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“Business travel - Quite, clean and comfortable”

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Holiday Inn Express Hotel And Suites Fort Saskatchewan
Ranked #4 of 11 Hotels in Fort Saskatchewan
Certificate of Excellence
Canada
Level 3 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Business travel - Quite, clean and comfortable”
Reviewed 22 January 2014

Stayed for 2 nights at the Holiday Inn during business trip in nearby Redwater.

Hotel was quite, comfortable and conveniently positioned to nearby restaurants.

Breakfast in the morning was average but there was also free wifi available.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank HPDCOL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamara M, Public Relations Manager at Holiday Inn Express Hotel And Suites Fort Saskatchewan, responded to this review, 30 January 2014
Dear feist89,

Thank you for your kind words and the time you took to share them with us. I would also like to thank you for giving us 4 stars rate.
The satisfaction of our guests is our highest priority. We know that a successful start of the day is usually supported by good breakfast, so we feel sorry that it was not completely at your satisfaction. However, we are very glad to hear that you enjoyed benefits of our free wifi. We invest a lot of time in effort to train our team to ensure the highest level of personalized service.
Thank you very much and we look forward to welcome you soon again in Fort Saskatchewan!

Sincerely,
Lana Barac,
Social Media Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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68 reviews from our community

Traveller rating
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12
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Korean first
  • Any
English first
Calgary
Level 6 Contributor
128 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 21 November 2013

Just needed a nice pleasant place to stay overnight before some meetings in town. My colleague and I both had difficulty sleeping as the walls were paper thin. How bad was it? My colleague could hear a baby from two doors down and the water coming down the drain from the bathroom upstairs. Next time it's back to the Hampton next door.

In terms of food and dining in the area, there isn't much to choose from, but Fort Sask is more of a driving town, anyway.

Room Tip: Unless you sleep like a rock, look elsewhere...
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GuyFromCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel And Suites Fort Saskatchewan, responded to this review, 8 December 2013
Dear GuyFromCalgary,

Thank you for taking the time to review our property. The Holiday Inn Express Fort Saskatchewan is committed to providing our guests with the highest quality services and facilities. I am sorry to hear that you were not satisfied with your stay with us. It is regrettable to hear that there were certain aspects of your visit that did not meet your expectation in particular the noise and food choices. Please accept our sincere apologies for falling short of your expectations. While we understand that your stay was less than satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
saskatchewan
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 October 2013 via mobile

I stayed at this hotel for 2 nights. It far exceeded my expectations. The cost was relatively low for what was offered. Beds were very comfortable with lots of pillows- both soft and firm. Big tv, lots of channels, housekeeping did an excellent job.
Free breakfast in the morning. Which goes way above and beyond your typical hotel continental breakfast. (Think fresh cinnamon rolls...) there is a pool too but I didn't use it.
The best part of this hotel for me was the woman working front desk. She let me check in to my room early, with no extra charge and was just all around excellent. Very friendly, went out of her way to accommodate and make sure the customer was satisfied.
This is the only hotel I will be booking with if I am in the area again. Really felt like a home away from home!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Courtneysunshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberta
Level 5 Contributor
59 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 10 September 2013

We pulled in quite late, and left early the next morning. The check in was fast, and the front desk clerk was pleasant. They gave us an AMA rate. We had a king sized bed, which was quite comfortable. They had firm or soft pillows, which is always nice, and the sleep was very good. It was quiet, even though we were on the first floor. This hotel is easy to get to, and close by all the amenities you may need. The breakfast was filling, with an automatic pancake maker, as well as juice, yogurt, eggs, bagels, etc. We didn't use the pool, so don't even know if it was open. All in all, a nice experience.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Princess_Lu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regina, Canada
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 August 2013

We are a family of four and we stayed their for 3nights, we are a bit disappointed that the pool was temporarily closed the next day until we checked out because the kids really want to swim while their Dad was at work. It was nice and clean since its new. Staff was nice too, especially to the filipino who told us about the Jurassic Forest.

Room Tip: Room is bit small compare to other hotels.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank E C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level 6 Contributor
124 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 26 June 2013

Wife and I had occassion to stay in this property on a weekend visit to see our grandbaby. The hotel is clean. Its new, apparently only open 2 months. Food in the self serve buffet is quite good. Changed regualarly to make sure its fresh. Down side is that it does have a lot of worker types staying there and it can get very loud. We had to be moved because of this. We were told that there were numerous complaints but yet it stayed loud. I guess money is more important than customer satisfaction. I was also double billed due o the move. I called and was told I'll look into it. Never did call back, I had to call them next day. At times customer service is lacking or they just couldn't be bothered. We would likely stay again as price is right, its new, clean, and close o our destination. I'd just watch the billing, even though I have only 1 receipt I was billed twice.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bergerman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamara M, Director of Sales at Holiday Inn Express Hotel And Suites Fort Saskatchewan, responded to this review, 28 June 2013
We would like to apologize again for the billing issue. As discussed on the phone, there was a glitch in the system due to the way the multiple rooms were booked with the same credit card but we did refund the money the following day. Our guest services manager did try to call you the night you made us aware of the situation but unfortunately she was unsuccessful in reaching you. As for the timing on returning your call the next morning, we again apologize for the delay. We understand that you will be traveling through or area frequently and we hope you will give us a chance to mend our relationship. Please accept our sincere apology and we hope to accommodate you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moose Jaw, Canada
Level 6 Contributor
262 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 16 May 2013

If you have to stay in the Fort this is the place!!! New, only a few weeks open, and great service, great people and well run for a new hotel. Nice and quiet, typical Express hotel for layout and amenities. Great internet service, what else can you say, Great Hotel!!!!

Room Tip: Stay Here, you won't go wrong!!!
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Huntlg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel And Suites Fort Saskatchewan

Property: Holiday Inn Express Hotel And Suites Fort Saskatchewan
Address: 10120 86 Ave, Fort Saskatchewan, Alberta T8L 0N6, Canada
Phone Number:
Region: Canada > Alberta > Fort Saskatchewan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Fort Saskatchewan
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Hotel And Suites Fort Saskatchewan 2.5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Fort Saskatchewan Alberta, Canada

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