This Sogo Hotel less than 1 minutes walk to Santa Lucia Mall has a great location. Reception staff are professional and courteous, security staff same. The problem is the rooms. They are old, worn out and need renovation. The beds are uncomfortable, pillows flat and you get just ONE sheet at checkin. The towels are worn, the tv channels limited with fuzzy reception. The shower head broke off in my hand when I tried to adjust its direction. I had to request maintenance twice to replace it. The aircon had only one temp, ice cold. I stayed a few nights and NO one came to clean the room. I stole clean sheets and towels from cleaners cart! SOGO hang your head in shame and then please fix this hotel. Overall C-
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