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“A good choice for family travel or business”

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BEST WESTERN Cranbrook Hotel
Ranked #5 of 17 Hotels in Cranbrook
Certificate of Excellence
Calgary
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“A good choice for family travel or business”
4 of 5 bubbles Reviewed 25 August 2010

I stayed here with my family on a hybrid business/family trip and they played while I worked. The pool is large with a great slide which was steps from our room. The restaurant keeps very limited hours and from what I saw is a one-person show and sets no speed records for service. However, the lady in the restaurant was very friendly and the food was wholesome and prepared in front of us making it worth the while. The people at the front desk were very polite and helpful, but again it's a one-person show. The location is great, right along the main road and close to everything.

  • Stayed February 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingCharlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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295 reviews from our community

Traveller rating
    91
    123
    44
    28
    9
See reviews for
80
77
17
93
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Norwegian first
  • Any
English first
Canada
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 20 August 2010

Very nice manager/owner. Comfy beds, pillows. Very new feel to it.

  • Stayed August 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suzi_mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 10 August 2010

We were happy with the service at this hotel. The price was a bit high, but did include a continental breakfast and internet. Front desk staff were very courteous and polite. I'd stay again.

Stayed August 2010, travelled as a couple
Helpful?
Thank Lucky1BC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ponoka, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 22 May 2010

Upon checking in the staff was courtious,He assured us that it was the nicest of all best western hotels......wrong so wrong. The lobby was very nice, wich is probably why the higher cost for the quality of room. We stayed in a king room. The room was large the bathroom was tiny, The closet seemed like an afterthought sticking out into the room. At aproximatly 1am we decided to go to bed. The sheets did not apperar to have been changed they were wrinkeled and had a spot of fresh red blood on them. We called the front desk and the night cleark offered to change our room or change the sheets. we opted to change the sheets as e had basically moved in. The one and only night person for this large hotel came to change the sheets and did not bring enough linen, she said she had to take the stairs as she is the only staff there and had to go back down.
The bed slept as well as any oridinary hotel bed.
In the morning when checking out i mentioned to the desk cleark the sheet issue she assured me this never happens and she is very sorry. I asked if the would compensate us for the inconvienance, she stated that they had offered to change our room. Weather we changed rooms or sheets it was an inconvieniance. The gave us 15.00 off a room that cost 190.00. I have stayed at lower grade best western motels and they have reduced the rate 50 percent for food being left in the frigde. The manager was made aware of the sheet situation in front of us and offered no appology.
No continental breakfast at "the nicest best western"

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rdtrip999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 17 March 2010

I ended up in Cranbrook for business. I asked around and this is the newest hotel in town so I decided to give it a try. The counter staff were very helpful and answered all my questions when I checked in (how to use the wireless internet, pool hours, etc). The rooms were very clean and comfortable. After I checked in, I had dinner at the restaurant (which also had great service) then decided to go for a swim. While swimming, the big three story corkscrew waterslide kept calling my name, so I thought I would give it a try. It was fast and totally enclosed all the way down. It was a thrill I wasn’t expecting and left me laughing. Staying here was a great experience and I am looking forward to taking my family there in the very near future!

  • Stayed February 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Livingthelife123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
144 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 413 helpful votes
3 of 5 bubbles Reviewed 11 March 2010

This hotel has nice rooms; I’ve stayed in them before. Recently I stayed in room #100, near their business center. The room was presented as an upgrade due to the extra large flat screen TV. Granted the TV was nice, the room was not. Here's my list of pros & cons:
*coffee maker located in the bathroom; seems unhygienic to me.
*extra hard bed with only one night table. Kind of makes me think this was never meant to be a guest room.
*no closet. Instead there’s a small armoire not suitable for hanging dress pants properly
*no place to store ironing board out of the way because there is no closet
*no clock/radio
*large leather sofa
*great lighting
*good internet access
*highway noise is a bit of an issue
*noise from people waiting for the elevator
*The noisy heater/air conditioner sounds like a locomotive when it turns on
*in room refrigerator
*good fitness centre (the elliptical machine was broken when I was there)
*large water slide for the kids
*just across the street from Mr Mike’s West Coast Grill, the best dinner spot in Cranbrook
Again, this is ONE room in a large hotel. Though I have not stayed in any other rooms here recently, I have several months ago and they were OK. The noisy HVAC and highway is an issue in all of the rooms.
In perspective, most of Cranbrook’s hotels are located on this noisy highway. Cranbrook has some highly rated B&B’s in quite downtown neighbourhoods off the highway.

  • Stayed March 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maestro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Alberta,
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 16 February 2010

The hotel itself was nice, had clean clean rooms. However if you plan on visiting for the pool, you might want to book elsewhere. The pool was extremely cold, I would say 70 degrees perhaps. They could afford to turn up the heat on the pool to make it comfortable.

  • Stayed February 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beavis_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Cranbrook Hotel

Property: BEST WESTERN Cranbrook Hotel
Address: 1019 Cranbrook St N, Cranbrook, British Columbia V1C 3S4, Canada
Phone Number:
Region: Canada > British Columbia > Kootenay Rockies > Cranbrook
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 17 Hotels in Cranbrook
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN Cranbrook Hotel 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
A combination of superior service and friendly hospitality, this hotel can accommodate the most discerning business or leisure traveller. Guest rooms feature deluxe furnishings, amenities and complimentary high speed internet. For an extended stay, select from 1 or 2 bedroom kitchenette suites. Onsite features include indoor pool with waterslide, fitness centre, outdoor patio, games room, Business Centre and café. ... more   less 
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Also Known As:
Best Western Cranbrook
Cranbrook Best Western

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