Upon checking in the staff was courtious,He assured us that it was the nicest of all best western hotels......wrong so wrong. The lobby was very nice, wich is probably why the higher cost for the quality of room. We stayed in a king room. The room was large the bathroom was tiny, The closet seemed like an afterthought sticking out into the room. At aproximatly 1am we decided to go to bed. The sheets did not apperar to have been changed they were wrinkeled and had a spot of fresh red blood on them. We called the front desk and the night cleark offered to change our room or change the sheets. we opted to change the sheets as e had basically moved in. The one and only night person for this large hotel came to change the sheets and did not bring enough linen, she said she had to take the stairs as she is the only staff there and had to go back down.
The bed slept as well as any oridinary hotel bed.
In the morning when checking out i mentioned to the desk cleark the sheet issue she assured me this never happens and she is very sorry. I asked if the would compensate us for the inconvienance, she stated that they had offered to change our room. Weather we changed rooms or sheets it was an inconvieniance. The gave us 15.00 off a room that cost 190.00. I have stayed at lower grade best western motels and they have reduced the rate 50 percent for food being left in the frigde. The manager was made aware of the sheet situation in front of us and offered no appology.
No continental breakfast at "the nicest best western"
- Official Description (provided by the hotel):
- A combination of superior service and friendly hospitality, this hotel can accommodate the most discerning business or leisure traveller. Guest rooms feature deluxe furnishings, amenities and complimentary high speed internet. For an extended stay, select from 1 or 2 bedroom kitchenette suites. Onsite features include indoor pool with waterslide, fitness centre, outdoor patio, games room, Business Centre and café. ... more less
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- Also Known As:
- Best Western Cranbrook
- Cranbrook Best Western