator and ice machine
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank s b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review, 15 October 2012
It is always rewarding for us to know that we provided our guest with a comfortable and restful stay. Thank you for letting us know and we look forward to having you again on your next trip through Cranbrook.
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Nanaimo,BC
Level 5 Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 20 September 2012

I have to stay in a few different hotels for work and mostly I go for Best Western or Holiday Inn if I can as they are usually clean, central and offer free breakfast; great to grab a slice of toast, some fruit or a muffin to take for a snack. This time I went for the Prestige Rocky Mountain Resort in Cranbrook because from the name and the amenities it sounded like a great place.

When you arrive it has quite a nice facade, fountain outside and quite an impressive building. When you enter, the lobby looks very tired and dingy, it definitely needs a facelift. The rooms are very large which was a bonus but they have the tiniest fridge I have ever seen and it is on the floor so the door scrapes against the floor when you try to open it.

The beds are quite comfortable but the bedding is weird and very lumpy looking, not at all what I get at the Holiday Inn or Best Western both have lovely bedding.

I ordered room service one evening and came back from work the next evening to find the dishes still in the room exactly where I had left them.

One evening I thought I would go try the fitness centre which is advertised only to find out there is a $5 drop in fee.

Ric's restaurant served very good food.

All in all it was a good location but just average as far as anything else it fell short of the mark.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cathy1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review, 15 October 2012
Guest feedback is greatly appreciated. Thank you. I am happy you enjoyed your room and your pillowtop mattress. I have shared your concerns with our team and they working hard to ensure that the issues you experienced are being addressed promptly. I apologize that you were not aware that with a Prestige Loyalty Club Membership, which is free to join, the fee to the Athletic Club is waived. I hope that you will join us on your next travels through Cranbrook. We would be pleased to share with you our improvements.
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Calgary
Level 4 Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 September 2012

We have stayed at this hotel every year on our way through to Kootenay lake. The staff are friendly, the rooms are nicely decorated and clean. The beds are comfortable and conducive to a good nights sleep.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rae010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review, 10 September 2012
Our team will be happy to hear your enjoyed your stay with us. Thank you for the compliments. It will be a pleasure to welcome you back on your next visit.
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London, United Kingdom
Level 4 Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 19 July 2012

We checked in here for one night, albeit a stopover to break the journey from Calgary to Vancouver. The hotel itself was very nice, cool rooms decorated very nicely. The reception staff were very welcoming and when we asked what there was to do in Cranbrook she advised us to take a walk down the old Baker Street (or Avenue, I forget which). We then set off, walking, in 35 degree heat, to reach Baker Street - on the way we encountered a bar advertising exotic dancers which didn't look too salubrius! We then turned the corner into Baker Street... WOW, what a let down!! We walked the whole length of it in about 10 minutes and continued to Safeway for a bit of excitement!

We came back to the hotel and dined there in Ric's Grill that evening. The meal was gorgeous, the halibut and chips is great! The same can't be said for the waitress that evening, she had ours and another table in the restaurant to look after however, when we reminded her that we had ordered some drinks she snapped "I only have one pair of hands"!

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Rachael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review, 24 July 2012
Thank you for posting your review. It is always rewarding to hear from our guests. I will be sure to pass along your compliments and concerns to our team. I hope we have the opportunity to welcome you back.
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Rainham, United Kingdom
Level 6 Contributor
66 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 17 July 2012

we arrived late afternoon on "Canada day" and the hotel was fairly quiet the receptionist was very pollite,friendly and helpful and she informed us about the Canada day celebrations in town that night (thanks) we had a large room with two comfy queen beds, desk, arm chairs,coffee maker,fridge,tv etc also large bathroom with bath - shower and a tv!. all very clean and tidy and in good order as was the rest of the hotel. theres nice coffee shop in the lobby and Rics resturant(we did not use this) Hotel is a short 10min walk to town and the Railway Museum just along the road. We stayed in quite a few hotels/motels on our recent tour of the rockies and i would say that the" Prestige" was probably "our" favourite, lovley Hotel

Edd

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review, 24 July 2012
I am so pleased you enjoyed your stay in Cranbrook. There are so many wonderful things to do. I will be sure to pass along your compliments to our team of hospitality specialists and I know they all look forward to welcoming you back.
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Level 5 Contributor
62 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 12 July 2012

Our travel agent booked us into this hotel for two nights but i think one would have been enough.The staff were very nice and efficient but that could not make up for the fact that there was a railroad behind the hotel and a main road in front. Clean and comfortable, pity about the site.

Room Tip: you are going to hear noise no matter where you are
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kcon52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review, 24 July 2012
Thank you for posting your review. Our staff works very hard to provide our guests with the best in service and hotel amenities. We hope to see you back at any one of our Prestige properties.
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Additional Information about Prestige Rocky Mountain Resort and Convention Centre

Property: Prestige Rocky Mountain Resort and Convention Centre
Address: 209 Van Horne St S, Cranbrook, British Columbia V1C 6R9, Canada
Region: Canada > British Columbia > Kootenay Rockies > Cranbrook
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 17 Hotels in Cranbrook
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Prestige Rocky Mountain Resort and Convention Centre 3.5*
Number of rooms: 110
Official Description (provided by the hotel):
Elegant full service resort and convention centre offering exquisite deluxe rooms, designer suites, restaurant, bar & grill, cappuccino bar & bistro, fitness centre, indoor pool/hot tub, day spa, hair salon and boutique shops. Customized Adventure and Lifestyle package available. ... more   less 
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Also Known As:
Prestige Rocky Mountain Cranbrook

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