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“Poor customer service”

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Super 8 Fort Saskatchewan
Ranked #7 of 11 Hotels in Fort Saskatchewan
Fort Saskatchew
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Poor customer service”
2 of 5 bubbles Reviewed 8 May 2014

We will never stay here again. We stayed here as my daughters had a dance competition very early the next morning. From 11pm, till 5am there was a party going on next room over with at least 30 people. I called the front desk repeatedly, and was finally told at 3am there is nothing they can do as they are not allowed to kick these people out (they were apparently staying for 2 months and were Oilfield workers) we had zero sleep, and then I had to fight to get money back for the room. I was told it was my fault for not demanding to be moved (at midnight with 2 young children), and people passed out against our door. It's clear customer satisfaction is unimportant to the Super 8 hotel, and I have told every person I know this story and not to stay here.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
1 Thank Stacey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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164 reviews from our community

Traveller rating
    46
    57
    37
    14
    10
See reviews for
66
13
10
67
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Fort Saskatchew
1 review
5 of 5 bubbles Reviewed 7 April 2014

This hotel was great. The rooms were clean. The staff was very friendly especially the man that was looking after the continental breakfast.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank Lana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Super 8 Fort Saskatchewan

Property: Super 8 Fort Saskatchewan
Address: 8750 84 St, Fort Saskatchewan, Alberta T8L 4R5, Canada
Phone Number:
Region: Canada > Alberta > Fort Saskatchewan
Amenities:
Fitness Centre with Gym / Workout Room Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 11 Hotels in Fort Saskatchewan
Price Range (Based on Average Rates): £
Hotel Class:2 star — Super 8 Fort Saskatchewan 2*
Number of rooms: 85
Reservation Options:
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Also Known As:
Super 8 Fort Saskatchewan Hotel Fort Saskatchewan
Super Eight Fort Saskatchewan
Fort Saskatchewan Super 8
Fort Saskatchewan Super Eight
Super 8 Fort Saskatchewan Alberta, Canada

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