Okay, I've read some of the other reviews about how wonderful this place is. We must have been there on an off week then, because this place was absolutely terrible! I've stayed at many hotels and I've never been treated so poorly. I should have known right from the start when I booked the room. I commented to my wife how rude the reservation clerk was on the phone. One night our toilet plugged. There was no maintenance staff to come and help unplug the toilet. The security guard tried a plunger but that just displaced the water over the toilet and onto the floor. When he tried flushing the toilet, the water overflowed onto the floor. We tried frantically to stop the water from spilling, but it wouldn't stop. There was about 2 inches of water on the floor and we used all of our towels to try and stop the water from going onto the carpet in the main part of the room. We phoned front desk again for help, but they couldn't send any help. The security guard tried his best but could only find more towels to through on the floor. Finally after about 10 or 15 minutes he was able to find a bucket and mop. Here's the kicker though. My wife and I spent almost an hour cleaning the bathroom floor and our clothes where soaked. Next day when we complained that there was no proper help and that we had to stop the water from damaging their carpet and our clothes were soaked, they offered us one free little box of tide and three dollars in quarters to do a load of laundry. We were shocked! It wouldn't have taken much to make us feel that the hotel actually cared about us and the money we were spending at their establishment ... but three dollars in quarters and a box of tide ... seriously! Now we're upset. We complained when we checked out and we were offered an additional $25 off the room. I asked to speak directly to the manager, but she was conveniently not available. I WILL NOT recommend this place, or any Holiday Inn!!! We stayed six nights and got $25 off and $3 in quarters for this mess. And the front desk staff were rude.
- Official Description (provided by the hotel):
- Completely Renovated hotel, guestrooms, conference space and all public space. The Burnaby Hotel 18 min to downtown, BC Place, Rogers Arena & Vancouver Convention Centre by Skytrain. Connected to Metropolis at Metrotown the 2nd largest shopping and entertainment complex in Canada. The hotel also offers complementary full hot buffet breakfast, underground parking and wifi. The location is ideal for leisure and corporate guests looking for Greater Vancouver accommodations also close to companies like Translink, Electronic Arts, BC Hydro and Telus. The hotel offers conference space with natural light, the Fraser Ballroom can accommodate upto 150 for a sitdown dinner with outdoor terraces as well as a boardroom for upto 10 guests. Full service catering and A/V equipment. Additional amenities include outdoor pool and sun deck and business centre.The adjacent area is undergoing renovation and there may be construction noise during the day from 8 am to 5 pm. ... more less
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- Also Known As:
- Holiday Inn Express Burnaby
- Holiday Inn Burnaby
- Burnaby Holiday Inn