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“BEDBUGS”

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Happy Day Inn Hotel
Ranked #8 of 10 Hotels in Burnaby
Reviewed 26 July 2012

We arrived around 2 or 3 a.m. on Friday July 20/2012, we were satisfied with the service and room at this point. When we awoke later that morning around 11 a.m. we found 2 large bedbugs in the sheets with us. We captured them in a hotel water glass and took them to the front desk. The man at reception took them from us and said he would call the fumigators and also send for our clothes and luggage to be cleaned. We were given garbage bags and told to write washing instructions on each. We required a cardboard box for some of our items and were sent from one end of the hotel to the other looking for the cleaning personnel to ask. About 15 minutes later a box was put in the doorway of our room. We were asked to "Hurry up" because the fumigators were there. Throughout this time there was much miscommunication and never once was an apology offered from any employee. We had to ask for an apology. They secured us a room 10 minutes away that was much more to our liking. Our event that we had travelled there for had begun by this point and we went to a local discount store to get alright outfits since our clothes were still being cleaned. Our clothes were returned to us the next morning, about 8 tops were shrunken and unwearable. We were told we could ask the website we booked through for room compensation but any other compensation would have to be pursued with lawyer. This was out first vacation in 3 years and was only 2 days in the city, we lost 25% of our free time there and consequently had to cut out an activity from the vacation. This was also the first time we booked through this site. We contacted the customer support line via telephone and were issued some compensation. It was less than a full night's stay. We are very disappointed with this whole situation.

Room Tip: If you do stay here, check for bugs first and don't expect anything from the front desk.
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  • Stayed: July 2012, travelled as a couple
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Thank Brit444444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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87 - 93 of 135 reviews

Reviewed 21 July 2012

Well, I didn't expect this will be a super nice and posh hotel, so I wasn't really disappointed. The two of us stayed there for three nights, had a pretty poor continental breakfast, a decent room, with two quite big twin beds, a fridge, an AC which was kinda loud, but I didn't mind it and could sleep next to it without a problem. The room was clean enough with a view to a parking lot and a neighborhood. If you have a car and on a tight(er) budget, this could be the place for you.

  • Stayed: July 2012, travelled with friends
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2  Thank frishki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2012

We stayed in one of the suites from June 22 to June 24. It was our second visit to the hotel. The room is great - we are a family of 4 - 3 adults and 1 child. The bedroom was very large and spacious, we really appreciate being able to cook in the room. Everything was clean, the shower is fantastic. We should have asked for some extra pillows but the ones that came with the room were big and fluffy. I liked not having heavy blankets on the bed as it is summer and anything more than a blanket is too warm anyway. The only thing we would upgrade in the room is the television - we'd have liked to been able to connect our little dvd player to the tv to watch a movie but there isn't a way to change input on the television or remote, though we can connect the player at the back. Location is fantastic. Have no idea about the continental breakfast but that wasn't a selling point for us anyway. We liked making breakfast in our room and the second morning we wanted to go out for breakfast. The price can't be beat - $100 for a suite for 4 people per night? People say you get what you pay for but at the Happy Day Inn you get what you pay for and more!

Room Tip: Call the hotel directly to book. Last year when I used the toll free line with the reservation agent...
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  • Stayed: June 2012, travelled with family
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Thank pluckyducky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2012

We traveled Canada for 2 weeks and stayed in hotels of average same price, this was our last place before we went home - this was the worst. We were covered in bed bug bites, the place seriously needs to be fumigated!!! The Continental breakfast is a complete waste of time and money. All the baked goodies was stale, the fruit was old and busy drying out. There is no place to sit since it is served in the small lobby. Microwave was horribly filthy - should be cleaned daily. Our bath plug was blocked from dirt, both these were not cleaned after we mentioned it to staff. People were coming and leaving at 3am making such a noise. I would not recommend this to anyone and def does not deserve a 3 star rating.

  • Stayed: June 2012, travelled with family
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Thank Jolene R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2012

I visit to Vancouver for my personal Work. I booked room in Happy Day Inn for 2 Days. I like the Rooms and Services of of Hotel and Hotel Staff. Hotel also look nice and at very good place. I enjoyed their.

  • Stayed: January 2012, travelled on business
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1  Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Happy_Day_Inn, Manager at Happy Day Inn Hotel, responded to this reviewResponded 16 May 2012

Thank you very much for the kind words. I am glad to hear we were able to serve you well. We look forward to hosting you again!

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Reviewed 13 March 2012

Continental breakfast is NO GO: just a few stale donuts and some orange juice diluted with water...this stuff lies on a counter in a corner of the tiny lobby...barely any seating area (maybe one arm chair). That is not what I would call "complimentary breakfast".
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Free internet: that is true; there is free wifi internet, but the signal is quite weak and I kept losing the connection
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The door safety latch in the room was broken..with the screws coming loose
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Cable TV was bad too: the image on the TV was not clear at all, as if the signal was being received via an antenna, even though there was cable. Not that inspiring!
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The room seemed decently clean, but my sheets had some pen ink markings; it seemed like they were not washed thoroughly.
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If you can manage to reserve a room for less that $50/night including taxes, then it may be worth it if you are on a budget. There is free parking and easy access to transportation (bus #106 takes you to the Edmonds sky train station from where you can reach downtown Vancouver in about 20 minutes)

  • Stayed: March 2012
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2  Thank misterfmtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Happy_Day_Inn, Manager at Happy Day Inn Hotel, responded to this reviewResponded 16 May 2012

I am sorry to here of your displeasure.

A North American continental breakfast consists of pastries, juice, coffee, tea of which we serve fresh daily (pastries are bought before the breakfast is served fresh from Tim Hortons on a daily basis). We have 4 chairs in the lobby but as we are a small property of 32 rooms we encourage guests to use the tray provided in their room and feel free to take their breakfast back to their room if there is a lack of space in the lobby.
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We have upgraded our internet throughout the building as of February 2012. There is high speed coverage throughout the building and the parking lot.
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I am sorry to hear about the door latch, was this issue brought to the attention of the front desk? We have a full time maintenance person on duty daily Mon - Fri to address issues such as this one.
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Did you bring the cable tv issue to the front desk? We have a maintenance person to address these issues. We also have spare TVs in case of TVs breaking down.
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We have an outside company wash all of our bed linens as we do not have sufficient capacity for industrial size washers and dryers. Was this issue also brought to the front desk? We pride ourselves on accommodating our guests and ensuring their stay is comfortable. We would have been more than happy to change the linens immediately.
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I am very sorry to hear of your displeasure, but would encourage on the next visit to address the issues you may encounter (hopefully there are none) immediately as we have someone at the front desk 24 hours per day to assist guests in every way possible.

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Reviewed 3 March 2012

Room: Clean but very basic in terms of linens for bed (a thin blanket and bedspread over sheets)
Cleaning Staff: No concept of what the 'Do Not Disturb' sign meant. Two days in a row our room was entered without permission and the third day following there was an additional attempt.
Front Desk Staff: We always found them pleasant.
Continental Breakfast: Basic muffins, doughnuts and coffee from Tim Hortons.
Location: For those without transportation this location is out of the way.
Overall: For the price, my husband and I were not expecting much. It is clean and basic. Some may not mind their room being entered without authorization but with no in room safe, we prefer to stay at a place where privacy is respected.

Stayed: November 2011, travelled as a couple
Thank TamandTomAlberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Happy_Day_Inn, Manager at Happy Day Inn Hotel, responded to this reviewResponded 16 May 2012

With regards to the do not disturb sign. It is hotel policy to enter the room once every two days. In individual cases where a guest may stay with us long term (a week or longer) we have extended this period on the guests request. I am sorry you felt your privacy was not respected. We have addressed this issue with the cleaning staff and we are actively pursuing different ideas regarding our policy on entering rooms. I can assure you that as a small family owned motel we only have 3 housekeepers and all have been in service for more than 3 years with no issues at all.

We hope to have the pleasure to serve you in the future and would be more than happy to address your privacy concerns upon reservation and upon check in should you decide to stay with us again.

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Additional Information about Happy Day Inn Hotel

Address: 7330 6th St, Burnaby, British Columbia V3N 3L3, Canada
Phone Number:
Region: Canada > British Columbia > Burnaby
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites
Hotel Style:
Ranked #8 of 10 Hotels in Burnaby
Price Range: £49 - £82 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Happy Day Inn Hotel 2*
Number of rooms: 32
Official Description (provided by the hotel):
Whether your travel is for pleasure or business, you will find your stay at the Happy Day Inn an enjoyable one where you will get your money’s worth. And since our rates are amazingly affordable, you can spend more on your vacation or business. Happy Day Inn is located 20 minutes from Downtown Vancouver in the heart of Burnaby in beautiful British Columbia. Its central location, within easy reach to all modes of public transportation makes it an ideal starting point for discovering Vancouver and the Lower Mainland. It is also convenient for people who would like to get away from the congested downtown area and yet remain close to it. Choose from a variety of rooms with queen beds, two double beds and suites. For the convenience of our long term guests, we have rooms with fully equipped kitchenettes. All our rooms are modern, nicely appointed that have private bathrooms, color Cable TVs, direct dial phones with data ports and voice mail and air conditioning. Our deluxe rooms have additional facilities including coffee makers with free coffee/tea and hair dryers etc. Our complementary continental breakfast is a perfect way to start your day. In the evening, you can relax in the Sauna or have a workout in our fitness room. We have special offers for long-term stays. Our 500 sq. ft. meeting room can accommodate up to 40 people and has all modern facilities for a business meeting or seminar / symposium. All of the above comes with ample free secured parking for your maximum comfort. ... more   less 
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Also Known As:
Happy Day Hotel Burnaby
Hotel Happy Day

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