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“Very Good Hilton Standard”

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Hilton Vancouver Metrotown
Ranked #2 of 10 Hotels in Burnaby
Certificate of Excellence
Huntingdon, United Kingdom
Level 6 Contributor
507 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
“Very Good Hilton Standard”
Reviewed 17 July 2013

I really didnt expect to like this hotel. When we arrived very tired after a long flight it looked ill placed next to a building site and clearly in a Chinese/Asia Quarter. However, at every turn and opportunity the hotel and staff excelled. The front desk staff are superb right down to having a bottle of water ready for me when I returned from a run (again an excellent recommendation). We were on the Exec Club floor and had access to the lounge on the 18th floor and had an excellent evening snack which was ideal when we were so tired. We had some excellent recommendations for dinner which were well made. We may just have been tired but we all thought the beds and pillows the best we had every expereinced.

Location for a toursit is not excellent but the hotel is close to the SkyTrain and about 15 minutes from downtown. The hotel is growing on us and inparticular the staff attitude is superb. Thanks all round.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stuart_Away_Again
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,433 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (196)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Vancouver
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 July 2013

Booked this last minute via Priceline. Upon mentioning to the hotel that it was our Anniversary the staff upgraded us to a suite. We were greeted with chocolate covered strawberries and cookies & milk! The staff at the hotel were happy and helpful. Being a local I can attest to the fact that the location of this hotel is quite central although its NOT in Vancouver (15 min skytrian or taxi ride to downtown). Its located beside the skytrain station, numerous bus stops and by Metrotown, the biggest Mall in the province. My only disappointment is that it costs to Park and use WiFi, although the ethernet connection is free and using my macbook I was able to create a wifi network.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spininaround
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 July 2013

Hotel room is very nice and clean, staff very helpful. Just wished wifi could be free from guest room. Hotel room is very nice and clean, staff very helpful. Just wished wifi could be free from guest room.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Ellen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelowna, Canada
1 review
Reviewed 16 July 2013

I stayed here wit my wife over the Canada day long weekend and was totally impressed.
The front desk staff were extremely helpful and very outreached.
Had breakfast and brunch at the reflect 2 times in 3 days and it was fantastic.
I am a foodie and i consider hard to please but I was impressed with the overall hotel and restaurant.Will definitely come back.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kalvin b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stony Plain, Canada
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 15 July 2013 via mobile

Had a great stay at Metrotown Hilton. Room was clean, cool and quiet. Bed was ok, pillows were awesome!!

Pool area is small and sunny, hard to find but a nice treat.

Restraunt is good, a bit pricey... Try and get the buffet breakie comp'd with your room! A bit expensive otherwise.

We had the valet service comp'd. My Escape was NOT dinged when I left it, and I have since found several 'rubs and bumps' not cool!!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank coldinstony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westminster, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 July 2013

Excellent location for shopping asian or canadian goods. Good price and close to Vancouver downtown. All luxury features of Hilton at bargain price close to downtown Vancouver. We enjoy the hot breakfast for an additional $4.00 . Staff were very nice and helpfull,

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Thanh P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
whargreaves, Director of Sales at Hilton Vancouver Metrotown, responded to this review, 17 July 2013
Dear Thanh P,

Thank you so much for your feedback. We’re happy to hear that you had a great family vacation while staying at Hilton Vancouver Metrotown. We strive to provide excellent service and quality amenities at reasonable prices. I’m glad that you enjoyed breakfast at Reflect social dining + lounge. I enjoy having the breakfast buffet and the country style hash browns! Please keep in touch and we look forward to your return.

Kind regards,

Wendy Hargreaves
Director of Sales & Marketing
Direct: 604-639-3722
Email: wendy.hargreaves@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 July 2013

I recently stayed overnight at the Burnaby site on my trip back to Alberta. This Hilton is located in an excellent location. One can access transit and shopping that is within walking distance (5 minutes). The Millenium SkyTrain Line will take you downtown in about 20 minutes. Next to the station is the mega mall - Metrotown Mall that has a great variety of stores, from fashion to food and a theatre.
The hotel has an expansive lobby and a large off street entrance. My queen bedroom had a beautiful desk/ work station. The bathroom was spacious with granite countertop and well stocked toiletries. Very comfortable bed with nice linens. The room had a great view of Burnaby and in the distance downtown Vancouver. I did have a concern with some noise coming from the air conditioner. The staff at the hotel were pleasant, professional and helpful and sent a maintenance man to service it immediately. I was given the option of moving to another room and the staff assisted me with this transfer. Had a wonderful stay and would definitely stay again when I visit Vancouver.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Willabird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Vancouver Metrotown

Property: Hilton Vancouver Metrotown
Address: 6083 McKay Ave, Burnaby, British Columbia V5H 2W7, Canada
Phone Number:
Region: Canada > British Columbia > Burnaby
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Burnaby
#2 Family Hotel in Burnaby
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Vancouver Metrotown 4*
Number of rooms: 283
Official Description (provided by the hotel):
Explore beautiful Vancouver and experience all that the Metropolis at Metrotown, British Columbia's biggest shopping and entertainment complex, has to offer when you stay at the Hilton Vancouver-Metrotown. Located in the City of Burnaby with Vancouver Sky Train only yards away, the attractions and businesses of downtown Vancouver are within easy reach 20 min Skytrain ride.Stay connected and productive in the 24-hour business center or get to work at the large desk in each Guest room. Surf the web with in-room high-speed internet access (nominal charges apply). Watch a movie on the television or listen your favorite album when you connect your MP3 player to the radio alarm clock. Guests staying in one of the hotel's Executive Rooms or Suites enjoy exclusive access to the Executive Lounge, serving complimentary breakfast in the morning and refreshments in the evening. ... more   less 
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Also Known As:
Hilton Vancouver Metrotown Hotel Burnaby
Hilton Hotel Burnaby
Hilton Burnaby
Burnaby Hilton Metrotown

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