We arrived around 2 or 3 a.m. on Friday July 20/2012, we were satisfied with the service and room at this point. When we awoke later that morning around 11 a.m. we found 2 large bedbugs in the sheets with us. We captured them in a hotel water glass and took them to the front desk. The man at reception took them from us and said he would call the fumigators and also send for our clothes and luggage to be cleaned. We were given garbage bags and told to write washing instructions on each. We required a cardboard box for some of our items and were sent from one end of the hotel to the other looking for the cleaning personnel to ask. About 15 minutes later a box was put in the doorway of our room. We were asked to "Hurry up" because the fumigators were there. Throughout this time there was much miscommunication and never once was an apology offered from any employee. We had to ask for an apology. They secured us a room 10 minutes away that was much more to our liking. Our event that we had travelled there for had begun by this point and we went to a local discount store to get alright outfits since our clothes were still being cleaned. Our clothes were returned to us the next morning, about 8 tops were shrunken and unwearable. We were told we could ask the website we booked through for room compensation but any other compensation would have to be pursued with lawyer. This was out first vacation in 3 years and was only 2 days in the city, we lost 25% of our free time there and consequently had to cut out an activity from the vacation. This was also the first time we booked through this site. We contacted the customer support line via telephone and were issued some compensation. It was less than a full night's stay. We are very disappointed with this whole situation.
- Official Description (provided by the hotel):
- Whether your travel is for pleasure or business, you will find your stay at the Happy Day Inn an enjoyable one where you will get your money’s worth. And since our rates are amazingly affordable, you can spend more on your vacation or business. Happy Day Inn is located 20 minutes from Downtown Vancouver in the heart of Burnaby in beautiful British Columbia. Its central location, within easy reach to all modes of public transportation makes it an ideal starting point for discovering Vancouver and the Lower Mainland. It is also convenient for people who would like to get away from the congested downtown area and yet remain close to it. Choose from a variety of rooms with queen beds, two double beds and suites. For the convenience of our long term guests, we have rooms with fully equipped kitchenettes. All our rooms are modern, nicely appointed that have private bathrooms, color Cable TVs, direct dial phones with data ports and voice mail and air conditioning. Our deluxe rooms have additional facilities including coffee makers with free coffee/tea and hair dryers etc. Our complementary continental breakfast is a perfect way to start your day. In the evening, you can relax in the Sauna or have a workout in our fitness room. We have special offers for long-term stays. Our 500 sq. ft. meeting room can accommodate up to 40 people and has all modern facilities for a business meeting or seminar / symposium. All of the above comes with ample free secured parking for your maximum comfort. ... more less
- Reservation Options:
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- Also Known As:
- Happy Day Hotel Burnaby
- Hotel Happy Day