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“Okay accomodations, horrible service in restaurant”

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Executive Royal Hotel Edmonton Airport
Ranked #3 of 16 Hotels in Leduc
Certificate of Excellence
Banff, Canada
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Okay accomodations, horrible service in restaurant”
Reviewed 30 April 2012

Waited 40 minutes to receive basic breakfast consisting of eggs, bacon and toast. An old pair of socks was on the floor in my room. While in a conference water was not refilled. Would not recommend booing this location for future business trips.

  • Stayed April 2012, travelled on business
    • Value
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Helpful?
Thank burtyboy74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSM-ERI, Front Office Manager at Executive Royal Hotel Edmonton Airport, responded to this review, 2 May 2012
Hi Burtyboy74,

We appreciate your feedback on your most recent stay with us and I do apologize that it did not provide you with the Executive Experience that we strive to offer all of our guests that stay with us. We work hard to be perfect and when we aren't we need our guest's to let us know where we fell short so that we may improve in these areas and make a difference for the next time.

Please feel free to contact myself if you would like to discuss the matter more with myself so that I can correct these errors and hopefully regain your business with us here in Leduc.

Yours in Hopsitlatity!

Jason Pollmeier
Executive Royal Inn - Leduc
jpollmeier@royalinn.com
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509 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (113)
Date | Rating
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English first
Fort McMurray, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 April 2012

We found the Executive Inn to be a clean and comfortable hotel. Its location was ideal for flying and it was convienent to have a bar and restaurant in the hotel .
The downside was that there was no pool. but they did have whirlpools and steam rooms.
It would have be handy to leave our vehicle while we were away as we have done at other near by hotels, However, Its understandable with the volume of guests that that this just not possible.
The only other complaint would be that the train goes by about every 4 hours , we didnt have a very good sleep, but its ofcourse no fault of the hotels.

Room Tip: I think rooms facing the highway might be quieter?? We had a huge room with a king bed , pullout an...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
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    • Service
Helpful?
Thank 3mdhowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 April 2012

This is the first time we stayed here and we had a very good night, fast check in good room. Also we were very pleased with the free shutle to the airport and it was right on time with a very friendly driver. Elevator was not working but this gave us good exercise up and down the stairs. Would recomend for any travelers flying out of Edmonton

  • Stayed April 2012, travelled as a couple
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Helpful?
Thank Northalta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSM-ERI, Front Office Manager at Executive Royal Hotel Edmonton Airport, responded to this review, 25 April 2012
Hi Northalta,

Great to hear that your first time staying with us made an impression! I do apologize about the elevator and assure that it is up and operating as normal once again... We are pleased that you enjoyed the free shuttle back & forth from the airport and we are always happy to do everything we can to make your stay as enjoyable as possible.

Yours in Hospitality!

jason
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Leduc
1 review
Reviewed 17 April 2012

I booked a recent Corporate Function with the Executive Royal Inn. Starting from the beginning of the process, the catering department was extremely organized, helpful and friendly. The banquet room was beautifully decorated and nice and clean. The buffet was delicious and the service was top notch. Some executives from the company stayed at the hotel and I was not anxious as to what their stay would be like, because if it was anything like our function, I knew that they would be in good hands. We deal with the Executive Royal Inn for a lot of our Corporate Functions and they are always reliable and we leave very pleased. I would recommend this place to anyone and everyone that needs a place to hold a function. Very well done.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank cthibode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSM-ERI, Front Office Manager at Executive Royal Hotel Edmonton Airport, responded to this review, 25 April 2012
Thank you for the wonderful feed back and very pleased that everything went well during your function. Our catering department as well Executive Chef enjoyed reading the review and look forward to accommodating your next function here at the Executive Royal Inn.
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Wales, UK
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 April 2012

I've stayed at this hotel about half a dozen times in the last couple of years because it is conveniently close to both the airport terminals I use. The rooms are a good size and have always been clean. The rooms are fairly modern and comfortable. The beds are very comfortable. The front desk staff are very helpful. The only down side I would say is that the railway track runs alongside of the hotel and I've heard the train sometimes, but it's no biggy, as the fact that the beds are so comfortable and I'm a heavy sleeper make for a perfect combination. I would recommend this hotel for anyone who wishes to pay an average price for a good quality room.

I'll most likely be back in June 2012

  • Stayed April 2012, travelled solo
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Helpful?
Thank RMB282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
2 reviews
Reviewed 9 April 2012

I travel quite regularly into Edmonton and love the convenience, cleanliness and price of the Executive Royal Inn. The fact that Driving Force car rental is located right in the hotel for added convenience, this is a winner for my travel needs. The staff is friendly and always incredibly helpful for all my business needs. Rob Arnold, Denver, Colorado

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank arnoldclan5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSM-ERI, Front Office Manager at Executive Royal Hotel Edmonton Airport, responded to this review, 11 April 2012
Hi Rob and Thank you!

It is always a pleasure seeing you in the hotel and glad that we can accommodate you and make you feel at home when staying with us. We look forward to many more visits from you and wish you all the best.

Yours in Hospitality!
Jason
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Chetwynd, Canada
1 review
Reviewed 22 March 2012

We are a family of 7. Two adults, 3 teen girls and 2 teen boys. Following an 8 hour drive, this hotel is our first stop to freshen up before flying to our destination. A huge thank you to Jason for accommodating us to sort suitacases prior to the airport weigh scale. We had a great meal before setting out on our night flight. Upon return flight we made a call to the hotel for pick up from the airport. Really!?! Sweet! We were picked up immediately! Thank you sooooooooooo much! Rooms were ready, very clean and comfy beds. The staff are respectful, helpful and make us feel at home. This was not our first stay and it won't be our last!

  • Stayed March 2012, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSM-ERI, Front Office Manager at Executive Royal Hotel Edmonton Airport, responded to this review, 23 March 2012
Hi Cheri & Family,

I can't thank you enough for the kind words and truly it was my pleasure that I could assist you and help you get ready for your big flight. You made our Chef smile with the praise of his kitchens food. We look forward to having you back very soon and all the best with the upcoming spring break.

Yours in Hospitality!

Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Executive Royal Hotel Edmonton Airport

Property: Executive Royal Hotel Edmonton Airport
Address: 8450 Sparrow Dr, Leduc, Alberta T9E 7G4, Canada (Formerly Executive Royal Hotel Leduc-Nisku)
Phone Number:
Region: Canada > Alberta > Leduc
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 16 Hotels in Leduc
Price Range (Based on Average Rates): £
Hotel Class:3 star — Executive Royal Hotel Edmonton Airport 3*
Number of rooms: 255
Reservation Options:
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Also Known As:
Executive Royal Inn Leduc-Nisku Hotel Leduc
Executive Royal Hotel Airport
Royal Executive Inn
Executive Royal Hotel Edmonton Airport Leduc, Canada - Alberta

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