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“great staff but tiny bathroom”

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Hilton Vancouver Metrotown
Ranked #2 of 10 Hotels in Burnaby
Certificate of Excellence
Reviewed 27 January 2014

We stayed for 2 nights with a room on the executive floor. The staff were very friendly & helpful. The hotel is well located for both metro town & the sky train. The room was immaculately clean, the bed was large & comfy but the bathroom was tiny & the view from the window was a building site. The nibbles in the executive room early evening was delicious but the breakfast was not up to much just the basic items.
They did give us a very late check out as they were not busy but as gold members even though they weren't busy we didn't get a room upgrade.

  • Stayed: January 2014, travelled as a couple
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1  Thank Sally T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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976 - 982 of 1,523 reviews

Reviewed 18 January 2014

This has been our home stay every time we travel to Vancouver, safe and clean, next to the major shopping center and skytrain station, pet friendly, an asian food court connected at 2nd floor, service is awesome! No regret.

  • Stayed: December 2013, travelled with family
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Thank eric_qu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
whargreaves, Director of Sales at Hilton Vancouver Metrotown, responded to this reviewResponded 20 January 2014

Hi eric_qu,

Thank you for taking the time to review. We’re happy that you were able to take advantage of our convenient location! Like you, many travelers enjoy being in close proximity to the transit system and walking distance to the largest shopping mall in BC, Metropolis at Metrotown.

We look forward to your return and let us know when you plan to stay again.

Kind Regards,

Wendy Hargreaves
Director of Sales & Marketing
Direct: 604 639 3722
Email: wendy.hargreaves@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2014

Stayed here for one night on a gift voucher that I had won, the staff are all very polite and the property is very clean and easy to navigate. The staff found out it was my wedding anniversary and sent us a cake, it's these thoughtful touches that keep me a loyal Hilton Honors member!

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Daniel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2014

When in the Vancouver area on business, I always try to get a couple of nights in at this Hilton property. Excellent customer service with all the amenities a business traveler requires.
Spacious rooms with great views are what to expect to help you unwind. The valet service is outstanding with a great selection of food and drinks in the lounge and restaurant. The executive lounge on the 18th floor is very nice, both in the late afternoon and morning. If you want to go off site, there are great restaurants within a couple of blocks and also has great shopping as well.
Location is close to getting into the downtown Vancouver area.
Great place to stay for business or personal time....

  • Stayed: January 2014, travelled on business
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Thank GNAllen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2014

hotel gave good room pricing for team, & parents, 14 yr old boys were all on one floor, breakfast pricing also gave break. I didn't upgrade to the executive floors as didn't want temptation to eat extra calories & wanted room closer to boys. Hotel is essentially in Chinatown like area, so food was good. Parking was free which was nice, I think included with room price.

  • Stayed: December 2013, travelled with friends
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Review collected in partnership with Hilton Hotels & Resorts
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2014

The staff are consistently efficient and friendly. The valet service is outstanding. Meals are prepared as ordered and fresh. The heating systems in the rooms are chronically noisy. I wish they had slippers and robes like other hotels at this level.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Kevin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2014

The rooms are clean and modern.. The staff are friendly and knowledgeable. The restaurant service was excellent and the food was good. The hotel is located less than a block from shopping, and cab service was quick.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Byron W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Vancouver Metrotown

Address: 6083 McKay Ave, Burnaby, British Columbia V5H 2W7, Canada
Phone Number:
Region: Canada > British Columbia > Burnaby
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Burnaby
#2 Business Hotel in Burnaby
Price Range: £91 - £184 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Vancouver Metrotown 4*
Number of rooms: 283
Official Description (provided by the hotel):
Explore beautiful Vancouver and experience all that the Metropolis at Metrotown, British Columbia's biggest shopping and entertainment complex, has to offer when you stay at the Hilton Vancouver-Metrotown. Located in the City of Burnaby with Vancouver Sky Train only yards away, the attractions and businesses of downtown Vancouver are within easy reach 20 min Skytrain ride.Stay connected and productive in the 24-hour business center or get to work at the large desk in each Guest room. Surf the web with in-room high-speed internet access (nominal charges apply). Watch a movie on the television or listen your favorite album when you connect your MP3 player to the radio alarm clock. Guests staying in one of the hotel's Executive Rooms or Suites enjoy exclusive access to the Executive Lounge, serving complimentary breakfast in the morning and refreshments in the evening. ... more   less 
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Also Known As:
Hilton Vancouver Metrotown Hotel Burnaby
Hilton Hotel Burnaby
Hilton Burnaby
Burnaby Hilton Metrotown

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