I had no hesitation in staying here again. No doubt one of the best options for accommodation in or near Cranbrook.
The upper floor room in the old school building had the same great view over the golf course and was beautifully furnished and comfortable.
Drinks in the bar and dinner in the restaurant were again very nice.
The main difference this time was an ordinary experience at check-in, check-out and some follow up. Without going into all the details, it was apparent that there were new staff about and they were struggling. At check-out on the weekend there was one person on the counter - "I've just started" - and when several people had problems with check-in there was no-one this lady could call to help so the delays and queue lengthened.
When I had to call back to housekeeping to chase up lost property, after an intial (lucky?) catching of some-one to talk to, it took a day and a half till I was able to have the same experience.
These are management issues - training and scheduling of staff. Having one inexperienced staff member on reception/check-out during the weekend (apparently) is just folly.
- Official Description (provided by the hotel):
- Framed by the Rockies, the Purcells and the famous St Mary River, the St. Eugene Golf Resort & Casino is a spectacular destination for getaways, vacations, conferences and retreats. The resort is located 10 minutes from Cranbrook, 5 minutes from the Cranbrook Airport and 20 minutes from the picturesque town of Kimberley. Within its historic walls and the connecting Lodge are beautifully appointed, modern guestrooms and conference facilities. Visit our Interpretive Centre operated by The Ktunaxa Nation Council to learn more about the building’s fascinating history, and the people, mythology and culture found only in this part of the world. St. Eugene offers a wealth of culinary experiences to please the palate and delight the senses. Onsite food and beverage choices include informal fine dining in the Purcell Grill overlooking the sun-drenched deck and golf course. For individuals looking for a more relaxed setting, unwind with tapas in the Fisher Peak Lounge, play a game of billiards or simply enjoy the 19th Hole Bar & Grill. Also on site is the Casino of the Rockies – decorated in a "Gold rush Boom town" theme with 224 slot machines, 10 table games and delicatessen style dining in Fred’s Saloon. In its inaugural year, our 18-hole, Les Furber-designed course was named "one of Canada’s top new courses" by Golf Digest Magazine. The pristine fairways and white sand bunkers wind their way through several different environments, creating a unique combination of links, forests and a spectacular view of the St. Mary River. Our fitness centre features a fully equipped gym, steam room, sauna, a heated pool and two hot tubs. ... more less
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- Also Known As:
- St. Eugene Golf Hotel Cranbrook
- St Eugene Hotel
- St Eugene Cranbrook