I'll start with the bad first: the hotel is going through some major renovations and there is construction all over. It had them down to one elevator, so sometimes you'd wait an eternity to get to your room.
Everything else was great. Karina and Myra were the two desk staff that I saw most often due to my work schedule, and both were extremely friendly and helpful. The kind of friendly you should experience in a hotel. Personable and talkative, but very professional at all times. They were always eager to help or give recommendations for food in the area.
The mall is right next door and soo is the bus depot and skytrain station. I had a car, but if you didnt you could get anywhere in BC from4om this place. Also tons of great food options all walkable from the hotel.
Id recommend this hotelcto anyone going to the Burnaby area.More