We are loyal Best Western guests and could not get a pet friendly room there, so I ended up making a reservation at the Sandman Inn in Castlegar, BC. Upon arrival the pet-friendly room with a king size bed was not cleaned yet. The front desk offered to "upgrade" us to a room with 1 queen bed and a small sitting area. All the pet rooms are located on the main floor. As soon as you enter the hallway you encounter a very strong stench of cigarette smoke - it is like walking into an ash tray ! I asked the front desk about this and she confirmed that smoking is "allowed" in some designated hotel rooms on the main floor and 'that the doors must have been open an the wind blown the stink all over the lower level". The room doors are not marked with "smoking" or "non-smoking", therefore I assume they allow smoking on the entire floor. This is Canada Select 3 1/2 star property and I pointed out to the front desk that having guests breath this stink during their stay does not seem 'up to standard' for Canada Select. I thought that smoking indoors in public places was no longer permitted in BC? I told her that if I had known we were getting a pet friendly SMOKING room, I would not have booked there !!
The front desk lady instantly made a room available for us on the second floor, even though pets were not allowed there.
On the plus side: the room on the second floor was nice, the beds are good so we had a good nights sleep, and ... the room was very clean !
- Official Description (provided by the hotel):
- As Castlegar is nestled in the heart of the West Kootenays, so is the Sandman Hotel nestled in the heart of Castlegar. Minutes from shopping, business, and entertainment, Sandman Hotel Castlegar features modern amenities such as high-speed Internet access, a business centre, indoor pool and whirlpool, and meeting rooms, making this Sandman the perfect choice for your next stay. ... more less
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