So this wasn't our first visit here but we recommended it to our friends and it was their first visit. We arrived early to secure a patio table for our party of eight. We said our friends would be joining us in about half an our but we would like to order appies and drinks to get started before they arrived. We ordered 2 simple starters (dry ribs & and a half baguette with butter and olive spread) and 2 drinks. It took about 15 minutes for the drinks to arrive and another 15 minutes for the appies to arrive. During this time our server didn't even bother to ask if we would like water or bring us utensils for the meals she knew our party would order. Meanwhile our friends arrived and the whole service went from bad to useless. Our friends had some questions about the menu but the server was nowhere to be seen; after she finally bothered to come over we ordered our meals. Some of our party have food intolerances and we wanted to be sure that bell peppers were deleted from our meals ( this was later used as an excuse for our meals taking an hour to arrive. Most of the plates were salads.) Finally our meals arrived...well most of them; my wife's meal was nowhere to be seen. She wanted the Cordon Bleu but our server thought they may be out of that so my wife chose an alternate just in case; this was at the same time as the original order. Of course our server didn't bother to come and tell her which meal she would get. It was a grilled salmon fillet and judging by the time it took to arrive someone forgot to cook the fish with the rest of the orders.
Our server dropped the ball in a spectacular way by failing to get on top of our orders and even though she apologized to us. I personally don't believe she would have if we hadn't complained to the manager.
In the end the food was tasty and well prepared. The manager did give our table a 25% discount which we appreciated but it seemed too little too late. Good attentive service can often make up for poor performance from the kitchen but being ignored for an hour by our server just made everything worse. Needless to say our tip reflected the quality of service.
We usually enjoy a meal at this restaurant during our frequent visits to the Comox Valley but I think we will have to pass for the time being and we will not be recommending Crown Isle for the foreseeable future.
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