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“Outstanding inn, clean, customer service excellent”

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Heartwood Inn and Spa
Ranked #1 of 9 Hotels in Drumheller
Certificate of Excellence
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Outstanding inn, clean, customer service excellent”
Reviewed 24 August 2013

Stayed in the lodge which is a separate suite behind the inn...quaint, super clean, very accommodating to our every need...we were super impressed...the breakfast was amazing and they modified the meal to accommodate food requirements...super friendly and helpful...if you are looking for a romantic, quaint, off the beaten path inn...this is the one...thanks for making our 33rd anniversary memorable

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank uncommongal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this review, 4 September 2013
Thank you for your kind review. The cottage is very popular this summer, so many reviews of it. We pride ourselves on our outstanding housekeepers - they are our greatest asset. Without them we would not get such wonderful reviews. Please come and see us again. Patrice Wolf owner
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336 reviews from our community

Traveller rating
    255
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    18
    8
    2
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 August 2013

My boyfriend and I stayed in the honeymoon cottage of the Heartwood Inn and Spa. The extra privacy was nice and all of the staff was very friendly. However, the room was clearly dated (comforter, fixtures, fake sofa) and not charmfully so. The couch in the picture is not what is in the room, so we ended up only sitting on the bed. Overall it was average. I got a lil spooked because the attic entrance is right above the bed... kind of creepily so. If the room was updated a bit it would be awesome, but right now it's nothing to write home about.

  • Stayed August 2013, travelled as a couple
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Helpful?
1 Thank Kristen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this review, 4 September 2013
Thank you for your review of the cottage. I appreciate you making suggestions how we can make our guests more comfortable. Because it is a honeymoon cottage I took out the big heavy loveseat and replaced it with a more petite settee - made for more room and I thought it was adorable. Perhaps not as comfortable for watching tv for long stretches. We are going to renovate that room this winter - new tub/shower, better storage for clothing and the ceiling above the bed will not show the attic entrance anymore. Perhaps a new more comfy loveseat. Thanks again, we love to hear from our guests. We will also update the photos on the web, so there are no surprises. Regards, Patrice Wolf - owner
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Dundas,Ontario
Level Contributor
5 reviews
Reviewed 18 August 2013

My two boys and I stayed here for two nights and looked forward to arriving back after a day of siteseeing. The host was extremely helpful with excellent advice and really helped to make our trip complete!! Very clean - would highly recommend!

  • Stayed August 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this review, 4 September 2013
We appreciate your review and hope you and your boys will return again. Dinofest is the first weekend of June and kids LOVE it. best regards, Patrice Wolf owner
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Saskatopn
2 reviews
Reviewed 15 August 2013

I stayed at the Heartwood in a room on the second floor for the first night and it was wonderful but got moved into the Cabin for the next three nights and it was amazing. It was so comfortable and private. There was plenty of room. Very good to have a mini fridge. It offered everything that I needed to make my stay very enjoyable. There was plenty of parking available in the rear of the building. A very relaxing stay......would recommend it to anyone. Very good quality for the price.

Room Tip: Cabin was very private.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank Janet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this review, 4 September 2013
Thank you for your review of the cottage. We hate to move people but we are so busy in the summer a 4 night stay can be difficult to ensure the same room. Looks like it turned out for the best. I hope you'll come and stay with us again. Patrice Wolf owner
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Drayton Valley, Alberta, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 August 2013

The photos don't do it justice. This family run inn with charm and character in a quiet neighborhood in Drumheller is a treasure. Our family of 4 stayed in the Chancel Cottage which was beautifully decorated and maintained - 2 separate sitting areas with fold-out beds, a fireplace, master bedroom, bath with a jacuzzi, kitchenette and back yard - a fantastic amount of space for the price. Zeke was a delight - making a wonderful breakfast for us as we sat in the lovely dinning room of the main inn and providing us with a wealth of information about the area. This is definitely a place we will return to!

  • Stayed July 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Pat K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this review, 4 September 2013
Wow, thanks for the terrific review - I should hire you for my advertising writer - LOL. The Chancel is great for families - gives you a little bit of privacy but in a family friendly environment. We are already getting inquiries for families to stay around Christmas - it's just so cozy - and then you can really enjoy the fireplace. Come and see us again - Patrice Wolf owner
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Red Deer, Alberta, Canada
2 reviews
Reviewed 2 August 2013

We had the turret room upstairs. It was great. Very comfortable. Keze, our host, was most charming and fun. He joined us for golf showing us the ropes on the back 9 of the Drumheller course. Spectacular!
We look forward to our next trip down.

  • Stayed July 2013, travelled as a couple
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Helpful?
Thank Jackie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this review, 4 September 2013
You just have to mention golf and you have Zeke's full attention. I'm sure he enjoyed the golf as much as you. During the summer months it's hard for him to find time for his favourite pastime. The fall is a great time to golf here, no crowds, cold nights kill all the bugs and the temperature is still hot during the days. Hope to see you again soon. Patrice Wolf owner
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NC
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 July 2013

We spent two nights at the Inn. It was conveniently located; we walked down to the river and downtown area. The room was nice; mini-fridge was a plus for us. The owners are very friendly and we enjoyed talking with them. We were out and about during the day and it was quiet and peaceful in the evening for relaxing. If you are dependent upon wi-fi, it has its own mind about reception. The room we were in had a jacuzzi, which was quite enjoyable. The shower curtain apparatus probably is the only thing that would need some attention in the room for the convenience and use for the guests. If we ever visit Drumheller again, we would definitely stay at the Inn.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank NCRoadTripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this review, 4 September 2013
Thank you for reviewing the Heartwood - we appreciate your thoroughness. We rarely have complaints about our WiFi and will check immediately. Regarding the shower enclosure, we are addressing some of the rooms that have round tubs with the suspended shower curtain surround - we hope to be able to remove them all and have just regular curtains. Maybe on your next visit they will be fixed. Patrice Wolf owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Heartwood Inn and Spa

Property: Heartwood Inn and Spa
Address: 320 Railway Ave E, Drumheller, Alberta T0J 0Y4, Canada
Phone Number:
Region: Canada > Alberta > Drumheller
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #1 of 9 Hotels in Drumheller
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Heartwood Inn and Spa 3.5*
Number of rooms: 12
Official Description (provided by the hotel):
Welcome to the Heartwood Inn and Spa, Drumheller, the heart of the Canadian Badlands; home to the Royal Tyrrell - the finest dinosaur/fossil museum in Canada. Our rooms (some kid and pet-friendly) are luxuriously appointed and all have private en-suite bathrooms. For a romantic getaway imagine double-sized jetted tub, bubble bath, fireplace, chocolates and champagne. The Heartwood has two guest houses for families or groups: the Chancel with three beds, full kitchen, big back yard and bathroom with jetted tub. Our completely equipped Vacation Bungalow (located just across the street from the hotel), has a large yard, off-street parking, firepit and barbeque. Make the Heartwood Inn and Spa your choice for those special occasions - small weddings, anniversary parties, corporate retreats, family reunions, Spa Getaways and more... ... more   less 
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Also Known As:
Heartwood Inn And Spa Drumheller, Alberta

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