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“Wonderfull stay”

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The Palazzo Montecasino
Ranked #1 of 7 Hotels in Fourways
Certificate of Excellence
Bloemfontein
Level 3 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Wonderfull stay”
Reviewed 14 July 2014

Had a wonderfull time. The hotel room was a bit small but very beautiful decorated. The king size bed was soft and very inviting. The breakfast rounded off a great stay. I will surelly return again soon.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank D E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyandaM83, Manager at The Palazzo Montecasino, responded to this review, 21 July 2014
Dear D E

Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us.

Please accept our sincerest apologies for any inconvenience caused as a result of the size of the room. The hotel has a variety of room types and we assure you there is a room type in the hotel that will meet your expectations with regards to size.

We are delighted that you enjoyed your stay with us and look forward to welcoming you back again at the Palazzo.

Kind Regards,
Ayanda Mazibuko
Deputy General Manager
Palazzo Montecasino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,011 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (127)
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English first
1 review
Reviewed 14 July 2014

What an awesome hotel. My experience there keeps getting better. My wife and I had a great stay at the hotel. From the welcome, to check-in, and even the room itself, there was something special about this hotel that made our stay a great one. Friendly staff, awesome décor and breakfast fit for a king, the hotel boasted its magic in all scenarios. The gardens and pool area make for some great photos, and overall a truly exceptional place to stay if you are in Gauteng.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Nolan Victor P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyandaM83, Manager at The Palazzo Montecasino, responded to this review, 21 July 2014
Dear Nolan Victor P


Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us.


We are delighted that you enjoyed your stay with us and look forward to welcoming you back again at the Palazzo.

Kind Regards,
Ayanda Mazibuko
Deputy General Manager
Palazzo Montecasino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria, South Africa
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 June 2014

Had overall a great stay at the Palazzo we often go the for a break from the city with always exceptional service, My complements to the chef who caters excellently for additional allergens on the menu.

I would like to add just one note to pay attention with: The hotel room dialing experience:

When we call for hotel services the receiver often answers rude and doesn't give the client the satisfaction to call again.
This should be noted among employees who takes request from in room dialing services...

But other than that no additional problems,

Thank you for a great stay!!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Liebner-anthony V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyandaM83, Manager at The Palazzo Montecasino, responded to this review, 21 July 2014
Dear Liebner-anthony V

Thank you so much for your recent visit to the Palazzo and thank you for your valuable feedback regarding your experience with us.

Please accept our sincerest apologies for the poor service levels dispalyed by our hotel services staff. Your comments have been constructively communicated to the relevant department to assist us in improving our service delivery standards.

We are delighted that overall you enjoyed your stay and we looking forward to welcoming you back at the Palazzo


Kind Regards
Ayanda Mazibuko
Deputy General Manager
Palazzo Montecasino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 June 2014

Once again the Palazzo was an absolute win! My husband and I celebrated my birthday with a romantic night away. The room was pure luxury. We were treated to a complimentary bottle of champagne as well as a delicious birthday cake. The morning breakfast is fabulous!
Thanks to the amazing staff for my lovely birthday!

Room Tip: Ground floor unit
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, 9 June 2014
Dear Lisa M,

Happy Birthday once again! We are delighted yor special occasion was a memorable one and that you were well looked after.

Thank you for taking the time to write a TripAdvisor review and we hope to have the opportunity of welcoming you back here on another occasion.

Warm regards,
Amanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
Level 3 Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 June 2014

good location, close to Santon and the lions park, very good entertainment and good restaurant's also great for a rainy day.
the rooms are nice and good beds.
we love the park and the birds.
it is also great for any business you can meet in various places

Room Tip: rooms in the ground floor with sitting area in the park
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joergfitzek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, 5 June 2014
Dear joergfitzek,

Many thanks for your review about your recent stay at the Palazzo. We are delighted you enjoyed all the nearby amenities (bird park, restaurants, entertainment) and hope that, should you choose to visit Johannesburg again, that we will have the opportunity of welcoming you back.

Kind regards,
Amanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
62 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 30 May 2014 via mobile

Ave been staying at this hotel for the last 5 years now, and it keeps getting better, first of all take note this is a non smoking hotel now, newly refurbished rooms , new colors , new paint inside.. So they are keeping to their standards, the receptionists are always helpful all praise to them, Concierge and guest relation staff again always at ur beck and call wanting to make ur stay better, in general it's a great place to truly say it's ur home away from home, the breakfast is still the best selection one can ever get with a variety of selections, quite amazing actually. Can't wait to come back .

Stayed May 2014, travelled on business
Helpful?
Thank Dax C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, 5 June 2014
Dear Dax C,

Thank you for your positive review and feedback regarding your most recent stay at the Palazzo.

We are so pleased that our refurbished rooms and the new colour palette has been well received. More importantly though, that you enjoyed your stay and feel the hotel is 'a home away from home', is significant of the effort everyone here puts into ensuring our guests' stay is memorable.

We look forward to warmly welcoming you back for another stay in the near future.

Kind regards,
Amanda
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Sao Paulo, SP
2 reviews
Reviewed 27 May 2014 via mobile

My 2 week stay in S.Africa was pleasant partly thanks to The Palazzo, my room was magnificent, the room service was top class...i slept like a baby, its a realy good hotel, the staff's friendly and welcoming. I'd recommend this hotel and will definately visit again.

Stayed May 2014
Helpful?
Thank 881Marko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, 5 June 2014
Dear 881Marko,

Thank you for taking the time to write a TripAdvisor review about your recent two week stay here at the Palazzo.

It is always encouraging to receive positive feedback from our guests, as we do truly endeavour to offer all our utmost attention, service and warm hospitality.

We are thoroughly delighted that your stay was a memorable one and we certainly look forward to welcoming you back in the near future.

Warm regards,
Amanda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Palazzo Montecasino

Property: The Palazzo Montecasino
Address: No. 1 Montecasino Boulevard | Fourways, Fourways 2021, South Africa
Phone Number:
Region: South Africa > Gauteng > Greater Johannesburg > Fourways
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 7 Hotels in Fourways
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Palazzo Montecasino 5*
Number of rooms: 246
Official Description (provided by the hotel):
Recreating the look and feel of old-style Mediterranean glamour, without compromising on modern luxury, the Palazzo hotel is a treat for all of the senses. The 246 beautifully-appointed rooms include Standard, Deluxe, Executive and Superior Rooms as well as King Suites, a lavish, opulent Penthouse and bespoke Presidential Suite. Every room is equipped with all of those small touches that add to your comfort - direct-dial phones, tea and coffee stations, mini bars, 24-room service, free WiFi and electronic safes to list but a few. Highlights to add to your stay include the Mangwanani Spa Boutique, a fully-equipped fitness centre, business centre, Montecasino Entertainment Complex, delicious Mediterranean dining at Medeo Restaurant, relaxing cocktails at Cafe Rialto, conference rooms and many more. Outdoors, a large swimming pool invites you to dip into its cool waters to escape the heat of a long day, while the poolside area beckons hours of relaxation as you let your mind finally unwind from the daily pressures of life. This is the start of your experience at the Palazzo in Montecasino... Book now to discover what else lies ahead. ... more   less 
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Also Known As:
The Palazzo Montecasino Hotel Fourways
Palazzo Montecasino Johannesburg
Palazzo Montecasino Hotel Johannesburg
Montecasino Hotel

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