Upon arrival, the staff was unknowledgeable. He forgot to explain to me how to obtain complimentary internet from the room, neither did he gave me free breakfast vouchers, which I have to request it later. The hotel elevator keycard reader just simply doesnt work. I need to swipe my card a million times to choose the floor I would like to go to. At times, it was too late as the elevator already started to move as people were requesting it from other floors. The hotel room keycard reader also doesn't work properly. A group of us stayed at the same hotel in different rooms, all of us constantly cannot activate the elevator or get into our rooms. Then the something even more dramatic happened after my departure. My personal credit card was billed for the entire stay, and the hotel suppose to bill to my corporate AMEX. Again, group of us from the same company stayed at this hotel, and this only happened to me. When I tried to call back to hotel to resolve this issue, the person who answering the phone was rude and not helpful, as she said the only info she can provide is note did not say bill to company card. However it is common sense. And she would like me to make my manager call them. Totally not acceptable.
- Official Description (provided by the hotel):
- Explore beautiful Vancouver and experience all that the Metropolis at Metrotown, British Columbia's biggest shopping and entertainment complex, has to offer when you stay at the Hilton Vancouver-Metrotown. Located in the City of Burnaby with Vancouver Sky Train only yards away, the attractions and businesses of downtown Vancouver are within easy reach 20 min Skytrain ride.Stay connected and productive in the 24-hour business center or get to work at the large desk in each Guest room. Surf the web with in-room high-speed internet access (nominal charges apply). Watch a movie on the television or listen your favorite album when you connect your MP3 player to the radio alarm clock. Guests staying in one of the hotel's Executive Rooms or Suites enjoy exclusive access to the Executive Lounge, serving complimentary breakfast in the morning and refreshments in the evening. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Vancouver Metrotown Hotel Burnaby
- Hilton Hotel Burnaby
- Hilton Burnaby
- Burnaby Hilton Metrotown