Extremely disappointed and insulted by the highly over-priced accomodation. I have stayed in the Cranbrook region for many years and it isn't exactly a resort destination respecially in January! The hotel has a very attractive outside appearance with service that does not match. They dress up the reception staff like an expensive hotel brand and the minute you leave the lobby reality takes over. The card keys for the room took about 10-15 trys each time I tried to enter my room (which even though the hotel appeared empty my room was at the back of the hotel (about 1-2 blocks away!). The bathroom supplies minimal and mid-quality at best. The Wi-Fi was terrible and very spotty on every occasion I tried to use it (probably not helped by being sent to the back of the hotel!?). The train noise (especially at the back is extremely noisy and you better bring ear-plugs if you expect to sleep. The restaurant was an absolute insult! The cook tells you that it only opens if someone shows up at this time of year, I tried to order off the really limited menu for breakfast and they had nothing ("too slow to keep food fresh")! $159 + taxes ($179 total) and because I booked through Air Canada they could not give me any type of receipt so I could not submit any receipt for business use!
- Official Description (provided by the hotel):
- A combination of superior service and friendly hospitality, this hotel can accommodate the most discerning business or leisure traveller. Guest rooms feature deluxe furnishings, amenities and complimentary high speed internet. For an extended stay, select from 1 or 2 bedroom kitchenette suites. Onsite features include indoor pool with waterslide, fitness centre, outdoor patio, games room, Business Centre and café. ... more less
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- Also Known As:
- Best Western Cranbrook
- Cranbrook Best Western