If we're talking strictly about food, this place is great. If we add in service and overall experience, I have to say it is one of the worst experiences I have ever encountered.
As I have been avoiding meat, I had researched vegetarian restaurants and in Burnaby. Even though this is a bit out of the way for me, I made a special trip here to try out some vegan pho.
As a solo diner walking in to a crowded room nearing the end of the lunch rush, all tables were filled and so I waited at the door, expecting a friendly greeting and was ready to wait for an empty table. I got a look from the server who then quickly went to the back and didn't come out for about a minute or so. After awkwardly waiting at the door, I went to the counter to let her know I was there. I was abruptly told to wait until there was a free table. I had to ask for a menu and I was sitting at the heightened table facing the window (presumably for those waiting for take out or for people who want a view of the strip mall parking lot).
I would not have minded sitting there even though a group had left the table right beside me and for the half hour or so that I was there waiting (whether for a table or for the food I decided to take out), the table was left empty and not cleaned. I waited for the woman to take my order which she didn't so I once again had to get up, pass the empty table with dirty dishes and tell her that I wanted take out instead. She didn't try to direct me to that empty table or the couple of other ones that soon became empty as people left but she just took the order. So I waited again, almost embaressingly waiting for my take out as more tables became free but were left uncleaned. I even had to ask for the tea that would have come with the meal I had wanted to eat there.
I could hear her apologizing to other guests that they had to wait so long for their food as I sat waiting for my take out. So it also surprised me that when she finally came over with my take out food (and I was starving at this point), she didn't say sorry and just gave me my food.
So sure, the vegan beef pho was delicious and fresh tasting. The vegan pork roll and sauce were also delicious. Unfortunately when asked about this place, all I can tell people about is the poor service.
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