At one time this was my favorite place to have business meeting or meet with friends for coffee or tea. Sometime during the last two years, the management has placed two of the rudest men at the front who will confront you with "attitude" if you do not order the second you walk in. A friend of mine was having a business meeting there during a severe snow storm when he noticed his cell phone had died, and he needed to call home for a lift. Even though he was a regular customer, the counter attendant would not let him use their phone to call home, so he had to walk several blocks in a blizzard and ask another establishment if he could use their phone, and was politely told he could. Prior to this incident, he was a regular customer at Kootenay Roasting Co.! Never again.
I would highly recommend Max's Place or Hot Shots, where there is a friendly atmosphere, great ambiance, and food and service that is great!
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