While at first appearances, the rooms and hotel appear adequate, this hotel is in a seedy area and while parked overnight in the Hilton's parking lot, our rental car's window was broken and car broken into. Did not make for the start of a relaxing vacation and first impression of Vancouver. This hotel shares a building with a rundown, metal-gated "mall" and apparently any of the mall's "shoppers" have access to the cars of the Hilton guests and can walk freely in and out of the "mall's" exits.
Make no mistake, Hilton charges you for parking on your Hilton bill, but when something happens, all of a sudden ( no surprise here!), they have no responsibility and another firm manages the garage ( and not too well!!!!!!!!!!!!). Did I mention, this 18 story Hilton states they have no security staff? Frightening and not what one expects from Hilton!
Hilton has not responded to our letter addressing these concerns three+ weeks after this incident..........
- Official Description (provided by the hotel):
- Explore beautiful Vancouver and experience all that the Metropolis at Metrotown, British Columbia's biggest shopping and entertainment complex, has to offer when you stay at the Hilton Vancouver-Metrotown. Located in the City of Burnaby with Vancouver Sky Train only yards away, the attractions and businesses of downtown Vancouver are within easy reach 20 min Skytrain ride.Stay connected and productive in the 24-hour business center or get to work at the large desk in each Guest room. Surf the web with in-room high-speed internet access (nominal charges apply). Watch a movie on the television or listen your favorite album when you connect your MP3 player to the radio alarm clock. Guests staying in one of the hotel's Executive Rooms or Suites enjoy exclusive access to the Executive Lounge, serving complimentary breakfast in the morning and refreshments in the evening. ... more less
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- Also Known As:
- Hilton Vancouver Metrotown Hotel Burnaby
- Hilton Hotel Burnaby
- Hilton Burnaby
- Burnaby Hilton Metrotown