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“Been to a lot of Boston Pizzas this may have been the worst”
Review of Boston Pizza

Boston Pizza
Ranked #19 of 43 Restaurants in Drumheller
Dining options: After-hours, Delivery, Reservations
Restaurant details
Dining options: After-hours, Delivery, Reservations
Reviewed 7 September 2013

Did not get appetizers.
Only a family of four and a quiet night. Manager came out and chatted about how good the kids dessert looked and did not apologize for the mix up. Very slow service at most tables, people beside us left and people across had to go hunt down waitress for the bill ... So did we. I feel sorry for the young wait staff as clearly it is management not training them properly.

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Thank Luvbeingfoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RESTAURANTMANAGER11, Guest Relations Manager at Boston Pizza, responded to this reviewResponded 19 March 2014

Hello Luvbeingfoodie. Sorry it has taken us so long to respond to you. We had a management change over late in 2013 and I was just able to get our Trip Advisor Manager page set up now.
I apologise for the service you received back in September. I assure you we have done a lot of staff and management training since that time and we hope to will choose to join us again the next time you are in town.
If you would like to speak directly with one of our managers please feel free to contact us at bp106@telus.net
Thanks again for taking the time to let us know. we appreciate all guest feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (279)
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217 - 221 of 279 reviews

Reviewed 3 September 2013

Food and service was so good that we came back for lunch the next day. Very accommodating with our group of kids.

Thank Erin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RESTAURANTMANAGER11, Guest Relations Manager at Boston Pizza, responded to this reviewResponded 19 March 2014

Hello Erin,
Thank you for taking the time to complete your review. Sorry it has taken us this long to respond. We appreciate all guest feedback so we can continue to improve.
We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2013

We ordered take out from this restaurant, they told us 45 minutes but when we arrived the order was not ready, they kept us waiting almost 1 hour more - totally unacceptable when ordering for kids. We ordered grilled chicken with the salad - 15 minutes before we finally got our order, they tell us they only have breaded chicken. The order was missing the pizza when it was finally ready - we had to ask for that. We get back to the hotel and find they did not even bother to include dressing for the salad. The rose sauce on the kids spaghetti was not what we expected, the pizza did not taste good either. All in all, a terrible experience. Apparently the Amazing Race Canada cast and crew were in the lounge - that was their excuse for the poor service in the restaurant. I watched a guy come in after me and leave 15 minutes before I could with his pizza. They did comp something but the situation was so frustrating, I would never recommend them to anyone.

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Thank blueskies100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2013

Ordered food for 2 adults and 5 kids (ages 13, 13, 14, 5 and 7). Food took nearly an hour to arrive, when the food came it was cold and the two youngest kids got their food last and they missed a topping of the kids pizza! The manager did her best to placate us and did give us a discount, but it was just not a good experience. I would recommend going elsewhere - I think they have major staffing issues right now!

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Thank bhamjeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2013

We dined here on August 20/13 at about 5:00 pm, with our 5&7 yr old grandkids - First of all the front doors were filthy and the temperature inside was set to glacial levels compared to the heat outside. We were ignored for a good 5 minutes while waitresses scurried back and forth but not once did they make eye contact, a smile of acknowledgement or say "we'll be with you in a minute". We were led to a back corner table, which gave us an opportunity to see the filthy unvacuumed floor, all the chairs were left where the customers getting up left them so we had to walk around a lot of them. The windows and the "garage door" leading to the patio were opaque with filth and it looked like they hadn't been cleaned in a long time, our table looked and felt sticky (but was set already). We asked the waitress to please wipe it and the cloth she brought out was disgusting (the health dept. should look into this one) so I just used a FEW of our anti-bacterial wipes. The kids were hungry and LOVE Boston Pizza so we chose not to leave but we should have. The food was sub-par, the individual pizzas were greasy and over done. There were plenty of waitresses around, talking and texting in the background so it wasn't a case of being short staffed. At the end of our meal I did mention to our waitress that this is THE DIRTIEST BP, we've EVER been to and she said she would tell the manager who, by the state of this restaurant must be quite aware and unwilling to do anything about probably because it's a tourist town, so "they" won't be coming back again, so who cares what "they" think.

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Thank SHIPSPOINTBELLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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