I usually stay in downtown Vancouver but my meetings were in Burnaby so I opted for the closer Holiday Inn Express. This was my first stay at this hotel, but I have had good experiences with other hotels of this brand elsewhere. I was a bit concerned about noise based on other reviews and knowing the Sky Train was very close by. I was also concerned about lack of nearby restaurants for dinner, as the choices downtown are many and varied.
I'm pleased to report that the noise was not bad at all. In fact, I think it was quieter than the Renaissance or Hyatt downtown, where traffic noises continue all night long. Yes, I heard things, but it wasn't intrusive nor did it affect my sleep.
Also, upon arrival I was given a list of a dozen nearby restaurants and an easy-to-read map. All were within walking distance and the choices were fairly diverse. The free morning breakfast was also better than expected. Hot food included, many things to choose from.
The hotel itself is newer (or recently updated) and comfortable enough. I gave average ratings because it wasn't particularly outstanding, but there were no major issues either. The entrance wasn't much to look at, but the rest of the hotel was pleasantly appointed. The staff members that I interacted with were very helpful and friendly.
I only stayed one night, so I can't comment on housekeeping service.
The basic reasons for a hotel stay (a bed and a shower) are handled well at this hotel. Very good bed, great Kohler shower head, roomy bathroom. The towels were as good as those at 4-star hotels downtown. There was a small refrigerator in the room which was thankfully nearly silent. The AC unit was on the noisier side, but could be set to high/low or auto. Setting it to low prevented it from kicking on an off all night (meaning a constant background noise--maybe that's why I didn't hear the Sky Train.) In addition, the TV was a good quality flat screen.
One minor complaint - the complimentary wi-fi Internet was not compatible with my Android phone. It likely uses a sign-in screen that is not compatible with the browser. I was able to connect fine with my Windows laptop. I did not call tech support about this, so there might be a work-around available.
Last note - this would be a good hotel for a budget-conscious traveler. There is a nearby Save-On foods for groceries, low-cost transportation, and free breakfast. I will stay here again the next time circumstances call for me to be in Burnaby.
- Official Description (provided by the hotel):
- Completely Renovated hotel, guestrooms, conference space and all public space. The Burnaby Hotel 18 min to downtown, BC Place, Rogers Arena & Vancouver Convention Centre by Skytrain. Connected to Metropolis at Metrotown the 2nd largest shopping and entertainment complex in Canada. The hotel also offers complementary full hot buffet breakfast, underground parking and wifi. The location is ideal for leisure and corporate guests looking for Greater Vancouver accommodations also close to companies like Translink, Electronic Arts, BC Hydro and Telus. The hotel offers conference space with natural light, the Fraser Ballroom can accommodate upto 150 for a sitdown dinner with outdoor terraces as well as a boardroom for upto 10 guests. Full service catering and A/V equipment. Additional amenities include outdoor pool and sun deck and business centre.The adjacent area is undergoing renovation and there may be construction noise during the day from 8 am to 5 pm. ... more less
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- Also Known As:
- Holiday Inn Express Burnaby
- Holiday Inn Burnaby
- Burnaby Holiday Inn