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Best Western Cranbrook Hotel
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Reviews (416)
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All reviewsrestaurants and shoppingnice hotelwould stay here againfront desk stafflots of parkingroom was cleanthe main stripother hotelsgreat place to stayconvenient locationstayed one nightroad tripbwamenitiesmicrowavepillowsmotorcycle
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339 - 344 of 416 reviews
Reviewed 16 August 2013

Very nice well kept hotel with very helpful and polite staff. Really enjoyed my stay. One of the best hotels I have stayed at in my 8 years of being on the road at 130 nights a year. Very clean modern hotel with with quality furnature, air conditioning that works excellent and excellent beds for compfort which is my number 1 travel concern. I need a good sleep on the road. Highly recommended by a road warrior

  • Stayed: August 2013, travelled on business
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Review collected in partnership with Best Western
Thank Don Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Cranbrook Hotel, responded to this reviewResponded 27 August 2013

Wow 130 nights per year on the road! You are truly a road warrior in need of a great nights sleep. I am glad to hear that we delivered and you had a relaxing stay. We look forward to welcoming you back for another spectacular and comfortable stay. We wish you safe driving! – Sonu Murphy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2013

Have stayed at this hotel several times. Check in is quick, accurate, and easy. Same thing for check outs. Easy to locate and access on the main route. Best Western is very consistent in it's quality. Clean, quiet and recommended.

  • Stayed: July 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank Johnedeals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Cranbrook Hotel, responded to this reviewResponded 27 August 2013

Thank you for your recommendation! I am glad to hear that we are your choice hotel while in Cranbrook and that you appreciate the high level of standards that our team works very hard to maintain. We hope to welcome you back soon to our beautiful city! - Sonu Murphy

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Reviewed 4 August 2013

Rooms clean, spacious. Housekeeping staff so friendly! No comp breakfast, or coffee/fruit in the lobby which is something I appreciate, especially when the final bill was >$200. Hotel sold out, but you wouldn't know it because it was quiet and there was ample room in parking lot. Exercise room tiny but well equipped.

  • Stayed: August 2013, travelled with family
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Thank J0seiT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Cranbrook Hotel, responded to this reviewResponded 6 August 2013

Thank you for your wonderful comments! I am pleased that you enjoyed the spacious guestrooms and found our staff to be friendly. We realize that a sold out hotel can become a noisy place so our design team has taken every effort to ensure that guests have a quiet and peaceful stay. We hope to see you again soon! - Sonu Murphy

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Reviewed 29 July 2013

My wife and I stayed on our motorcycle trip. It was nice to see designated parking for motorcycles! The room was big & clean & very quiet! I would highly recommend this property! Our only disappointment was no complimentary breakfast because I know there are less expensive hotels not far from this property.

  • Stayed: July 2013, travelled as a couple
    • Value
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Thank R F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Cranbrook Hotel, responded to this reviewResponded 6 August 2013

A summer ride is really a great way to see the Kootenay Rockies! I am pleased that you had a restful stay and would highly recommend our hotel. Our staff will be so pleased to hear that! Thank you for your feedback, I have passed your comments on to our management team. We hope to see you on your next ride through Cranbrook! - Sonu Murphy

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Reviewed 28 July 2013

Service slow, not a great breakfast menu. Another visit to this hotel will mean another restaurant for breakfast. This was all I wanted to say, the hotel did more than meet expectations, it was the restaurant that I down-graded. We had previously in 2012 used the same hotel and restaurant and again had the same negative feelings about the restaurant, and more than pleased with the hotel.

  • Stayed: July 2013, travelled solo
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Review collected in partnership with Best Western
Thank Roger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestigeHotels, Guest Relations Manager at Best Western Cranbrook Hotel, responded to this reviewResponded 6 August 2013

Thank you for taking the time to post your review. I am glad that you enjoyed the amenities at the hotel and found your room to be comfortable. I apologize that restaurant did not exceed your expectations on your return visit. I have passed your comments on to the restaurant and please be assured that we are addressing your concerns. We hope to have the opportunity to have you stay with us again while in Cranbrook. - Sonu Murphy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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