My iPad and iPad keyboard was stolen from my #Hilton hotel room in Metrotown, Vancouver. When I reported the incident at the front desk, I was practically accused of lying. The assistant manager said “Things get ‘lost’ all the time” She actually gestured air quotation marks! “There is no real proof that the iPad was ever in the room” and that they would “investigate the log” of people who entered my room and give them a call if they weren’t around. I received an email from the staff no more than 4 hours after my visit to the front desk with a summary of who had entered my room. It disappoints me to find that it only took 4 hours to “investigate” staff over the phone, and hopefully review security footage, and draft up an inaccurate email reporting—only two people entered your room and “Both of them don’t remember seeing anything sitting on your desk.” There were three people who entered my room during my visit, not two. And of course they would not admit to anything.
Being a #HHonors member, I was disappointed in this particular #HiltonHotel and how my situation was handled. Why would I check into another one of your hotels when I do not feel secure in my own room? Why would I trust that you provide excellent service to your guests when you don’t take responsibility over your staff, or don’t hold them accountable for any lost items from a guest’s room?
- Official Description (provided by the hotel):
- Explore beautiful Vancouver and experience all that the Metropolis at Metrotown, British Columbia's biggest shopping and entertainment complex, has to offer when you stay at the Hilton Vancouver-Metrotown. Located in the City of Burnaby with Vancouver Sky Train only yards away, the attractions and businesses of downtown Vancouver are within easy reach 20 min Skytrain ride.Stay connected and productive in the 24-hour business center or get to work at the large desk in each Guest room. Surf the web with in-room high-speed internet access (nominal charges apply). Watch a movie on the television or listen your favorite album when you connect your MP3 player to the radio alarm clock. Guests staying in one of the hotel's Executive Rooms or Suites enjoy exclusive access to the Executive Lounge, serving complimentary breakfast in the morning and refreshments in the evening. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Vancouver Metrotown Hotel Burnaby
- Hilton Hotel Burnaby
- Hilton Burnaby
- Burnaby Hilton Metrotown