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Prestige Rocky Mountain Resort and Convention Centre
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Reviews (312)
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All reviewsthe west coast grilldon cherrynice hoteltrain museumbusiness triproom was cleanfront desk staffpool and hot tublight sleeperstayed here for one nightthe main dragking rooma great place to stayamenitieswarrengymnelson
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Reviewed 7 November 2013

Special thanks to Hersh Segal and staff at the Prestige Rocky Mountain Resort!!! We chose your event to host the 9th Annual Minerals South Conference. Your professional service and exceptional staff. The service was top notch as you went above and beyond our expectations.

  • Stayed: November 2013, travelled on business
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Thank Riley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this reviewResponded 9 November 2013

Thank you for your comments! I am pleased to hear that we exceeded your expectations and that you had a spectacularly successful event. I am sure our Convention and Sales Manager, Hersh Segal and his team will be delighted to hear your compliments. Thank you for choosing to host your event at our resort and we look forward to your next visit. - Sonu Murphy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2013

We really enjoyed our visit to Cranbrook, BC. The hotel was very nice, very clean, nice room, friendly staff, and the location was great! Close to downtown area, and to the Train Museum. Also Cranbrook is very close to other places like Kimberley, Fernie, and Fort Steele.

We definitely will be back, and stay at this hotel.

Room Tip: We got our room through Booking.com, and we saved about $100 a night.
  • Stayed: October 2013, travelled as a couple
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Thank G2fortmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this reviewResponded 9 November 2013

Thank you for your wonderful comments. I will pass your compliments on to our team in Cranbrook. We look forward to your next stay! - Sonu Murphy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2013 via mobile

We stopped here for one night only to find that despite their being a pool, spa, gym, hairdresser there was no guest laundry. Otherwise the hotel was good the rooms are large and the bathrooms are great. Sadly breakfast is extra

  • Stayed: September 2013
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Thank ROBERT_CLARK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this reviewResponded 13 September 2013

Thank you for posting your review! I am glad that you enjoyed the amenities featured in your guest room and found the rooms to be spacious. I have passed your feedback on to our team in Cranbrook to help us improve guest experience. We hope to have the opportunity to welcome you to our city on your next visit. - Sonu Murphy

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Reviewed 3 September 2013

Paid $150.00 and when I asked what time breakfast was I was told no breakfast is offered. They have a adjoining restaurant and breakfast is an additional 9.99 plus taxes per person. I then asked about a recommended place to eat and their adjoining restaurant was also recommended. We went to have a bite and my spouse ordered the fancy salad with caramelized walnuts in it. After receiving the food and starting into the salad she realized that no walnuts were included. When we asked the waitress, she said sorry but the chef had ran out. They use the theory that it better to ask for forgiveness than be up front. They would take it back and was their anything else that we might be interested in. By now I am half finished my meal and she would have to wait all over again. Waitress suggested a bowl of soup as it was already hot and quick. Oh well go for it........ , not very good soup....To top it off we had to hunt down our waitress and get the bill as she was talking to the only 2 other people in the restaurant.
I would definitely not stay at this hotel again. Many other rooms in Cranbrook and they appeared to be busy when we drove past them in the morning, Free breakfast advertised on most of them.

Room Tip: Pick another Hotel or Motel
  • Stayed: September 2013, travelled as a couple
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Thank Bernie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this reviewResponded 4 September 2013

Thank you for posting your review. Your feedback is very important to improving our hotel and service, so I appreciate the time you have taken to share your experience and for addressing your concerns directly with our General Manager upon checkout. We have since reviewed your comments with the restaurant team in depth, and hope that we will have the opportunity to welcome you back on your next visit to Cranbrook. – Sonu Murphy

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Reviewed 18 August 2013

My stay was very brief, I was only in the room for five or six hours as I had a very early morning appointment. For this reason, my review won't have the depth that some may be seeking.

My two bed room had a rather upscale appearance, and included amenities found at premium hotels. It was very quiet, the bed was comfortable, pillows provided the variety of "feel" so I could get the style I needed.

It felt "richer" than the Best Western in town (which was more luxurious that most Best Western hotels), yet it was priced lower. Hence, I consider it to be a better value.

I noticed no shortcomings in cleanliness.

Room Tip: Back of the hotel may be quieter than the front
  • Stayed: August 2013, travelled on business
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Thank SGillinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this reviewResponded 4 September 2013

Thank you for your compliments and comments. Although a short stay, we seem to have made a great impression! Our design team will be pleased to hear that they have achieved the ambiance of opulance! We look forward to welcoming you back for another great stay! – Sonu Murphy

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