Would highly avoid this motel at ALL costs! Policy states non-smoking property, however customer next door smoking heavily. +++ Smoke coming through adjoining door. Complained at front desk and asked to change room due to smoke in room. Manager's wife did tell us that we can change room however there will be a surcharge as only rooms available we're "upgraded". She also inspected our room and stated that there is nothing wrong and that she herself would not mind staying there for the night. She also went to validate our complaint with our smoking neighbor and came back stating he was not a liar and did not smoke in room. At this point, we did not agree to pay the surcharge and were adamant that there was smoke in room and we were not satisfied. She proceeded to call the "choice group hotline" for support as did not know how to deal with the situation. She seemed to be more concerned with the risk of us blocking our credit card payment then actually satisfying the upset customer. After approximately 25 minutes of deliberation with the Choice Hotel headquarters for advice on how to deal with our situation, my husband came back to the lobby,had packed our luggage back in the car. I thanked the poor receptionist (who had absolutely no decision making authority, but quite courteous), wished them a wonderful evening. Never again Econo lodge! Shame on you for not honoring customer service! After being insulted by the Econolodge manager, we proceeded to the Ramada which offered outstanding service.
- Official Description (provided by the hotel):
- The Econo Lodge Inn & Suites® hotel is a short five minute walk to downtown restaurants and shops, and provides convenient access to nearby attractions such as the Homestead Antique Museum, Royal Tyrrell Museum, the Drumheller Stampede Grounds and Reptile World Zoo.All guestrooms of this Drumheller hotel feature new microwaves, refrigerators,flat screen tv's with cable. Newly renovated bathrooms with new tubs, dual flush toilets and new tiles.Drumheller is located in the heart of the Canadian Badlands in Southern Alberta, and the Drumheller Valley offers hotel guests a wide variety of recreational activities amidst spectacular scenery. Located along the banks of the Red Deer River, Drumheller boasts a number of beaches, including nearby New Castle Beach.Premium amenities at this Econo Lodge hotel include:Free continental breakfast with upgrades such as oatmeal, apples, pastries, yogurt and 4 types of cereals;Free in-room wireless high-speed Internet access;Free local calls;Limited pet friendly rooms;All non-smoking rooms Ample on-site parking and free overflow parking on streets day and night.This building is part of the rich history of Drumheller. The current owners have spent close to $3m on renovations in the last 7 years they have owned it. Happy and satisfied guests is our motto. ... more less
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- Also Known As:
- Econo Lodge Inn & Suites Drumheller Alberta