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Holiday Inn Express Hotel Vancouver Metrotown
Ranked #6 of 10 Hotels in Burnaby
Certificate of Excellence
Worcester, United Kingdom
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Good Value”
4 of 5 bubbles Reviewed 6 October 2013

We were welcomed by professional staff and they found us a room although we were well ahead of booking in time. This room was opposite the Sky Train Station and as I suffer from migraines I could not cope with the noise every few minutes. The reception staff quickly and without fuss offered us another room to check out and this one was quiet at night which is the main thing. Yes, there is building work going on at the rear but it is only between 8am and 5pm. The room had a microwave and fridge in addition to the usual amenities we are used to in England. Plastic cutlery is available at reception. The breakfast had in addition to the usual, a pancake machine and warm cinnamon buns (yum!). The pool and patio looked inviting with swimming towels available. We used Sky Train frequently to get into the centre of Vancouver, average time 18 mins.

Stayed September 2013, travelled as a couple
Helpful?
Thank amdramhwife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review, 8 October 2013
Thank you for taking the time to write a detailed review of our hotel - I appreciate it very much. All of our guest service team endeavor to make each guest's stay as comfortable as possible, and I am glad we helped to make your visit a good one.

We hope to see you again when you next come to our area.

Linda Griffiths
General Manager
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284 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
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English first
Decatur, Georgia
Level Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 25 September 2013

I really enjoyed my stay here. It was less expensive than the downtown hotels and in a great location. It was across the street from the train service. The staff was great. The room was clean and comfortable. Breakfast was okay but it was the a good deal since there were no other restaurants close by.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pappylongstockings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review, 8 October 2013
Thank your for posting a review of your recent stay. We are very well located, directly across from the Metrotown Skytrain station, and beside the largest shopping mall in BC - Metropolis at Metrotown. We do have dozens of restaurants within walking distance of our hotel, including the Cactus Club, Earls, and many more offering various kinds of fare. We do have a list at our front desk, and a convenient area map with the locaitons noted on them. I hope we can welcome you back to our hotel when you are next in our area.

Linda Griffiths
General Manager
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Canada
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 23 September 2013

Had to make a business trip and thought the Holiday Inn Express Burnaby would be central. It was so that was good. Construction continues and lots of loud banging and hammering going on during the day..not nice. Returned around 4:00 and room wasn't cleaned yet. I am sure they were busy so have to take that into consideration. Talked to several of the cleaning staff and they were very pleasant. The rooms are small and tight and expensive for what you got. (A view that looked like a news report in some bombed out country.) Beds were comfortable. Breakfast was ok. Staff there were friendly. Andy was one of the front end staff that was very helpful when I had to extend our stay. The problem in Burnaby Metrotown area is there isn't a lot of choices in hotels and it irks me to pay that much for a small room especially when there was nothing major going on in town.

Room Tip: The upper floors are renovated which makes them nicer but pricier.....
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suzi_mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review, 23 September 2013
Thank you for reviewing your recent stay with us. I am happy to hear that you found that our team members provided great service for you. I am sorry that your room was not serviced earlier in the day, and if you do stay with us again, just request an early service and we will take care of that for you. Our housekeeping department does work until 4.30 pm, but we are happy to accommodate anyone who needs early service. As you mentioned, there is construction around us, however, it is limited to 8 pm to 5 pm, and we expect it will be complete in the next 8 months. Metrotown is a very busy area with a lot of business travellers. When the Vancouver area is busy, most of the hotel rooms in our area will be full. That certainly does affect our rates. We do have Advance Purchase rates on our website that are quite reasonable, and if you travel plans are firm, that is a great way to get a good discount. Thank you again for taking the time to post your review, and we hope to welcome you back when you are next in the Vancouver Metrotown area.

Linda Griffiths
General Manager
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Vancouver Island
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 18 September 2013 via mobile

My family has stayed here three times this past year and plan on returning!
Located next to Metrotown Shopping Centre and directly across from the sky train station, we found this location convenient for concerts and events as the sky train drops us off in front of Rogers Arena, BC Place and many other downtown venues without the hefty price of parking and the hike in hotel prices. There is free parking at the hotel for when we do take our vehicle.
The rooms are spacious and clean, there is a fridge as well.
This hotel also has a nice outdoor pool though we didn't use it. Check in was at 3pm and each time we came the room wasn't ready until 3 pm so we just popped over to the mall next door, and they held our bags for us. There is a free breakfast in the morning ( only accessible by elevator) but on our last visit the pancake machine wasn't working. This was the only time I encountered a rude staff member, when I pointed it out, she said I didn't push the right button. As she walked away the machine stopped and a warning message came on to replace a part, I called her back to show her, and to prove it wasn't my fault, and she just said its broken and walked away. No effort to put an out of order sign and we saw the line up grow with others trying to work it. The rest of the breaky was ok, scrambled eggs, cold sausages and lots of white bread as they ran out of whole wheat. This was on our last stay there, the other 2 times were better, but Ihop is just down the street.
As a Priority Club member we did get a package of snacks and a water bottle on check in so that was nice. Hoping it was just a bad day for breaky and its fixed up next time we go

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lulubelle45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review, 19 September 2013
Thank you for reviewing your recent stay with us. I am very sorry our breakfast bar hostess was not more informative and apologetic when there was an issue with the pancake machine in our breakfast bar. I will definitely have a coaching session with her to discuss how we should handle any occasional problems that occur with the equipment. Please accept my most sincere apology, and my assurance that this is not to our normal standard, as you experienced with all of our other great staff members. Thank you for sharing your experience, and how convenient and comfortable you found our hotel. I really appreciate your comments.

Linda Griffiths
General Manager
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Pierson, Florida, United States
Level Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 15 September 2013 via mobile

Has the capability of being a really good hotel, but not there yet. Renovations taking place and massive construction around hotel make this a place to skip right now. This is an older hotel that is being rejuvenated. Close to the mall and mass transit station but that's all really this place can offer

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erik_hagstrom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review, 23 September 2013
Thank you for your review. The mall adjacent to us is undergoing renovations right now, however, they will be over in the next 8 months and there will be a lot of new retailers and restaurants when they re-open. It does not make for the best view right now, but the renovated mall will be a welcome addition to the neighborhood. We are also taking this time to renovate a lot of our hotel areas. We've already completed the breakfast room and fitness room, with our meeting rooms underway, and to be finished in the next 4 weeks. We will then embark on a complete renovation to all of our guestrooms and our lobby. We expect those renovations to be complete in early 2014. The room renovations will be furniture and decor changes that will not include any noisy construction, so that will not impact our guests' stay. We are located in the central Burnaby business district, adjacent to the largest shopping and entertainment complex in the province. Being directly across from the Metrotown Skytrain station provides very convenient and rapid access to downtown Vancouver, BC Place Statium and Rogers Arena. Combine our location with free parking, free breakfast and free wireless, and we believe we're the best value in the Vancouver Metrotown area. We hope that when you visit our area again, we can offer you our comfortable accommodations.

Linda Griffiths
General Manager
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Honolulu
Level Contributor
116 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 10 September 2013

Good location next to the huge Metropolis Mall and city bus terminal, and Skytrain stop. Very good free breakfast. Clean, modern rooms with fridge and microwave and large bathrooms. The price was right. Will stay here again on my next trip to Vancouver.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RealPerson65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review, 10 September 2013
Thank you for taking the time to post a review of your stay at our hotel. I am pleased to hear that you found our hotel to be everything you needed for a stay in the Vancouver area. Being outside of the downtown core, but easily accessed by rapid transit, makes our rates great value. Thank you again, and we look forward to having you stay with us again.

Linda Griffiths
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 9 September 2013

It's very reasonably priced, but no frills or extras. The bed was lumpy and I woke up multiple times because I was uncomfortable. As well, really fragrant laundry detergent is used and pillows smelled really strongly of the perfume scent. Having a free hot breakfast is great, but another egg option would have been nice. We all look the egg meal that had items folded into it, but it had an odd taste to it and most of us put it aside. We couldn't have asked a staff member about it, as none came into the dining area during our visit.

On the upside, it is next to Metrotown and Skytrain and convenient for bus riders.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victoria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelgalvancouver, General Manager at Holiday Inn Express Hotel Vancouver Metrotown, responded to this review, 9 September 2013
Thank you for the review of your recent stay with us. I am very sorry to hear that you did not have a good sleep. We have equipped all of our rooms with Simmons Beautyrest sleep sets, and the majority of our guests really enjoy their sleep with us. Our sleep sets are only 5 or 6 years old, so they are fairly new. They are a pillow top model, so perhaps this was not comfortable for you. For that, we are very sorry. With regard to our Breakfast Bar, we do offer scrambled eggs on some days in our breakfast bar, and a variety of omeletes on other days. If there are no scrambled eggs when you stay with us, please feel free to ask one of our staff members, and they would be happy to make some up for you. We have our breakfast bar staffed every day, and if they are not evident in the great room, they are in the pantry beside the breakfast bar preparing items for the buffet, but always available to help.

Best regards,

Linda Griffiths
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel Vancouver Metrotown

Property: Holiday Inn Express Hotel Vancouver Metrotown
Address: 4405 Central Blvd. | Beside Metrotown Shopping and Entertainment Complex, Burnaby, British Columbia V5H 4M3, Canada
Phone Number:
Region: Canada > British Columbia > Burnaby > Maywood
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 10 Hotels in Burnaby
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel Vancouver Metrotown 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Completely Renovated hotel, guestrooms, conference space and all public space. The Burnaby Hotel 18 min to downtown, BC Place, Rogers Arena & Vancouver Convention Centre by Skytrain. Connected to Metropolis at Metrotown the 2nd largest shopping and entertainment complex in Canada. The hotel also offers complementary full hot buffet breakfast, underground parking and wifi. The location is ideal for leisure and corporate guests looking for Greater Vancouver accommodations also close to companies like Translink, Electronic Arts, BC Hydro and Telus. The hotel offers conference space with natural light, the Fraser Ballroom can accommodate upto 150 for a sitdown dinner with outdoor terraces as well as a boardroom for upto 10 guests. Full service catering and A/V equipment. Additional amenities include outdoor pool and sun deck and business centre.The adjacent area is undergoing renovation and there may be construction noise during the day from 8 am to 5 pm. ... more   less 
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Also Known As:
Holiday Inn Express Burnaby
Holiday Inn Burnaby
Burnaby Holiday Inn

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