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“Quiet & very nice room”

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Best Western Cranbrook Hotel
Ranked #4 of 18 Hotels in Cranbrook
Certificate of Excellence
Reviewed 29 July 2013

My wife and I stayed on our motorcycle trip. It was nice to see designated parking for motorcycles! The room was big & clean & very quiet! I would highly recommend this property! Our only disappointment was no complimentary breakfast because I know there are less expensive hotels not far from this property.

  • Stayed: July 2013, travelled as a couple
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Thank R F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Cranbrook Hotel, responded to this reviewResponded 6 August 2013

A summer ride is really a great way to see the Kootenay Rockies! I am pleased that you had a restful stay and would highly recommend our hotel. Our staff will be so pleased to hear that! Thank you for your feedback, I have passed your comments on to our management team. We hope to see you on your next ride through Cranbrook! - Sonu Murphy

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339 - 345 of 412 reviews

Reviewed 28 July 2013

Service slow, not a great breakfast menu. Another visit to this hotel will mean another restaurant for breakfast. This was all I wanted to say, the hotel did more than meet expectations, it was the restaurant that I down-graded. We had previously in 2012 used the same hotel and restaurant and again had the same negative feelings about the restaurant, and more than pleased with the hotel.

  • Stayed: July 2013, travelled solo
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Review collected in partnership with Best Western
Thank Roger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Cranbrook Hotel, responded to this reviewResponded 6 August 2013

Thank you for taking the time to post your review. I am glad that you enjoyed the amenities at the hotel and found your room to be comfortable. I apologize that restaurant did not exceed your expectations on your return visit. I have passed your comments on to the restaurant and please be assured that we are addressing your concerns. We hope to have the opportunity to have you stay with us again while in Cranbrook. - Sonu Murphy

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Reviewed 27 July 2013

Best hotel experience ever. Great room for the price. The staff was very friendly and accommodating, from check-in to check out. The food was good and priced reasonably. The casino was a good experience and it was nice that you didn't have to go outside to go there. We will definitely be going back.

  • Stayed: July 2013, travelled as a couple
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Review collected in partnership with Best Western
1  Thank Gonzo4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2013

We really enjoyed out stay at this hotel. Front desk staff were very caring and interested in our enjoyment during our stay. Our room was clean and everything was in working order. The only problem we had, and this hotel has a big problem with the staff that run the breakfast area. They didn't show up for work and the front desk staff said they tried to contact them to no avail.

  • Stayed: July 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank worlds01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Cranbrook Hotel, responded to this reviewResponded 6 August 2013

Thank you for recognizing the efforts made by our staff to ensure that you had a pleasant stay. I am glad that you enjoyed your stay at the hotel despite the difficulties that you encountered with the bistro. Please be assured that I have passed your concerns on to the restaurant management team to be addressed. We hope to have the opportunity to see you again when travelling through Cranrbook. - Sonu Murphy

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Reviewed 23 July 2013

I have stayed here three times in one month. The hotel is warm, welcoming and spotless. The staff was friendly and helpful. The air conditioning worked just great and we really needed it.
The restaurant had great coffee, but I would suggest they adapt to serve hotel guests.
They were friendly and wanted to serve but they closed early for night time travelers who would love to have a bit of food and couple of drinks without having to leave the hotel. They closed breakfast service at 11 am and opened again at lunch, but most people like a late breakfast at a hotel. They might see their business pick up if they get a bit more flexible.

Room Tip: The main floor and 2nd floor were fine. There is a fridge for food. Getting a coffee, snack or dri...
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  • Stayed: July 2013, travelled on business
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Thank Coray65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Cranbrook Hotel, responded to this reviewResponded 6 August 2013

Thank you for making us your choice hotel when staying in Cranbrook! I am pleased to hear that you found our staff to be friendly and helpful. Our team works really hard to ensure that every guest enjoys their stay and it is really rewarding to hear feedback that they have made a great impression. I have passed your comments on to the food and beverage operator for further review. We look forward to welcoming you back! - Sonu Murphy

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Reviewed 21 July 2013

We stayed one night during a recent trip to the East Kootenays and we really enjoyed this hotel. We stayed in a large suite w/ kitchenette (2 bedroom, sleeping 6) and the room was absolutely massive. Yes - the cost is high but you definitely get what you pay for. The waterslide was great - although the splashdown pool is a bit small when it is busy. I would highly recommend this hotel for families.

  • Stayed: July 2013, travelled with family
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Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Cranbrook Hotel, responded to this reviewResponded 6 August 2013

Thank you for your high praise and recommendation! Our team will be delighted to hear that you had a great experience and felt that we truly met your expectations for quality and value. I am glad that you had the opportunity to stay in one of our Kitchenette Suites - a definite and convenient must for when travelling in a large group. We look forward to your return and wish you a safe journey on the rest of your holidays. - Sonu Murphy

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Reviewed 20 July 2013

We booked this last minute after a long day of driving from Banff. Kind of pricey but we didn't have much choice. This is a brand new hotel right on the main drag in Cranbrook. Room was nice and beds were comfortable. There is a pool with a big waterside that my kids loved. Kind of disappointed that there was no free breakfast since every other Best Western we have stayed at includes a continental breakfast. They also have a coin-op washer/dryer for guest use which was convenient!

Room Tip: Avoid a room on the first floor near the pool if you want it quiet. There is a small arcade there an...
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  • Stayed: June 2013, travelled with family
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1  Thank HMTY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Cranbrook Hotel, responded to this reviewResponded 6 August 2013

Thank you for choosing to stay with us while travelling with family! We know that entertainment for the kids after a long ride can be a welcome relief and I am pleased to hear that your children enjoyed the waterslide and pool. We hope to welcome you on your next visit! - Sonu Murphy

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Additional Information about Best Western Cranbrook Hotel

Address: 1019 Cranbrook St N, Cranbrook, British Columbia V1C 3S4, Canada
Phone Number:
Region: Canada > British Columbia > Kootenay Rockies > Cranbrook
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 18 Hotels in Cranbrook
Price Range: £90 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Cranbrook Hotel 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
A combination of superior service and friendly hospitality, this hotel can accommodate the most discerning business or leisure traveller. Guest rooms feature deluxe furnishings, amenities and complimentary high speed internet. For an extended stay, select from 1 or 2 bedroom kitchenette suites. Onsite features include indoor pool with waterslide, fitness centre, outdoor patio, games room, Business Centre and café. ... more   less 
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Also Known As:
Best Western Cranbrook
Cranbrook Best Western

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