My partner and I recently arrived in Edmonton from Kelowna. Prior to picking up our luggage, we thought we'd try one of the new restaurants in the departure lounge as we were both hungry. We decided to try the Belgian Beer Cafe.
We looked at the menu and noticed that the place was empty (3pm on New Year's Day). We later noticed that other restaurants were moderately busy. After looking at the menu, we flagged down a server that was cleaning a table. She noticed us at the front but didn't acknowledge us. We asked if we could sit anywhere and she said "sure". We sat at a table and went through the menu again. 10 minutes passed and no one approached our table. We noticed 3 servers and a bartender at the bar area visiting and 2 of them looking at their phones (texting?). I got up and approached the bar area and all of the staff turned and looked at me, saying nothing. I said to the group of them "we're ready to order if someone would like to take our order". There was no answer back. Instead I heard one of the servers say that she didn't want the table as her shift was ending soon. Not even a grunt from one of them! I returned to the table. No one was coming to take care of us! We then got up to leave, went to the exit and one of the serving staff approached us and said thanks for coming. I then piped up and said "are you serious?" "There are 4 of you standing around visiting and we were never served!". All that she could say was "sorry". I would hate to see this place operate when busy travelers are looking to eat and spend money! We travel a lot and we will be sure to never patronize this place again.