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“Still amazing!”

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Hilton Vancouver Metrotown
Ranked #2 of 10 Hotels in Burnaby
Certificate of Excellence
Reviewed 20 February 2014 via mobile

I just love staying here! Best beds! And the best front desk service! We arrived early for meetings and were allowed early check in and also a later check out! They really accommodate me and I like that the front desk people always are smiling! It makes a big difference!

Stayed: February 2014, travelled on business
Thank Jinx2727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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957 - 963 of 1,511 reviews

Reviewed 19 February 2014

My partner and I were making a pre-Christmas visit to Vancouver so I chose this hotel because it was close to the people we were visiting, I wanted to treat my mate to an above-average (I thought) hotel, and it was close to a SkyTrain station.

When I booked the room for 8 nights, I was under the impression that breakfast was included. However, when we got there... no breakfast. I don't usually make mistakes like that, so my theory is that as soon as I changed my booking to Seniors' rate, without notice breakfast disappeared. So is that a good deal?... I don't think so, it's just a case of reduced value.

I was miffed about the breakfast, but we were there and I hate moving. But the deal killer was Internet communications. We were offered complimentary wired Internet which proved close to unusable. We found it difficult to connect and unreliable. I tried in vain to create a WiFi hotspot with it but gave up. After the breakfast affair and now the Internet, my mate phoned around and booked a cheaper hotel with WiFi. So an 8-night stay became a 3-night stay. We travel with two smart phones and two computers, so WiFi isn't a luxury, it's a necessity.

Physically, the hotel is solid but bland.

Room Tip: Beware of what is included. Getting a reduced rate may mean less value, so you're no further ahe...
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  • Stayed: December 2013, travelled as a couple
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Thank Box134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2014

Stayed here for four nights. It was a quite hotel and very clean. Staff was very helpful...

They offered a shuttle service to and back where I had to report for a workshop...

Situated 5min walk from the Mall and SkyTrain.

  • Stayed: February 2014, travelled on business
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1  Thank Alexander G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2014

Nice place, Nice food, good gym, surrounded by a lot of good restaurants if you want to go out and enjoy a wet walk!! Its close to a mall, so parking is easy and free, just get your sticker from the front desk.

spacious rooms, ok view, calm at night, very nice staff

  • Stayed: February 2014, travelled on business
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Thank Gihad G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2014 via mobile

The hotel was beautiful and clean. Secure underground parking; comfortable king size bed with too many pillows, lol.
But the piece de resistance was the breakfast buffet. Many many choices and I was asked if I wanted eggs Benedict or omelet as well. I am a sucker for the bennie. My server was right on the ball with the coffee top up. Ask for Robert.
Do yourself a favour and forget about Expedia and book the bed and breakfast directly.

  • Stayed: February 2014
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1  Thank Tombassinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2014

We stayed here after booking through hotwire.com. We got a good rate on a good room in a good location. Only complaints were that parking costs extra and this wasn't explained to us when we booked, or when we checked in. We got a bill under our door the morning we left. Also, you have to pay for wireless internet, which I thought was kind of cheap. I've stayed in many hotels less vaunted than this chain and have always had complimentary e-mail access.

  • Stayed: February 2014, travelled on business
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Thank here_fishy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2014

Really enjoyed my stay here. The cost was great for the quality received. Rooms were clean and comfortable, the concierge was extremely knowledgeable and helpful, the entire staff was friendly and available every time I needed something, the executive lounge had wonderful drinks and desserts, I had a refrigerator in my room which is usually a must, the cleaning staff was also excellent. Room service food was okay - my scrambled eggs in particular were nothing to write home about but edible. However, everything else was great! The location was also quite central in Burnaby and the metro (sky train) was just a few minutes walk away which allowed me to get downtown quite cheaply and conveniently. I highly recommend this hotel and will definitely stay here again when I come to visit!!

  • Stayed: February 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Pepper D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Vancouver Metrotown

Address: 6083 McKay Ave, Burnaby, British Columbia V5H 2W7, Canada
Phone Number:
Region: Canada > British Columbia > Burnaby
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Burnaby
#2 Family Hotel in Burnaby
Price Range: £97 - £202 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Vancouver Metrotown 4*
Number of rooms: 283
Official Description (provided by the hotel):
Explore beautiful Vancouver and experience all that the Metropolis at Metrotown, British Columbia's biggest shopping and entertainment complex, has to offer when you stay at the Hilton Vancouver-Metrotown. Located in the City of Burnaby with Vancouver Sky Train only yards away, the attractions and businesses of downtown Vancouver are within easy reach 20 min Skytrain ride.Stay connected and productive in the 24-hour business center or get to work at the large desk in each Guest room. Surf the web with in-room high-speed internet access (nominal charges apply). Watch a movie on the television or listen your favorite album when you connect your MP3 player to the radio alarm clock. Guests staying in one of the hotel's Executive Rooms or Suites enjoy exclusive access to the Executive Lounge, serving complimentary breakfast in the morning and refreshments in the evening. ... more   less 
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Also Known As:
Hilton Vancouver Metrotown Hotel Burnaby
Hilton Hotel Burnaby
Hilton Burnaby
Burnaby Hilton Metrotown

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