We recently spent 4 nights at this property and were very happyt. We had booked a standard king room but took advantage of the Hilton eUpgrade and upgraded to a king suite at a discount. We were travelling with our 7-month old daughter so the separate bedroom was a very nice thing to have. Fantastic view of snowless Cypress Mountain and Grouse. We had requested a crib with our reservation. Lo and behold - one of the few hotels we have encountered that actually had one waiting in our room (a compact play-yard) on check-in. Big brownie points. Two huge flat screen tv's (bedroom and living space) - too bad they were wasted with a crappy analog feed (hotels - get high def already!!). Decent sized desk, very comfy office chair, sofabed and chair. Very comfortable living area. Bed was very comfortable - we slept well. Immaculately clean. Very soundproof room as well. We couldn't hear any traffic at all (we were on the 12th floor) and supposedly during our stay a huge windstorm blew through - didn't hear a thing. Digital thermostat that you could set yourself - always a plus in my books. Wired high speed internet. I asked about wireless when we checked in - we were told only in the public areas on the first couple floors. I did find a wireless signal in the room but the speed was so slow (wireless B) that it wasn't worth it and I stuck to wired. Nice touch was the ability to securely send print jobs from your room to the printer in the lobby.
We were on a B & B plan so we had breakfast in the restaurant every day (a decent deal when you work it out - we paid about $10/person; standard breakfast buffet cost is $19). Standard breakfast buffet - nothing bad but nothing outstanding either. We upgraded to the Brunch on Sunday and that was very good. We had the same waiter every day (except the last) and it was fun getting to know him. Our service got better and better each day.
The location is fantastic. Right beside Metrotown which has everything you could possibly want. Restaurants everywhere. The hotel is attached to a huge Chinese market including a Chinese food court (we were wondering why the hotel lobby smelled like noodles!). Very easy 5 minute walk to the SkyTrain.
If I had to complain about something it would be the hotel pool, or lack of. Just a single lane lap pool that realistically can only have one person in at a time. This hotel also had arguably the most intimate hottub I have ever seen in any hotel. I think our neighbours have a larger hottub in their backyard. There was a seperate kiddie pool - only 1.5 feet deep so perfect for infants. I think the infant pool was larger than the hottub. Also the access to the pool area left a lot to be desired - enter on the second floor, climb up a set of bare concrete steps to the area on the 3rd floor. Unless there was another way to get to it that we didn't know about, not very inviting.
One other minor quibble would be the parking. Parking is in a separate area of the Crystal Mall parkade (the Chinese market). Once you are in the separate Hilton area of the parkade, parking is easy. The trick is getting to the Hilton area. This is a VERY busy mall. On a Saturday afternoon this parkade is absolutely crazy!!
I would agree with the previous review that the hotel lacks character. It is by far the most utilitarian decor I have ever seen in a hotel at this level. The lobby was very... white. One big room with a few couches here and there. Nothing else. The hallways and rooms were very... white. Minimal decor.
However, I don't judge a hotel by it's decor. I want a comfortable bed, quiet room, good location and friendly service. This hotel delivers.
- Official Description (provided by the hotel):
- Explore beautiful Vancouver and experience all that the Metropolis at Metrotown, British Columbia's biggest shopping and entertainment complex, has to offer when you stay at the Hilton Vancouver-Metrotown. Located in the City of Burnaby with Vancouver Sky Train only yards away, the attractions and businesses of downtown Vancouver are within easy reach 20 min Skytrain ride.Stay connected and productive in the 24-hour business center or get to work at the large desk in each Guest room. Surf the web with in-room high-speed internet access (nominal charges apply). Watch a movie on the television or listen your favorite album when you connect your MP3 player to the radio alarm clock. Guests staying in one of the hotel's Executive Rooms or Suites enjoy exclusive access to the Executive Lounge, serving complimentary breakfast in the morning and refreshments in the evening. ... more less
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- Also Known As:
- Hilton Vancouver Metrotown Hotel Burnaby
- Hilton Hotel Burnaby
- Hilton Burnaby
- Burnaby Hilton Metrotown