We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Over-priced”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Cranbrook Hotel
Ranked #5 of 17 Hotels in Cranbrook
Certificate of Excellence
Richmond
Level Contributor
148 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Over-priced”
Reviewed 18 January 2013

Extremely disappointed and insulted by the highly over-priced accomodation. I have stayed in the Cranbrook region for many years and it isn't exactly a resort destination respecially in January! The hotel has a very attractive outside appearance with service that does not match. They dress up the reception staff like an expensive hotel brand and the minute you leave the lobby reality takes over. The card keys for the room took about 10-15 trys each time I tried to enter my room (which even though the hotel appeared empty my room was at the back of the hotel (about 1-2 blocks away!). The bathroom supplies minimal and mid-quality at best. The Wi-Fi was terrible and very spotty on every occasion I tried to use it (probably not helped by being sent to the back of the hotel!?). The train noise (especially at the back is extremely noisy and you better bring ear-plugs if you expect to sleep. The restaurant was an absolute insult! The cook tells you that it only opens if someone shows up at this time of year, I tried to order off the really limited menu for breakfast and they had nothing ("too slow to keep food fresh")! $159 + taxes ($179 total) and because I booked through Air Canada they could not give me any type of receipt so I could not submit any receipt for business use!

Room Tip: Don't get a room at the back of the hotel unless you want train noise at all hours!
See more room tips
  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank johncrawcarp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Cranbrook Hotel, responded to this review, 22 January 2013
I apologize that your stay was below our normally high standards. Our whole team appreciates your feedback and we are addressing your concerns immediately. The Wi-Fi issue has been fixed by our provider. It is unfortunate that there was a misunderstanding about the operating hours of Vincenzo’s Bistro. They are open daily for breakfast. I will be sending you a private message to further address your concerns. We are always striving to exceed our guests’ expectations and we take it very seriously when we have not done our job to our usual standards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

307 reviews from our community

Traveller rating
    97
    127
    46
    28
    9
See reviews for
83
80
17
99
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Norwegian first
  • Any
English first
Calgary, Canada
Level Contributor
111 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 22 December 2012

Recently stayed here with a hockey team. The property was perfect for our purpose. Nice size suite to host parents for drinks each night. Rooms were clean and appointed as expected. Service was good. No restaurant for breakfast on site.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hulstonfive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Cranbrook Hotel, responded to this review, 24 December 2012
We are pleased we could accomodate your hockey team and make your weekend enjoyable. It is unfortunate that you were unavailable to take advantage of the great breakfast offerings of Amato's Cafe located just off our lobby. Hopefully on your next trip you will have a chance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prince George, Canada
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 December 2012

Very nice new hotel located on the main street in Cranbrook. Several resturaunts close by.
Helpful staff. On the downside I was disappointed that there was no early morning buffet as that is what I came to expect from BW. Instead they have a bistro that doesn't open till 7:00am. Most business people are long on there way by then . I also think that at $159 a night the price will put occasional travellers off.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank terry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Cranbrook Hotel, responded to this review, 24 December 2012
Thank you for your feedback. We are pleased you enjoyed your accomodations and our locatons. We will most definitely discuss your concerns with our team and hope to welcome you back on your next trip.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 November 2012 via mobile

I was in Cranbrook for one night on business travel. I had no problems at all with this hotel, my room was clean, modern, and quiet. After my checkout in morning, I was gratefully still able to use the fitness room after my business meeting ended in the late afternoon. The staff were pleasant and helpful.

Stayed November 2012
Helpful?
Thank diefladermaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Cranbrook Hotel, responded to this review, 29 November 2012
It was our pleasure to accomodate you during your business trip. We do our best to assist our guests with their special requests whenever possible. Thank you for your compliments and we look forward to welcoming you back on your next trip.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saskatchewan
Level Contributor
131 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 15 October 2012 via mobile

Checked in after 9 hrs on the road. The hotel gave me a discount rate. They extended that rate to the couple we were traveling with.
Clean hotel, didn't eat at the restaurant on site.
Big rooms.
Would stay again.

Stayed October 2012, travelled with friends
Helpful?
Thank litew8t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Cranbrook Hotel, responded to this review, 2 November 2012
Thank you for your recommendation. We are always happy to accomodate travelers whenever possible with applicable discounts. I will pass on your compliments to our team on the accomodations you enjoyed. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
spruce grove
Level Contributor
153 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 8 October 2012

On a 10 day bike trip thru the States and Canada staying at a new hotel almost every night, the Best Western chain got at least 90% of our business....this was by far the most expensive hotel...especially considering a complimentary breakfast was not included with our stay.
However, that being said, the hotel itself was newer, immaculent and provided a very comfortable stay. There was a small "Italian" restaurant inside the hotel where we had supper. The food was excellent as well as the wine! We did not have breakfast there in the morning but choose to dine at Tim Horton's which was just up the road.
Would definitely recommend staying here but be prepared to pay $200/night unless you have a rate discount to take advantage of.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bieder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Cranbrook Hotel, responded to this review, 15 October 2012
It will be my pleasure to pass along your compliments to our team. They work very hard to ensure every guest has a comfortable and relaxing stay. We are happy to offer a variety of discount possibilites to our guests and hope that on your next bike trip we will be able to offer you a rate you are more comfortable with.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
Level Contributor
278 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed 7 October 2012

Large and newish hotel in good area with other retail facilities nearby. Hotel had elevators and free car parking and all of premises clean and tidy . Staff were efficient and pleasant. We had a higher floor, air-conditioned room, nicely fitted out and spacious with mini-frig and microwave. No free breakfast. Beside Reception area was a small Cafe set-up to buy tea, coffee and snacks. No guest laundry.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank POLLYANNA57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Cranbrook Hotel, responded to this review, 15 October 2012
Thank you for your compliments. We are happy you enjoyed all that we have to offer. I apologize that you were not given details about our onsite guest laundry that is located on the first floor. We are happy to now have Vincenzo's Cafe just off the lobby that offers breakfast, lunch, and dinner options to our guests. We hope that on your next visit you can take advantage of these.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cranbrook hotels
0.3 mi away
Days Inn Cranbrook
Days Inn Cranbrook
#4 of 17 in Cranbrook
4.0 of 5 bubbles 215 reviews
4.4 mi away
St. Eugene Golf Resort & Casino
0.5 mi away
Sandman Inn Cranbrook
Sandman Inn Cranbrook
#14 of 17 in Cranbrook
3.5 of 5 bubbles 95 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Model A Inn
Model A Inn
#10 of 17 in Cranbrook
4.0 of 5 bubbles 65 reviews
1.4 mi away
Prestige Rocky Mountain Resort and Convention Centre
1.1 mi away
Super 8 Cranbrook
Super 8 Cranbrook
#7 of 17 in Cranbrook
3.5 of 5 bubbles 445 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Cranbrook Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Cranbrook Hotel

Property: Best Western Cranbrook Hotel
Address: 1019 Cranbrook St N, Cranbrook, British Columbia V1C 3S4, Canada
Phone Number:
Region: Canada > British Columbia > Kootenay Rockies > Cranbrook
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 17 Hotels in Cranbrook
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Cranbrook Hotel 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
A combination of superior service and friendly hospitality, this hotel can accommodate the most discerning business or leisure traveller. Guest rooms feature deluxe furnishings, amenities and complimentary high speed internet. For an extended stay, select from 1 or 2 bedroom kitchenette suites. Onsite features include indoor pool with waterslide, fitness centre, outdoor patio, games room, Business Centre and café. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travel Republic (UK), Odigeo, TripOnline SA, Priceline, Agoda, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Best Western Cranbrook Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Cranbrook
Cranbrook Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing