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“Great choice” 4 of 5 bubbles
Review of BEST WESTERN The Westerly Hotel

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BEST WESTERN The Westerly Hotel
Ranked #4 of 9 Hotels in Courtenay
GreenLeadersBronze level
Bogota, Colombia
Level Contributor
33 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Great choice”
4 of 5 bubbles Reviewed 21 October 2013 via mobile

My family and I stayed in two rooms in this hoteland we were very happy with the price, location and in-hotel amenities. The pub was great for pool games and good drinks in a nice atmosphere. The breakfast was great with lots to offer with the two sided belgian waffle maker topping the list! The only thing is that we had a light on our balcony with no visible switch to turn it off. Had to unscrew the buld with towel in hand. Other than that small thing, I would firmly recommend this property.

Stayed August 2013, travelled with family
Helpful?
Thank waterboy7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managing O, Owner at BEST WESTERN The Westerly Hotel, responded to this review, 24 October 2013
Dear Sir or Madam
Thank you so much for all the praise you felt we were deserving of! We are thrilled that you used and liked all our amenities. There is a great choice of places to eat and entertain yourself for the night especially if you want to stay on the property and relax instead of going out. We are happy that our hospitality and product made your stay enjoyable.
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586 reviews from our community

Traveller rating
    231
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    100
    35
    16
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Courtenay, Canada
1 review
5 of 5 bubbles Reviewed 19 October 2013

A small town hotel with big city comforts and hospitality second to none. Don't miss this place, it has everything you'd want for a quality stay on holiday or business. Our family of 6 stayed together in two rooms and were treated as if we were the most important people at the hotel. We will recommend the Westerly to all our friends on the North Island.

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Kathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managing O, Owner at BEST WESTERN The Westerly Hotel, responded to this review, 24 October 2013
Dear Kathy
Wow! What can I say! We are over the top that you had such a wonderful experience at our hotel. I know exactly what you mean by the people making you feel important. That is what I look for and appreciate when staying away from home.
We value our staff and know that they always do their best and more.
We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
99 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 30 September 2013

A little disappointed. Hallway carpets were really dirty. The room was ok, but noisy neighbours.

We've stayed there many times, but it seems to be going downhill. We were planning on staying one night, but had to stay two because of flight problems. Price increased for the second
night.
Time to look elsewhere.

Room Tip: Go elsewhere if you can.
See more room tips
  • Stayed September 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lynda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managing O, Owner at BEST WESTERN The Westerly Hotel, responded to this review, 5 October 2013
Dear Linda
Thank you so much for your comments and suggestions on how we can improve our hotel to serve you better.
Our location is second to none and our staff is the very best.
I am sorry that you had a price hike on the second night of your stay but pricing is based on several different factors and changes accordingly.
I will definitely report your feeling regarding the carpets to housekeeping so that can be rectified.
As far as the noise is concerned some times people can be very inconsiderate of their neighbours so please do not hesitate to phone the front desk next time so we can rectify the situation.
I sincerely hope that you give us another chance as we feel we have a great product and staff to serve you.
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Duncan, Canada
1 review
3 of 5 bubbles Reviewed 25 September 2013

very noisy neighbours,(4 young people) room was not very soundproof. our 4 floors part of hotel was only joined at one floor with main hotel. Did not feel too secure. The breakfast was great. Booking-in staff was very helpful.

  • Stayed September 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Rebecca H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managing O, Owner at BEST WESTERN The Westerly Hotel, responded to this review, 28 September 2013
Dear Rebecca
Thank you for your review. We always get wonderful comments about our staff. I am glad you mentioned that.
We also loved that you commented on the quality of the breakfast as we have upgraded the meal and service to a level we feel is better than when it was free. We also hope you took advantage of the $5.00 coupon we give to each guest to compensate for the cost. You can choose as well to use that coupon at any of our other eating establishments.
We are sorry you had noisy neighbours and would have been more than happy to deal with the situation at the time had you phoned the front desk.
We hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
vancouver, Canada
Level Contributor
5 reviews
5 of 5 bubbles Reviewed 23 September 2013

Very good hotel with very good staff. Very comfortable beds and great rooms for the price. We used the pool and hot tub which were fine for a hotel of this size. Would definitely stay there again when in Courtenay.

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Angella B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managing O, Owner at BEST WESTERN The Westerly Hotel, responded to this review, 28 September 2013
Dear Angela
On behalf of our team at The Best Westerly we would like to thank you for your great review. It is always appreciated when people take time out from their busy schedule to write about us especially when it is as positive as your review.
We constantly are trying to improve our product and it is nice to see someone take notice.
Please come and stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
victoria, Canada
1 review
4 of 5 bubbles Reviewed 21 September 2013

I've stayed in this hotel a lot (24 nights in the last 12 months). A full breakfast used to be included in the room price but no longer. Wednesday wing night used to be $0.35/wing. On my last trip I paid $9.50 for 13 small wings. The hotel has gone from good value to just average. I'll consider other options on my next visit to the area.

  • Stayed September 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Wade W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managing O, Owner at BEST WESTERN The Westerly Hotel, responded to this review, 28 September 2013
Dear Wade W

First of all let me thank you for taking time to express your opinions about our hotel. That must mean you do have an interest in our business!
We especially appreciate the positive ratings you gave us in the areas of location (which we think is the best) and the rooms and sleep quality. Sleep quality is after all first and foremost on most peoples priorities!
We have switched from the free breakfast to a higher quality breakfast that you now have to pay for but we have instituted a $5.00 free coupon towards it to compensate. We feel we can do a better quality product this way and many of our customers have preferred this method.
Please accept our apologies in saying we are sorry we didn't make the grade in all your expectations but we hope you will be back again soon and give us another chance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 15 September 2013

I have stay at this hotel many times. The last stay was in Feb of this year. The only reason that I choose this hotel over the holiday inn is the buffet breakfast.

They have now change the free breakfast to a $5 voucher. 2 adult and 2 kids so we have $10 total in voucher. Sine we are staying on a Sat night, there is a Sunday brunch breakfast for $21.95 each
Guess there is no breakfast in the morning. Lucky there is a Safeway across the street.

As for the room, I was lucky in stay in the new wing by the front of the hotel. All the others room in the other wings are old and tired. You have to pay for the mountain view upgrade but I got it for free because I am Diamond status with Best Western.

Next time I am in Courtenay, I will be staying at Holiday Inn Express. About 4 nights in the next 3 months. No need to Hotel Room lottery and there is breakfast!

  • Stayed September 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank GuyIn6A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managing O, Owner at BEST WESTERN The Westerly Hotel, responded to this review, 19 September 2013
Dear GuyIn6A
Thank you so much for your feedback.
We are sorry you misunderstood about breakfasts on Sundays! The Brunch menu at the higher price is from 11 to 2 but the regular breakfast menu still applies on Sundays from 6:30 until 11.
No Safeway needed.
We feel with the vouchers you are getting a great deal on the breakfast price.
Please consider coming again and thank you for the compliments on our new wing rooms.
They are an upgrade so I am glad you enjoyed!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN The Westerly Hotel

Property: BEST WESTERN The Westerly Hotel
Address: 1590 Cliffe Ave, Courtenay, British Columbia V9N 2K4, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Comox Valley > Courtenay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Courtenay
#1 Green Hotel in Courtenay
#4 Family Hotel in Courtenay
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN The Westerly Hotel 3*
Number of rooms: 144
Official Description (provided by the hotel):
Courtenay's Only Full-Service Hotel Centrally Located in the Heart of the Comox Valley our location offers convenient access to all that Comox Valley has to offer. Our property features 139 guestrooms and suites, inclusive of our newer 36 room Mountainside wing. We are pleased to provide high-speed wireless Internet, local phone calls and parking. We have three on-site food & beverage outlets including a restaurant, lounge and pub and Specialty Liquor Store. Additional hotel facilities include a heated in-door pool, hot tub, sauna, fitness facilities, business centre, ski & bike storage, guest coin laundry, games room, sports team locker rooms and meeting facilities. ... more   less 
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Also Known As:
Best Western Plus The Westerly Hotel And Convention Centre
Best Western Courtenay
Courtenay Best Western
BEST WESTERN The Westerly Hotel Courtenay, Vancouver Island, Canada

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