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“A good stay in the Badlands”

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Heartwood Inn and Spa
Ranked #1 of 9 Hotels in Drumheller
Certificate of Excellence
Reviewed 16 September 2013

From the moment we were greeted by Zeke, we knew we'd found the right place to stay in Drumheller. His "Heartwood Inn" is precisely that - an inn. And Zeke, the owner, is likewise the innkeeper - in every sense of the word. This is his place - a fact he makes no bones about, which turns out is a wonderful thing. He loves his Inn, its history, all its features, but most of all, he loves his guests - especially those that show even a modicum of interest in The Heartwood. We did, and as soon as he sensed we were "on board", the Inn took on the cast of a magical oasis.

Amid stories of the Inn's chequered past (including ghosts, convents and brothels!) Zeke showed us "The Dormer" - his last remaining room on a busy Saturday night. He rather apologetically referred to it as his most “basic” room, a characterization that left us quizzical given how lovely it was. It's a cozy, two-level affair with a smallish sleeping area just off the doorway, and a large, I daresay opulent bathroom a couple of steps up. There's no shower, but the tub is large and deep. I'm not a bath-guy because at 6'3", I really need the stand-up room of a shower. In this tub, I had absolutely no problems. The décor is what I’d characterize as “country chic” – pretty earthenware, tasteful wall decorations and paintings, and dense, colourful curtains. Antique furnishings cap off the look with a large, lovely wooden dresser being most notable.

The bed (a queensize) was very comfortable. Covers were not excessive and pillows were soft and welcoming. There were lots of white towels available for us to use, alongside two thick white bathrobes. Everything was immaculately clean and well-kept. The Inn also has a day spa just off The Dormer. The faint smell of essential oils emanating from the spa’s rooms was refreshing and totally unobtrusive. I can’t stand air-fresheners as they give me headaches almost immediately – these odours, as mentioned, were pleasant.

The room was equipped with a small air-conditioner that we made good use of given the 27-degree weather. In fact, the staff (I believe it was Zeke’s wife, actually) pre-cooled the room for us before we “moved in”. There’s also a medium-sized tv mounted high up on the wall in the bedroom – perfect for pre-slumber viewing. Most channels were available through the cable box.

After a very quiet, pleasant night, we awoke rested though not refreshed (we could have easily slept a few more hours in our comfy bed). Once we’d packed up, we opened the door and were greeted by the delicious smell of Zeke’s legendary French Toast wafting up the stairs from the Inn’s dining room below. After packing our gear back into the car, we headed into the bright, communal dining room. It’s very old-world inn-style – long tables, tall chairs, clean porcelain and glassware. Zeke himself served us coffee and OJ immediately. My wife ordered green-tea, but received a peach-tea instead. Ordinarily this would have elicited some protest, but frankly the tea was delicious, so this oversight was put down to fortuitous happenstance – no complaint necessary. The toast itself (2 slices) was thick, blueberry filled, perfectly cooked and garnished with whipped cream, blueberries, pineapple and watermelon. The maple syrup (real!) was the perfect complement and we both gladly scarfed down every bite as did the two other couples with whom we shared the dining room. The great thing about inn-style accommodations is how they soft-force interaction with people – you can’t sit at a table with others and ignore them. In no time we were engaged in happy discourse with our tablemates. Zeke, as innkeeper par excellence, joined in.

At that point, it was time to check out – total tally came in at under $150 for the night – breakfast for two and all taxes included. Given the rates at the larger chain places (min. $150+) and even the basic HooDoo motel ($110), we felt this was very, very reasonable. When you factor in the ambiance, cleanliness and care with which we were greeted, treated and sent off, it becomes downright cheap.

For those looking for a flop for the night, the Waldorf Hotel is just down the way. But if you actually consider the places you stay/sleep as being integral to your travelling experience, you simply can’t go wrong at the Heartwood. Indeed, we’re headed back in a week with our kids for another helping of the Inn’s ambiance, as well as “Alberta’s best French Toast”!

  • Stayed: September 2013, travelled as a couple
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2  Thank Peter v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this reviewResponded 20 October 2013

Wow, after this review I am speechless. Thank you for taking the time to write such a glowing review.
Patrice Wolf - owner

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179 - 185 of 366 reviews

Reviewed 14 September 2013

At first glance the place looked like it was starting to show its age, but once inside it showed us it has character. Our room was large and well furnished. It was nice that we had our own separate entrance to the outside or could use the door to our room to access the inn. We will definitely return.

Stayed: September 2013, travelled as a couple
Thank BCTedeBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this reviewResponded 20 October 2013

Thank you for your kind review. You are right the place is starting to show its age on the outside, that is why we are currently replacing all the outside decking, A dozen new windows, new siding and a bright new paint job. Now if winter will just hold off a few more weeks! Great deals during our renovations until December.
Patrice Wolf owner

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Reviewed 12 September 2013

We stayed in their small cottage and it was like having our own cozy house and garden. My only complaint is that we were passing through and only stayed one night. We went to the main house (across the street) for breakfast and it looked quite pretty as well. The man who showed us around was very friendly. I would definitely stay here again.

  • Stayed: August 2013, travelled with family
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Thank Elizabeth11180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this reviewResponded 20 October 2013

Our two guest houses are so popular! Glad the bungalow worked out well for you. Next time - one of our Inn rooms perhaps. Hope to see you again soon.
Patrice Wolf owner

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Reviewed 4 September 2013

I have never stayed anywhere like this before, always stayed in hotels. I love it, I felt like I was staying at home. Me and a buddy stayed for 3 days while I was in town for a truck meet. The owners were very friendly, informative and the entire building/area was spotless and well maintained. Anytime I'm in the area I will definitely be staying here and hopefully I will be able to get those golf swing tips next time :)
5 star rating from me.
-Mike

  • Stayed: June 2013
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Thank DedicatedJOKER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this reviewResponded 20 October 2013

Wow, thanks for your 5 star review. Still good golfing here.

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Reviewed 2 September 2013

My wife and I spent two nights on the main floor of the tower recently, the greeting we received was friendly and helpful. We were provided with places to eat and additional sights to visit. The room was clean and quiet, Zeke asked us not to use the jetted tub late at night as it's quite loud and being an older house the noise travells. We never heard any other guests but know they were around because we saw them. The negatives were few, pillows that were really thin pieces of foam, and a blanket you'd expect at motel 6 not a $200/night place. Zeke called it a hotel a couple of times and that's what it is, breakfast isn't included in the B&?. If they'd update the pillows and blanket along with being a true B&B the second B is breakfast, we'd have given a higher rating.

  • Stayed: August 2013, travelled as a couple
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Thank pgpg5860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this reviewResponded 4 September 2013

A big thank you for your review, you have given me a chance to brag about our bedding so here goes. If you didn't like the pillows on your bed, you had 2 more in the shams with clean pillow cases ready to use. Just peel off the shams. Also, in your closet were two more pillows. All our pillows are different because people like different types. I hate being in a hotel where you have 4 or 6 identical really thick pillows - so we offer a variety. Sorry you didn't find the extra ones - we usually point them out when we show you the Turkish cotton bathrobes in the closet.
The difference between the Heartwood Inn and Motel 6 (and virtually EVERY other hotel) is we launder our blankets between every guest. Did you know in Alberta there is no 'standard' for the laundering of blankets on a bed. Yes the sheets must be changed but most hotels leave blankets on for days or heaven forbid weeks at a time. Let you imagination run with this thought. We have a couple of types of blankets, one is the velux and another is a softer fleece. But rest assured when you stay at our Inn (we are not a B&B) all your bedding is freshly laundered. Our bedspreads are all machine washable and are laundered on a regular basis. Thanks for the opportunity to brag a little. Patrice Wolf - Proud owner/operator

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Reviewed 28 August 2013

My husband and I booked a room here for 2 nights Aug 2013. There wasn't any other rooms available in town as this was a last min trip. I'm so glad they had space for us. The room was perfect! Nice and quaint. The bed was by far one of the most comfy beds we had ever slept on. Its a nice and quiet place to get away.
We will definitely be back!!!!

  • Stayed: August 2013, travelled as a couple
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Thank lovemexico0220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this reviewResponded 4 September 2013

Thank you for your nice review of the Heartwood. We try to make sure all our rooms are up to date with best beds and bedding. Glad you were happy with everything. Patrice Wolf owner

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Reviewed 25 August 2013

We were in Drumheller for a family reunion and had the good fortune to book our stay at the Heartwood Inn & Spa. Zeke & Patrice were very accommodating and friendly. Zeke's French Toast is probably the best in the west if not the world and if you're really nice he may let you sample his delicious plum compote. What a wonderful stay, relaxing and so peaceful.

  • Stayed: August 2013, travelled with family
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Thank LA W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this reviewResponded 4 September 2013

The plums are ripe and the pot's on the stove for this years plum compote. Maybe with a new batch Zeke won't be so stingy. Thanks for such a nice review, come and see us again. Patrice Wolf owner

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Additional Information about Heartwood Inn and Spa

Address: 320 Railway Ave E, Drumheller, Alberta T0J 0Y4, Canada
Phone Number:
Region: Canada > Alberta > Drumheller
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #1 of 9 Hotels in Drumheller
Price Range: £103 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heartwood Inn and Spa 3.5*
Number of rooms: 12
Official Description (provided by the hotel):
Welcome to the Heartwood Inn and Spa, Drumheller, the heart of the Canadian Badlands; home to the Royal Tyrrell - the finest dinosaur/fossil museum in Canada. Our rooms (some kid and pet-friendly) are luxuriously appointed and all have private en-suite bathrooms. For a romantic getaway imagine double-sized jetted tub, bubble bath, fireplace, chocolates and champagne. The Heartwood has two guest houses for families or groups: the Chancel with three beds, full kitchen, big back yard and bathroom with jetted tub. Our completely equipped Vacation Bungalow (located just across the street from the hotel), has a large yard, off-street parking, firepit and barbeque. Make the Heartwood Inn and Spa your choice for those special occasions - small weddings, anniversary parties, corporate retreats, family reunions, Spa Getaways and more... ... more   less 
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Also Known As:
Heartwood Inn And Spa Drumheller, Alberta

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