Check In staff substituted a lower value room than what was reserved. It wasn't a question of the availablility as she managed to find the room when I complained and it wasn't a matter of missing the information as she reviewed other details on the notes for the reservation. She simply wanted to put me in a cheaper room to allow her to rent out the better room later for a higher rate.
- Official Description (provided by the hotel):
- Explore beautiful Vancouver and experience all that the Metropolis at Metrotown, British Columbia's biggest shopping and entertainment complex, has to offer when you stay at the Hilton Vancouver-Metrotown. Located in the City of Burnaby with Vancouver Sky Train only yards away, the attractions and businesses of downtown Vancouver are within easy reach 20 min Skytrain ride.Stay connected and productive in the 24-hour business center or get to work at the large desk in each Guest room. Surf the web with in-room high-speed internet access (nominal charges apply). Watch a movie on the television or listen your favorite album when you connect your MP3 player to the radio alarm clock. Guests staying in one of the hotel's Executive Rooms or Suites enjoy exclusive access to the Executive Lounge, serving complimentary breakfast in the morning and refreshments in the evening. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Vancouver Metrotown Hotel Burnaby
- Hilton Hotel Burnaby
- Hilton Burnaby
- Burnaby Hilton Metrotown